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Sony STR-DA4400ES Owner's Thread - Page 3

post #61 of 220
Quote:
Originally Posted by MordredKLB View Post

Well miraculously the hissing sound I was hearing on (at least the PS3) HDMI connections disappeared last night. I don't know what changed, but I couldn't reproduce it last night on any of the 3 HDMI inputs I was using... even at max volume and my ear pressed against the speaker.

I have a str 4300es and have the hiss. I only get the hiss when listening to blu-ray in high def sound(uncompressed ,true hd, and dts master audio) when I switch the soundtrack to dolby digital or dts the hiss goes away. I never hear it on my cable box or 2 channel stereo. It also seems to get louder and lower when switching the speaker pattern from 5.1 channel to 7.1,louder being the 5.1. I believe the receiver has trouble decoding the high def formats. Sony Tech Support says they have not been able to reproduce the hiss when they checked it out. I was curious if you tried this on your 4400es.
post #62 of 220
Quote:
Originally Posted by bwb134 View Post

I have a str 4300es and have the hiss. I only get the hiss when listening to blu-ray in high def sound(uncompressed ,true hd, and dts master audio) when I switch the soundtrack to dolby digital or dts the hiss goes away. I never hear it on my cable box or 2 channel stereo. It also seems to get louder and lower when switching the speaker pattern from 5.1 channel to 7.1,louder being the 5.1. I believe the receiver has trouble decoding the high def formats. Sony Tech Support says they have not been able to reproduce the hiss when they checked it out. I was curious if you tried this on your 4400es.

I'm passing the HD audio as PCM so the receiver isn't doing any decoding. I'll try and see if I hear any hiss on some hi-def audio though.
post #63 of 220
I've listened to many an HD-DVD through my 4400ES so far and no hissing for me...
post #64 of 220
But are you having any problems with the receiver not being able to pass the 1080p/24 signal to the tv? I believe only one person here has complained of this issue.
post #65 of 220
I've decided to not replace my 4400es. I got an Onkyo PR-SC885 instead. Much better sound, and works with 1080/24 ps3 bluray. It also recognizes my pc ATI HDMI over a 20ft cable (1.3 cat2), which the 4400es could not do either. Also, PS3 HDMI sacd now sounds almost the same as the denon direct analog dsd. It's more a matter of preference than a stark difference. PS3 sacd with the test disk is coming through at 176.4 on the Onkyo.
post #66 of 220
I too am having the "unsupported signal error" with a PS3, 4400ES, and a W3000 series LCD. I called Sony support and they sent me a replacement because they said mine didn't have the latest firmware.

After I sent back my "old" 4400 unit for the "new" 4400 unit I received a call saying the unit I sent back worked just fine and they couldn't replicate the issue. After insisting that there was an issue and staying on the phone with one of their actual engineers it finally happened and acknowledged that this was an actual problem and said they would see how to fix it.

When I called and first spoke to the engineers they said they had a couple of other reports of this issue but that it could never be reproduced after they received the units back in the engineering group.

I will post what the fix is but I can say if you have a Sony Bravia TV don't let them say it needs a new firmware because I tried that too and was still S.O.L..

I expect a response from Sony on Monday and will post their reply once received.


Matt
post #67 of 220
Does anyone know how to hide or skip unused inputs in the GUI? For example, nothing is plugged into Video 2, so I don't want it to show up every time I change inputs. It's a real pain in the ass because the HDMI inputs are all the way at the bottom.

Also, is there a fix available that allows for 1080i/p GUI overlay? I can't believe they designed the receiver so that it switches to a black screen when you're on an input with an HD signal.
post #68 of 220
As matthewcorso said the firmware update didn't help. I updated my XBR4 the other day and still have the issue.
post #69 of 220
Quote:
Originally Posted by Gort1951 View Post

HDMI Gui Blending - 5400es
Component GUI Blending - 4400es

I posted some pictures of the 5400es, rear, front, remotes but they have been deleted from this thread. Why?

What exactly does this mean? One big feature about this receiver is the GUI interface, what does blending mean?
post #70 of 220
I would just like to know if anyone else is still having problems with this receiver. I called Sony a few days ago only to ask if they were having any issues with this receiver. Well, of course they are not going to tell the truth, what do you expect? The guy says they made improvements from the 5300ES and added that the 4400 is selling very well.
post #71 of 220
Quote:
Originally Posted by imacericg View Post

What exactly does this mean? One big feature about this receiver is the GUI interface, what does blending mean?

