or Connect
AVS › AVS Forum › Display Devices › Plasma Flat Panel Displays › The Official Pioneer 9G Elite KURO Owner's Discussion Thread
New Posts  All Forums:Forum Nav:

The Official Pioneer 9G Elite KURO Owner's Discussion Thread - Page 371

post #11101 of 30260
I was offered an extended warranty from the guy I bought mine from, I forget what the times and costs were , but they were around $599 and $899 for I forget how many years added onto Pioneer's warranty.

He even called me the day after I bought it to remind me of the 2 extended warranties and that id need to buy as soon as possible because it was only good for a week or 2 , I forget exactly but it was not a month.

Before purchasing from this guy I called Pioneer to confirm that he was indeed an Elite authorized dealer.
( he is a small custom HT guy so I had my doubts that he was an authorized dealer.)

Anyhow, I thought these were thru Pioneer somehow so I called Pioneer wanting more information on the EW and was informed that they do not offer any EWs.

So for me it came down to this....
I had not clue who these EWs were thru and I just did not want to mess with them.

But if Pioneer was the one offering these id have purchased one in a heartbeat.
post #11102 of 30260
Quote:
Originally Posted by alettiere View Post

My bezel is/was also loose. Check out a no source screen and see if light is escaping from the corner. It shouldn't - and I'm convinced it played a significant role in my cracked screen.

I don't how the bezel is attached and I definitely have no intention of finding out. It's probably glued on, I'm guessing.

Any progress on your panel????
Anyone seem receptive???
What about your state attorney general???
Good Luck,
Sonny
post #11103 of 30260
Quote:
Originally Posted by Sonnydigs View Post

Any progress on your panel????
Anyone seem receptive???
What about your state attorney general???
Good Luck,
Sonny


Ditto! , I was just thinking the same thing.



Myself, id have just went to their business location and just went completely OFF on them . Id have another TV by now.
post #11104 of 30260
Quote:
Originally Posted by geoellis View Post

I just picked up my new 111FD and while unpacking it noticed that the bezel in the upper left corner is slightly loose. I can pull it back from the screen by about 1/2 inch or so, but it is attached perhaps 2-3 inches or so from the corner on the vertical and horizontal edges, so it stops there. How is the bezel attached and is this anything I should be concerned about? I don't think so, but thought I would ask. Thanks!

The bezel is just a trim piece that's attached to the face of the TV. I don't think its looseness is itself a problem, but as atteliere points points out, it could possibly indicate the TV was handled or bumped with a little too much "persuasion." I would inspect it very carefully, take photos of it, and register your concern about it with your dealer. This way, if a problem arises in the next week or two (panel crack, etc), you will have created that record.

If it really bothers you or makes you nervous about future issues, ask the dealer for a replacement.
post #11105 of 30260
Quote:
Originally Posted by James W. Johnson View Post

Ditto! , I was just thinking the same thing.



Myself, id have just went to their business location and just went completely OFF on them . Id have another TV by now.


Ditto, John surely has patience... This morn they would have told me where the Panel was before they hung the phone up or I would have canceled the order..
Actually 24 hrs after shipping they would have explained it or refunded then..
I don't care how nice the salesman is, that's irrelevant... He should have resolved this long ago... It irritates me watching him go through all this needlessly.. A clear case of dropping the ball on the sales end...
Sonny
post #11106 of 30260
Quote:
Originally Posted by Sonnydigs View Post

Ditto, John surely has patience... This morn they would have told me where the Panel was before they hung the phone up or I would have canceled the order..
Actually 24 hrs after shipping they would have explained it or refunded then..
I don't care how nice the salesman is, that's irrelevant... He should have resolved this long ago... It irritates me watching him go through all this needlessly.. A clear case of dropping the ball on the sales end...
Sonny

Do you even realize that you are not even talking about the same problem now?
You are so hung up on a persons delivery problem, that you replied in reference to that, on a post that is a reply in regards to about trying to get a resolution damaged/cracked panel issue.
post #11107 of 30260
alettiere, I can see their point of view as well because your crack is pretty darn obvious. No doubt about it that you would be in better off if you never touched it. If it were me id never have touched it, but id have grabbed a flashlight to confirm there was a crack and id have called em up.

