Below is a copy of the letter I have mailed to LG. I sent it both to the executive offices and customer service. I adjusted the title (changed "president" to "customer service") and a few facts for the second letter, but the template remained the same. I made the letter long and "folksy" as I don't want to appear like a techie with special needs. Both addresses are listed above. Please consider copying and pasting my letter below, make a few changes, and mail off two letters, Thanks,'
October 24, 2008
TO The President of LG: Please help?
I am a sad owner of the LG BH200 dual DVD player. I purchased this unit because of its wonderful features but also I wanted but one high definition DVD player, not two in my home theater rack. Although this all came true, I am terribly disappointed with my purchase.
Simply put, my LG BH 200 refuses to play far too many high def discs that I put into the drawer. I have successfully installed the June firmware update, but still so many discs don’t play, or have problems playing, that it is very upsetting. I know it is the player, not a defective disc, because I own a Panasonic Blu-Ray BD30, and a Toshiba HDA2, (each under $300.00) and all the discs play perfectly in those machines. (Please be aware that the LG BH200 cost more than the total of both these players)
I am aware that there is a long list of discs the BH 200 will not play: the list is on-line at the AVScience Forum, where there is a thread on that topic. People are upset, and the reputation of LG as an aftermarket service company is suffering greatly. Please visit this site and see if there is a possibility that you will be able to make a firmware update that will allow us to play most of these discs well. The place with the list of troublesome discs can be found at this URL: http://www.avsforum.com/avs-vb/showthread.php?t=1002769
. Please consider a visit.
Each week two BR discs arrive from Netflix. They play fine in the Panny and Toshiba, but not on my LG! This week, “Discovery Atlas: China Revealed”, and “Discovery Atlas: Brazil Revealed” were the BR discs that would not play in the LG, but of course play in the others. I have not kept a list of the movies that wouldn’t play, but several were HD DVD and others were Blu-Ray NOT from Netflix.
Thank you for considering our situation. Any indication that you are working on the problem will raise our spirits. You see, the BH200 is the expensive deck and is used in my Home Theater, while the smaller less expensive ones are just plugged into TVs.
signed: your real name and address.