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The Official Sony BDP-S350 Owners Thread - Page 220

post #6571 of 6745
Quote:
Originally Posted by BLK3SS View Post

"Cannot operate the disc" errors started increasing in frequency on my 2-ish year old S-350. What bugged me most is a couple new discs I purchased flat out would not play. So, I decided to pull the lid on the box and clean the optical drive lenses - as suggested by other wise folks in this thread. A couple of cotton swabs and 30min later and I am up and running. Those new discs that didn't play are now playable. So, stop whining about your errors, invest 30 minutes of basic maintenance into your complex machine, and be happy that you kept some perfectly good electronics out of a landfill.

We are not all as smart as you and can only hope to be. Please take your condescending comments elsewhere.
post #6572 of 6745
Quote:
Originally Posted by Nickff View Post

Try removing the USB drive from the back and unplug the ethernet cord, then try and play it. (if you use those of course)

Very interesting. I do use both and now it will play the disc. I haven't tested to see which one is causing the issue, or if it is both causing it.

Thanks for the tip.
post #6573 of 6745
Quote:
Originally Posted by mrvideo View Post

Very interesting. I do use both and now it will play the disc. I haven't tested to see which one is causing the issue, or if it is both causing it.

Thanks for the tip.

I have had only a handful (5, I think) discs that wouldn't play when I first put them in, but removing the items having to do with BDLive and then re-trying allowed them all to play. So it goes with new tech...

BTW, I reconnect both after watching the offending disc. Like I said, this only happens once in a long while.
post #6574 of 6745
I was forced to finally upgrade the S350 firmware (from the out-of-box version) last night in order to play "The Lovely Bones" from Netflix. Based on reports here, I hooked up an Ethernet cable and did a network update. The update went smoothly. As BD-Live has little appeal for me, I disconnected the cable after the update.
post #6575 of 6745
Quote:
Originally Posted by StarFlash View Post

I have figured out how to remove a stuck disc from the Sony BDP-S350 player. I experienced the same problem as some other people in that the player did not like my CD-R disc and got stuck in the update mode. Simply removing the stuck disc does not get the player out of update mode. You must extract the stuck disc, manually insert a good update disc, and restore power to the device. Here are the steps:

(1) Disconnect the player from all cables.

(2) Remove the five screws holding the black metal panel to the player.

(3) Hold the player so you are looking at its front.

(4) Peer inside the player on the right-hand front side of the drive unit. There is a small hole labeled with an "E".

(5) There is a small ribbon cable that runs from the front panel to the circuit board to the right of the drive unit near the "E" hole. Carefully disconnect that cable from the circuit board so it is not in your way.

(6) Get a large paper clip and bend it into the shape of a poker with a handle.

(7) Insert the paper clip into the "E" hole. Note that the drawer does not open by itself. You have to feel around with the paper clip until you detect that you are pressing the right thing inside the drive to release the drawer. While pressing with the paper clip, use a small screw driver to pry open the drawer. It takes a bit of experimentation, but I have done it several times now and it isn't too hard once you get the hang of it.

(8) Once you have the drawer open, remove the problematic disc and insert a good update disc.

(9) Push the drawer closed.

(10) Reattach the ribbon cable to the circuit board.

(11) Reattach the black metal panel using the five screws.

(12) Plug in the player. Don't press anything. It will automatically go into update mode, but this time it should work and the player should display "FINISH".

The first time I made an update disc, I used ImgBurn to make an ISO9660 disc. It didn't work. My successful disc was created using ImgBurn to make an ISO file that was ISO9660+Joliet. I then burned the ISO file to a CD-R.

I'm really glad I figured this out because I didn't want to throw the player away!

Great tip on removing the disc!

I followed the directions, except I did not need to disconnect the ribbon cable--just bent the paperclip to avoid the cable. I found it helpful, after removing the cover, to work on the unit with the left side in my lap and the "E" hole facing me. This allowed my right hand to manipulate the paperclip and my left hand to use a small screwdriver to lightly pry on the disc door.

After removing the stuck update disc I had created, I inserted the factory update disc. After attempting to load the disc for several minutes, the disc ejected with "sys err" displayed. Shutdown the unit, power it up, and verified via the "System Settings" menu no update had occurred. Attempted to update again with the factory disc via the normal Firmware Update instructions. This resulted in an "unknown disc" error displayed on the TV.

Ejected the disc, powered down the unit, moved it to another TV close to my computer system. Plugged in the Ethernet cable into the BDP-S350 player, powered up the unit, and performed a normal network update. It progressed normally and resulted in a successful update and a fully functional Blu-ray player.