Ive had my 151 exactly 6 weeks today and I have not so much as even touched my screen with even a fingertip.
When I first got it I examined the screen carefully with a flashlight. The cloth it came with as well as some microfiber from Photodon is the only things that have touched my screen.

If I was the dealer I can see how it would be pretty easy to think you are lying.

Good luck with it alettiere.
post #11108 of 30260
Quote:
Originally Posted by Johnla View Post

Do you even realize that you are not even talking about the same problem now?
You are so hung up on a persons delivery problem, that you replied in reference to that, on a post that is a reply in regards to about trying to get a resolution damaged/cracked panel issue.

Yep................I am now..
Thanks for pointing that out..
Wrong hang up, excuse me.....
post #11109 of 30260
Quote:
Originally Posted by Johnla View Post

Wrong, Amex and Mastercard only double the warranty up to a max of 1 year additional.
So you would only get a additon of 1 year from using the credit card, and have a total of 3 years and not 4.

That is confirmed and correct
post #11110 of 30260
Quote:
Originally Posted by James W. Johnson View Post

If I was the dealer I can see how it would be pretty easy to think you are lying.

This whole conversation, for me, emphasizes the value of having a good relationship with a good dealer. I honestly never worry about any of my electronics and real/potential issues with them. I've been buying from the same place for ages- they know me and I know them- and I know they will always take care of me.

When I walked in and said my first 151 had excessive buzz (after having it for about three weeks), they took my word for it and wrote up an exchange on the spot. I had a new one within a couple hours. If I paid $100 over having it shipped from god-knows-where, U.S.A, so be it. That peace of mind is more than worth it.
post #11111 of 30260
alettiere have been following your posts for a while and I think it will work out soon for you, just from personal experience!
post #11112 of 30260
i can get a used 151 for 4 (owners bought in 7/08), its in good shape, i asked and the owners need to downgrade to the 6020 for it to fit in their new entertainment center with the attached speakers, i also get the full warranty and 6 mo interest free financing. wondering if i should take that or spend a bit more for brand new (52ish) and get 24 mo interest free financing
post #11113 of 30260
Quote:
Originally Posted by techtvman View Post

i can get a used 151 for 4 (owners bought in 7/08), its in good shape, i asked and the owners need to downgrade to the 6020 for it to fit in their new entertainment center with the attached speakers, i also get the full warranty and 6 mo interest free financing. wondering if i should take that or spend a bit more for brand new (52ish) and get 24 mo interest free financing

Sounds like a decent deal.
post #11114 of 30260
Quote:
Originally Posted by AngelesCity77 View Post

Do the elite kuros support 1080p via the vga input? I've looked at the owner's manual and it seems as though they do, but have heard they do not. Just wanted some input from someone that owns one. Thanks

When I tried it, the VGA was not 1080p. The old DVI-A to VGA adapter I had for my Mac Mini media computer would not work at that resolution. I went and bought the $20 DVI-D to HDMI cable that the sell at the Apple store and BOOM! 1080p goodness on my Kuro. Couch web surfing with the Logotech DiNovo Edge keyboard with built in TrackPad has been very sweet.
post #11115 of 30260
Quote:
Originally Posted by texasveteran View Post

Sounds like a decent deal.

decent? you make it sound like it should be cheaper lol
post #11116 of 30260
Quote:
Originally Posted by techtvman View Post

i can get a used 151 for 4 (owners bought in 7/08), its in good shape, i asked and the owners need to downgrade to the 6020 for it to fit in their new entertainment center with the attached speakers, i also get the full warranty and 6 mo interest free financing. wondering if i should take that or spend a bit more for brand new (52ish) and get 24 mo interest free financing

You should get a new one with full warranty, etc., and tell them they can save themselves some money and trouble by just buying the 6020 speakers for their 151. Their reasoning seems a little suspect to me.......
post #11117 of 30260
Quote:
Originally Posted by techtvman View Post

decent? you make it sound like it should be cheaper lol

Decent is just that. It's not like it's a steal, because it's used and still 4k. But, it's not like it's a rip off, either. Just get a new one.
post #11118 of 30260
Quote:
Originally Posted by progprog View Post

You should get a new one with full warranty, etc., and tell them they can save themselves some money and trouble by just buying the 6020 speakers for their 151. Their reasoning seems a little suspect to me.......