GUI Blending means that the current video image (i.e. the movie/TV you are watching) is overlaid with the GUI so you can still see a dimmed image in the background as you are changing settings. On the 4400 when you turn on the GUI on an HDMI source the screen blanks before the menu comes up. It also takes a second or two for the picture to come back when you exit the GUI as the receiver switches back to the video you were watching.
post #72 of 220
Do we have a verdict on this unit? I suspect I will just go for the 3400 if the 4400 is giving this level of trouble.
post #73 of 220
Anyone figure out how to hide or skip unused inputs in the GUI?

I think I'm just going to have to live without HDMI GUI blending.
post #74 of 220
Hi,

Just got my unit. Upgrading to digital (i.e. ps3, HDMI output on a PC etc. ) I have an existing Niles multiroom setup but based on what I read, you can't output audio from a digital source like HDMI to zone 2 output which is analog.

Is there a way for me to connect the analog sound output of say, my PC and Sat receiver somewhere on unused ports and route them to the zone 2 output in an intelligent manner that makes sense?

Thanks
post #75 of 220
I've been doing an in home demo with the STR-DA2400es (which has the exact same video section as the 3400 and 4400). I now believe that the video section has a slight problem with 1080p/24. I have a Mitsubishi HC5500 and have a PS3 for blu-ray, and had similar issues to the ones posted above. I, however, tried a few things are got the signal to work everytime (not that I suggest there isn't a problem), but a solid workaround. When you first switch to the PS3 (in 1080p/24) you don't have a picture, but if you hit the gui button, then turn it off, you should have picture. The other option is to go into the HDMI settings menu and select "AUTO", with this I no longer have a problem at all. I could only repeat the problems when I had the HDMI set to Direct. I know that makes no sense, but those are my finding. Hope this helps someone.
post #76 of 220
Quote:
Originally Posted by matthewcorso View Post

I too am having the "unsupported signal error" with a PS3, 4400ES, and a W3000 series LCD. I called Sony support and they sent me a replacement because they said mine didn't have the latest firmware.

After I sent back my "old" 4400 unit for the "new" 4400 unit I received a call saying the unit I sent back worked just fine and they couldn't replicate the issue. After insisting that there was an issue and staying on the phone with one of their actual engineers it finally happened and acknowledged that this was an actual problem and said they would see how to fix it.

When I called and first spoke to the engineers they said they had a couple of other reports of this issue but that it could never be reproduced after they received the units back in the engineering group.

I will post what the fix is but I can say if you have a Sony Bravia TV don't let them say it needs a new firmware because I tried that too and was still S.O.L..

I expect a response from Sony on Monday and will post their reply once received.


Matt

I too think I'm seeing this issue. PS3/ 4400ES, going to a Samsung 67" DLP.

"Unsupported signal" or something. Sometimes it works, sometimes it doesn't. Turned the ES4400 off and on, then it worked. I didn't try it long enough, but don't recall ever seeing this with the PS3 connected directly to the TV
post #77 of 220
Quote:
Originally Posted by mchinsky View Post

Hi,

Just got my unit. Upgrading to digital (i.e. ps3, HDMI output on a PC etc. ) I have an existing Niles multiroom setup but based on what I read, you can't output audio from a digital source like HDMI to zone 2 output which is analog.

Is there a way for me to connect the analog sound output of say, my PC and Sat receiver somewhere on unused ports and route them to the zone 2 output in an intelligent manner that makes sense?

Thanks

Some progress. I can hook the PC up via the analog ports to a spare port, such as MD In. Then have to tell the Niles to switch to MD in when I really mean PC sound.

Another annoying problem was getting a PC to send Digital PCM sound via the HDMI cable and simulataneously doing this via analog. Vista doesn't support it, but XP does. Found some .dll to insert into the drivers directory for the onboard Realtek HD Audio that somewhat solved it (but gets rid of 5.1 sound, but I don't care as my true HD watching is coming through a PS3)
post #78 of 220
Quote:
Originally Posted by jdgping View Post

I've been doing an in home demo with the STR-DA2400es (which has the exact same video section as the 3400 and 4400). I now believe that the video section has a slight problem with 1080p/24. I have a Mitsubishi HC5500 and have a PS3 for blu-ray, and had similar issues to the ones posted above. I, however, tried a few things are got the signal to work everytime (not that I suggest there isn't a problem), but a solid workaround. When you first switch to the PS3 (in 1080p/24) you don't have a picture, but if you hit the gui button, then turn it off, you should have picture. The other option is to go into the HDMI settings menu and select "AUTO", with this I no longer have a problem at all. I could only repeat the problems when I had the HDMI set to Direct. I know that makes no sense, but those are my finding. Hope this helps someone.