My suggestion, if possible, is to perform a network update once you extract the stuck disc and not even bother with trying a OEM update disc.
post #6576 of 6745
I was able to fix this on my BDP-S350 by resetting to factory defaults and pulling the power cord on the system. It takes approximately 1 minute for the capacitor to completely drain the power. Once I replugged and powered up the system I was able to play a disc that minutes before had said "cannot operate this disc." I also disconnected the network cable and have not reconnected it. Don't know if that last item is relevant, but thought I'd mention it. Hope that helps.
post #6577 of 6745
I have had my s350 for over a year and been quite happy with it. Recently I have rented a few Blu-ray movies that won't play. Up until then I have had no trouble playing any Blu-ray movies. I updated the firmware to the latest version but that did not help. I can't remember all the Blu-ray movies that would not play. I do remember the Sartagus episode 1-4 did not play.

I rieved the two Crank movies for Christmas and found that the first one plays fine but Crank 2 has a problem. It seems to load ok but then only displays a tiny window of the image. It is like the image in normal sized on the screen but only a small area near the cemter is showing. To be honest I seem to recall having this problem before but I can't remember if I resolved it or how.

I have an Optoma HD72 connected via HDMI, and a TV connected via Component video. The problem sis the same on both display devices.

Any help would be appreciated.
post #6578 of 6745
Well I seem to have solved the problem myself. I purchased a 4GB USD drive and installed it and now I can play the Crank2 Blu-ray.
post #6579 of 6745
I solved my issues with the S350 by replacing it with the Samsung BD-C6500.

I ordered it 12/31/10 and received it today, 1/06/11.

My daughter and son-in-law didn't like the player/amp unit and took it back. I had them get the BD-C5500. I discovered, by chance, that the unit would actually single frame step, which the Sony does not. And when the Sony gave me grief regarding Avatar, that was it (the Samsung played it). Replacement time.

I then discovered that there was a C6500.

I knew that sooner or later I would be replacing the Sony.

I'm off to the BD-C6500 thread.
post #6580 of 6745
Quote:
Originally Posted by tiddler View Post
I have had my s350 for over a year and been quite happy with it. Recently I have rented a few Blu-ray movies that won't play. Up until then I have had no trouble playing any Blu-ray movies. I updated the firmware to the latest version but that did not help. I can't remember all the Blu-ray movies that would not play. I do remember the Sartagus episode 1-4 did not play.
If you mean "Spartacus: Blood and Sand", all discs from that series played fine in my Sony BDP-S350, which has the latest firmware. The player has a USM memory stick installed, and the ethernet cable is attached, but network access is disabled in the player's menu to prevent titles that attempt to perform "online updates" from doing so and therefore slow down the disc loading process.
post #6581 of 6745
Quote:
Originally Posted by BLK3SS View Post

"Cannot operate the disc" errors started increasing in frequency on my 2-ish year old S-350. What bugged me most is a couple new discs I purchased flat out would not play. So, I decided to pull the lid on the box and clean the optical drive lenses - as suggested by other wise folks in this thread. A couple of cotton swabs and 30min later and I am up and running. Those new discs that didn't play are now playable. So, stop whining about your errors, invest 30 minutes of basic maintenance into your complex machine, and be happy that you kept some perfectly good electronics out of a landfill.

i am here searching for answers as to why my s350 won't play the blu rays i got for xmas...i tried 2 harry potters from the 6 disk set and the town. i get unknown disk.

i then pulled out despicable me br, and a bequty and the beast dvd...both play fine. iron man 2 br plays fine, so does dark knight. i went back and tried the town and the harry potters. those 3 wont play...

firmware is up to date (021). i tossed a 2 gb usb stick in the back, but i didn't format it or anything...i dont know if this would help or hinder....

so what is different about these disks and will cleaning the laser really help? are there detailed descriptions anywhere on how to do this? i do have a ps3 that i ended up using to watch these disks, but i don't want the kids playing video games in the theater! (they would disagree of course!)
post #6582 of 6745
Please delete, problem solved
post #6583 of 6745
It is with much regret, that I say goodbye to this thread in light of the recent acquisition of a Oppo BDP-93. The 350 which has served me so faithfully and nearly completely error free these many years will now be relegated as a back-up to my PC BD drive (with the addition of an HDMI switch from monoprice). Given all the threads and pages I read and the demands placed on my time, I must bid thee well my 350 forum friends. Farewell, but not goodbye.
post #6584 of 6745
just updated from the .10 to the .21 firmware via ethernet cable with no issues and the 350 is running like a champ.....just tossed in Trans 2 ROTF and it seemed to load faster to me!
post #6585 of 6745
Quote:
Originally Posted by theelviscerator View Post
just updated from the .10 to the .21 firmware via ethernet cable with no issues and the 350 is running like a champ.....just tossed in Trans 2 ROTF and it seemed to load faster to me!

Good! Glad to hear all is well...
post #6586 of 6745
So I've done two firmware updates on my 350, currently at version 21. Both updates were done over the network with an Ethernet cable, both completed normally and reported success.

Before the firmware updates, the 350 worked great. DVDs and Blu-Rays played without a hitch. I was curious about the capabilities of the new firmware, but realize now I should have left well enough alone.