The warranty would transfer but I agree new is better.
post #11119 of 30260
Quote:
Originally Posted by texasveteran View Post

Decent is just that. It's not like it's a steal, because it's used and still 4k. But, it's not like it's a rip off, either. Just get a new one.

i guess i should add a bit more info, its from a local av store, the couple bought it from them and the sales guy knows them, they are frequent customers he said they take very good care of their equipment, they aren't a younger couple that one might associate with not taking as good of care, the sales guy said i would get full warranty even though one wouldnt normally under these kind of sales, I guess they dont know that they can buy 6020 speakers for their 151 so they are selling it back to the local av store and since i was in there this past weekend looking the guy contacted me first.

if this info changes anything
post #11120 of 30260
On the warranty subject. Posters here seem to be major videophiles who are willing to spend top dollar to get the best . I find it hard to believe that they will still be using the 111 or 151 four or even three years down the road. It seems to me that most here want and NEED the latest and greatest video stuff and would not be caught dead watching a PIO after 3 or 4 generation of upgrades and improvements. HDTVs are like PCs were 10 years ago. One or two years old is a inferior relic.Point being two year warranty is long enough for most. After that it's to the garage never to be seen again..
post #11121 of 30260
Quote:
Originally Posted by progprog View Post

The bezel is just a trim piece that's attached to the face of the TV. I don't think its looseness is itself a problem, but as atteliere points points out, it could possibly indicate the TV was handled or bumped with a little too much "persuasion." I would inspect it very carefully, take photos of it, and register your concern about it with your dealer. This way, if a problem arises in the next week or two (panel crack, etc), you will have created that record.

If it really bothers you or makes you nervous about future issues, ask the dealer for a replacement.


Good point. I discovered the loose bezel after pulling styrofoam from the gap where the bezel meets the back panel. I brought the set home myself, upright in the back of my SUV, and drove carefully. That being said, I wasn't impressed with the packaging and can see how the 111FD can be prone to excessive movement in its travels from factory to dealer to consumer. I haven't had the chance to power it up yet, but upon visual inspection it appears in fine shape, save for the loose bezel as mentioned. Nevertheless, I will let the dealer know to document the incident and will keep a close eye on it.
post #11122 of 30260
Quote:
Originally Posted by alettiere View Post

My bezel is/was also loose. Check out a no source screen and see if light is escaping from the corner. It shouldn't - and I'm convinced it played a significant role in my cracked screen.

I don't how the bezel is attached and I definitely have no intention of finding out. It's probably glued on, I'm guessing.


I'm sorry that you're experiencing a difficult situation. Was there any visual evidence of the crack, or was the panel separated at the corner? If separated at the corner, do you think the pressure that pulled the bezel loose may have pulled the panel apart as well?
post #11123 of 30260
Quote:
Originally Posted by techtvman View Post

i guess i should add a bit more info, its from a local av store, the couple bought it from them and the sales guy knows them, they are frequent customers he said they take very good care of their equipment, they aren't a younger couple that one might associate with not taking as good of care, the sales guy said i would get full warranty even though one wouldnt normally under these kind of sales, I guess they dont know that they can buy 6020 speakers for their 151 so they are selling it back to the local av store and since i was in there this past weekend looking the guy contacted me first.

if this info changes anything

Still, a "used" TV is a "used" TV. Period. Although, 4K ain't bad, it's not great either. I'd counter offer that deal. It does sound a bit fishy, so buyer beware.
post #11124 of 30260
Quote:
Originally Posted by alettiere View Post

Long story, my friend Scroll back several pages and you'll see all the details.