The HDMI settings menu on the 4400 or the PS3?
post #79 of 220
HDMI Settings on the 4400, the HDMI settings on the ps3 should be set to 1080p max resolution.
post #80 of 220
Quote:
Originally Posted by jdgping View Post

HDMI Settings on the 4400, the HDMI settings on the ps3 should be set to 1080p max resolution.

All I have under HDMI settings on the 4400 is:

Control for HDMI
Audio Out
Subwoofer Settings

The only one that has an Auto Setting is Subwoofer Settings, and mine's already set to Auto. I also have no idea what you mean by the HDMI set to "Direct". I don't see that option in any menus anywhere.
post #81 of 220
Quote:
Originally Posted by MordredKLB View Post

All I have under HDMI settings on the 4400 is:

Control for HDMI
Audio Out
Subwoofer Settings

The only one that has an Auto Setting is Subwoofer Settings, and mine's already set to Auto. I also have no idea what you mean by the HDMI set to "Direct". I don't see that option in any menus anywhere.

I too don't see any setting for "auto" or direct in HDMI settings either in the settings menu or the HDMI input menu. Can you explain from the main menu how you go there?
post #82 of 220
Got off the phone with Sony. The first line support genius forced me to reset my 4400 and I lost all my settings, then they transferred me to a real engineer.

Yest they acknowledge the problem but he was implying they only saw it with a handful of (of course) sony TV's and they are patching the TV. They pointed the finger back at Samsung even though I told them the PS3 was fine with a direct connection. He also implied the 4400 has no way to be firmware upgraded without shipping it back to sony where they connect to the motherboard by taking the lid off. If that's true, its beyond dumb considering how many compatibility problems there are in the world of digital.

For now, I set the PS3 in the BD settings in the settings menu to Off for 24p. Works fine now.

Does anybody know if there is a significant visual difference to the downside by not using 24p. One would think 30 frames looks smoother.
post #83 of 220
Sorry guys! it is under "Video Settings" in the GUI. Switch it from direct to auto and problem should be solved.
post #84 of 220
Sorry guys! it is under "Video Settings" in the GUI. Switch it from direct to auto and problem should be solved.
post #85 of 220
Quote:
Originally Posted by jdgping View Post

Sorry guys! it is under "Video Settings" in the GUI. Switch it from direct to auto and problem should be solved.

It seems to me that setting applies to all inputs which means any non hdmi sources (like my Standard Def Tivo) then look pretty crappy since it seems to turn off all the upscaling. In addition, when in that setting, for me its been almost impossible to get the GUI display. I had to go back and set it to Auto via the front panel display on the sony..

If you go into that setting when the video input is currently on the PS3, it is unchangeable, but if you go into it when it is on a non HDMI source, it is changeable. It seems like a bug and makes no sense at all.

Am I missing something? When you went into that setting with other input sources did it affect them all?

Personally I think this unit should have more options to set settings to be specific to the input source, not global since each input source is unique in its purpose and output formats in many cases
post #86 of 220
Thread Starter 
Quote:
Originally Posted by mchinsky View Post

He also implied the 4400 has no way to be firmware upgraded without shipping it back to sony where they connect to the motherboard by taking the lid off. If that's true, its beyond dumb considering how many compatibility problems there are in the world of digital.

Sony have for about the last 8 years since introducing the TA-E9000Es have had a serial connection on the rear of the units to allow for firmware upgrades. This RS-232 port also alows the receiver to be controlled from an external application and/ or the Home integration systems.
Firmware used to be publically available but they have in the past few years only allowed there service people and agents to perform this for you.
What they are telling you is utter crap, they can post a firmware disc out to you if you insist.
post #87 of 220
Quote:
Originally Posted by Mr_Mod View Post

Sony have for about the last 8 years since introducing the TA-E9000Es have had a serial connection on the rear of the units to allow for firmware upgrades. This RS-232 port also alows the receiver to be controlled from an external application and/ or the Home integration systems.
Firmware used to be publically available but they have in the past few years only allowed there service people and agents to perform this for you.
What they are telling you is utter crap, they can post a firmware disc out to you if you insist.