What I have now is a 350 that CAN play discs, but for the most part, chooses not to. It starts up, navigates menus fine, and when it plays disks, does so flawlessly. But about 80% of the time, it won't play any disk. Blu-Ray, DVD... doesn't matter. It will try to load the main menu screen, but will sit at 0:00:00 and the television will just display a black screen. At this stage all you can do is turn it off.



Occasionally, by resetting to factory settings, and then going through the Easy Setup, I can get it to work again. But this is not a sure thing by any means. Unplugging and leaving for several minutes also has no effect. Adding a 1 GB USB drive had no effect.

I've been fighting with this (and Sony) for two and a half months, and I'm ready to give up and buy something else, but I thought I'd check to see if anyone had any tips first!
post #6587 of 6745
Quote:
Originally Posted by Chives View Post

I have just found out that my player is only freezing during blu ray playback. I was playing another blu ray toninght and again the picture frooze after around 60 mins. I then put in a dvd and the film played with no problem. Any ideas or solutions would be great.

I took the drive out last night. Gave the lens a clean and It played a blu-ray from start to finish with no issues for the 1st time since the problem started. I wish i had tried this before going out and buying a new player
post #6588 of 6745
False alarrm. The player is still playing up. It's still only any good as a back up dvd player
post #6589 of 6745
I cant hear dialougue while watching a blu-ray unless I pump the volumne way up on the tv but then the action is way to loud so im constantlly gong up and down with the remote.

I just dropped in to see if this is a blu-ray issue or a tv issue or maybe its just normal. I scanned through the official thread for my tv and found a couple posts about this so im leaning towards tv at the moment. Just wanted to see if fellow owners find themselves adjusting volumne constantlly.
post #6590 of 6745
Quote:
Originally Posted by westcoastinc View Post

I cant hear dialougue while watching a blu-ray unless I pump the volumne way up on the tv but then the action is way to loud so im constantlly gong up and down with the remote.

I just dropped in to see if this is a blu-ray issue or a tv issue or maybe its just normal. I scanned through the official thread for my tv and found a couple posts about this so im leaning towards tv at the moment. Just wanted to see if fellow owners find themselves adjusting volumne constantlly.

It's not 'normal' for my TV and this Blu-ray.
post #6591 of 6745
Dear users,

Why isn't it possible to play any content like mp3, photos, videos from external flash drive? Is there any chance, that in the future it will be possible? Is it hardware or software limitation? Maybe some unofficial firmware can do it?

regards
post #6592 of 6745
There is a new Cinavia Encryption copy protection for Blu-ray disc. If you don't know what Cinavia is, it's basically an encryption that attacks your audio stream, and will mute it or pop up an error that it can't play the audio. The latest firmware version 021 for the BDP-S5000ES/S550/S350 does not give any information about the Cinavia Encryption copy protection.

Blu-ray releases that contain Cinavia Encryption watermark:
* The Losers (Warner Brothers, Jul 20, 2010) (English track only)
* The Karate Kid (Sony, Oct 5, 2010) (most of the tracks)
* The Other Guys (Sony, Dec 14, 2010) (English track only)
* Resident Evil: Afterlife 2D (Sony, Dec 28, 2010) (English track only)
* Resident Evil: Afterlife 3D (Sony, Dec 28, 2010) (English track only)
* Salt (Sony, Dec 21, 2010) (English track only)
* The Social Network (Sony, Jan 11, 2011) (English track only)
* Takers (Sony, Jan 18, 2011) (English track only)
post #6593 of 6745
Quote:
Originally Posted by westcoastinc View Post

I cant hear dialougue while watching a blu-ray unless I pump the volumne way up on the tv but then the action is way to loud so im constantlly gong up and down with the remote.

I just dropped in to see if this is a blu-ray issue or a tv issue or maybe its just normal. I scanned through the official thread for my tv and found a couple posts about this so im leaning towards tv at the moment. Just wanted to see if fellow owners find themselves adjusting volumne constantlly.

I do not have this player, but I see your complaint coinsiderably more often with the S350, when it is cinnected to a TV, than with other players. One thing you can try is setting DRC to the maximum setting, which will help with discs that have Dolby tracks.
post #6594 of 6745
Firmware update (2/10/2011): This utility upgrades the Blu-ray player firmware to version 024 and provides the following benefits:

* BD-ROM playability improvement


Applicable models:

* BDP-S350
* BDP-S550
* BDP-S5000ES
post #6595 of 6745
Quote:
Originally Posted by johanverschuren View Post

There is a new Cinavia Encryption copy protection for Blu-ray disc. If you don't know what Cinavia is, it's basically an encryption that attacks your audio stream, and will mute it or pop up an error that it can't play the audio. The latest firmware version 021 for the BDP-S5000ES/S550/S350 does not give any information about the Cinavia Encryption copy protection.

Blu-ray releases that contain Cinavia Encryption watermark:
* The Losers (Warner Brothers, Jul 20, 2010) (English track only)
* The Karate Kid (Sony, Oct 5, 2010) (most of the tracks)
* The Other Guys (Sony, