Originally Posted by akubilius
Update on my Pioneer customer care adventure:
So there is no secret that I have a buzzing 151. I contacted Pioneer 2 weeks and three days ago, and nobody has made to my place to check out my TV yet. I called twice to remind them that I have an issue with my TV, and they submitted a request for a local service. A person from that local service has not showed up, and most likely he will make it only sometime next week.
For an Elite price, I got a buzzer and almost useless customer service. Great job, Pioneer.
I am not at all surprised with the way pioneer is handling the BUZZ issue with their customers.
In spite of Robert trying his best to help me out, it doesn`t look like things are going to work out for me.
To summarize about what`s going on with my buzzer--- They sent me an old nutcase who is hard of hearing due to a medical condition. First he said he couldn`t hear the buzz and then he said he could and suggested the X and Y drives need to be replaced. Then the same idiot goes back and tells the pioneer engineer that he could not hear the buzz. Why the kcuf
would you tell me that X and Y drives need to be replaced then??
Scary thing is this idiot dint know that there is a 151FD out there and all along he kept thinking that mine is a 150FD. And finally I got a call from pioneer support who were being very rude and telling me that they can`t help me out...and attribute it to a CUSTOMER issue and not a PRODUCT issue. I am getting a second opinion this week. lets see what happens
But I can clearly hear the buzz at 10-12 feet distance and there is no way I am going to deal with this f...ing buzz my whole life. I have been thinking about getting the pioneer BD-05 and the SC-07, but if this is the way I am going to get treated, there is no way I am buying them. I had a panasonic plasma/dvd player/bd player,onkyo AVR and bose and multiple other electronic items but never ever did I have any kind of problem with their customer service. PIONEER CUSTOMER SERVICE SUCKS BIGTIME