Thanks as their answer made no sense. That being said, find a PC with an RS-232 port these days...Guess you have to go out and buy a USB to Serial port adapter. Then hook up a PC. WOuldn't it have been alot more intelligent to just be able to plug in a USB memory stick with a downloaded file??
post #88 of 220
Hey all and thanks for all the info, although I'm a bit upset now after reading of all the troubles with this receiver. I had my heart set on it previously. I'm hoping you all can give me some advice at this point. I'm looking to hook my HTPC, PS3, Xbox 360, and DirecTV HD DVR up via HDMI, as well as a couple other components via component. I had been really excited about cleaning up the mess of wires behind the entertainment center. I had also been pretty enthused about the 1080p upconversion. I had been under the impression that this model upconverted the HDMI inputs as well. I guess after reading this that this is not the case. I was also disappointed to hear the GUI didn't do the transparency thing on the HDMI inputs. All this plus the hiss is starting to sound like a deralbreaker.

Anyway, I was hoping you guys that own this model can advise me on whether to stay away or not. Previously to settling on this model, I had also been considering the Sony STR-DA5300ES, the Sony STR-DA5400ES, and the Pioneer SC-05 Elite. Any suggestions from those experienced with the Sony? The Pioneer only has 4 HDMI (which is all I currently need), but I'd rather give up a couple HDMI inputs than struggle with dealbreaking problems. And trust me, with our luck, any glitch, no matter how rare, will most certainly crop up on us.

Thanks a bunch all for any advice and clarification you can provide. I've always been a big time HTPC fanatic and videophile, but was never too concerned with the receiver side of things as long as I had a functional unit. I'm looking to change that and am a bit confused. Thanks so much.......
post #89 of 220
Quote:
Originally Posted by Aloe Vera View Post

Hey all and thanks for all the info, although I'm a bit upset now after reading of all the troubles with this receiver. I had my heart set on it previously. I'm hoping you all can give me some advice at this point. I'm looking to hook my HTPC, PS3, Xbox 360, and DirecTV HD DVR up via HDMI, as well as a couple other components via component. I had been really excited about cleaning up the mess of wires behind the entertainment center. I had also been pretty enthused about the 1080p upconversion. I had been under the impression that this model upconverted the HDMI inputs as well. I guess after reading this that this is not the case. I was also disappointed to hear the GUI didn't do the transparency thing on the HDMI inputs. All this plus the hiss is starting to sound like a deralbreaker.

Anyway, I was hoping you guys that own this model can advise me on whether to stay away or not. Previously to settling on this model, I had also been considering the Sony STR-DA5300ES, the Sony STR-DA5400ES, and the Pioneer SC-05 Elite. Any suggestions from those experienced with the Sony? The Pioneer only has 4 HDMI (which is all I currently need), but I'd rather give up a couple HDMI inputs than struggle with dealbreaking problems. And trust me, with our luck, any glitch, no matter how rare, will most certainly crop up on us.

Thanks a bunch all for any advice and clarification you can provide. I've always been a big time HTPC fanatic and videophile, but was never too concerned with the receiver side of things as long as I had a functional unit. I'm looking to change that and am a bit confused. Thanks so much.......

I can't really complain. Just 2 bugs. 1 is the problems playing 1080p24 with the playstation and one is a rare condition that I can't narrow down to the problem where the picture is frozen but the sound is working.

This HDMI and standards mess is so complicated that I'm not sure if there are comparable devices that are perfect.

I'm guessing they'll patch this thing in the near future, but overall, I definitely would buy it again. The price was very competitive on ebay and I've heard plenty of horror stories about other brands. The onscreen GUI (which after awhile I don't use much, now that I have my Harmony One remote programmed) is a whole lot easier to setup than most competitors.
post #90 of 220
Has anyone had a problem with their 2nd zone. I'm running audio and video to my 2nd zone but for some reason I can hear the 2nd zone audio out of the main zone speakers. What I mean is I will be watching the blueray player in the livingroom, my daughter will watching the dvd player on the 2nd zone in her room, but both audio streams can be heard in the livingroom.
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