Basically, the left corner of my bezel was unusually loose, which I never really noticed until I saw light escaping from the bottom corner. By gently placing pressure on the corner of the bezel, the light disappeared - but then reappeared after I let go. However, if you're immediately noticing the loose bezel, meaning that it's something that actually stands out during inspection, then I'd call Pioneer and report it.

There was no visual evidence of my crack initially, at least not that was noticeable during my inspection (convinced it started under the bezel and then expanded from the heat of the set).

I wouldn't worry too much, but I would still report your loose bezel to Pioneer. They'll open up a work order for someone to come check out your set and if you experience future problems, they'll at least have it on record in case something bad does result from it.

I just read the history of your problem. Keep the pressure going, I'm sure you will find resolution.

Thanks for the good advice. I will certainly let the dealer and Pioneer know what I discovered, just to be safe. I'm not ready to officially "install" the tv yet, but I will power it up this evening and check the panel edge very closely. I don't suspect a problem, but need to check it out sooner rather than later.

Curious, for everyone with a 9G Elite, is the bezel tight to the panel all the way around on your set?
post #11125 of 30260
Quote:
Originally Posted by geoellis View Post

Curious, for everyone with a 9G Elite, is the bezel tight to the panel all the way around on your set?

I just checked- mine has no give whatsoever. Perfectly tight all the way around.
post #11126 of 30260
Quote:
Originally Posted by techtvman View Post

i guess i should add a bit more info, its from a local av store, the couple bought it from them and the sales guy knows them, they are frequent customers he said they take very good care of their equipment, they aren't a younger couple that one might associate with not taking as good of care, the sales guy said i would get full warranty even though one wouldnt normally under these kind of sales, I guess they dont know that they can buy 6020 speakers for their 151 so they are selling it back to the local av store and since i was in there this past weekend looking the guy contacted me first.

if this info changes anything

While I do note that stated "may associate", I feel that those who consider panels of this caliber, are going to be a bit more meticulus than the average Joe, when it comes to their components.

Like myself for example, I am in my 20's and I probably take better care of my components than I do our dog (sad I know) lol.
post #11127 of 30260
Quote:
Originally Posted by techtvman View Post

i guess i should add a bit more info, its from a local av store, the couple bought it from them and the sales guy knows them, they are frequent customers he said they take very good care of their equipment, they aren't a younger couple that one might associate with not taking as good of care, the sales guy said i would get full warranty even though one wouldnt normally under these kind of sales, I guess they dont know that they can buy 6020 speakers for their 151 so they are selling it back to the local av store and since i was in there this past weekend looking the guy contacted me first.

if this info changes anything

While I do note that you stated "may associate", I feel that those who consider panels of this caliber, are going to be a bit more meticulus than the average Joe, when it comes to their components.

Like myself for example, I am in my 20's and I probably take better care of my components than I do our dog (sad I know) lol.
post #11128 of 30260
what should i counter offer for, i basically told the sales guy over the phone when he called me i may take it, but i havent signed anything yet, i said ill be in friday, so im kinda holding it for myself just in case, unless i should just go for the 24 mo interest free deal, i would pay a little more than what i could get from forum sponsors but it would be over 2 yrs rather than all at once or taking advantage of 6 mo from what i can get with most that i find online
post #11129 of 30260
Quote:
Originally Posted by Fanaticalism View Post

While I do note that stated "may associate", I feel that those who consider panels of this caliber, are going to be a bit more meticulus than the average Joe, when it comes to their components.
.

Thats should be true but again there is nothing better than having a brand new unit IMO
post #11130 of 30260
Just wondering what are some of the build dates everyone has been receiving on there 111fd. Got mine from BB last week build date July of 08. I dont no if it really matters I am happy so far with mine. Anything I should worry about with a 6month old new tv sitting around at BB for that long.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Plasma Flat Panel Displays
AVS › AVS Forum › Display Devices › Plasma Flat Panel Displays › The Official Pioneer 9G Elite KURO Owner's Discussion Thread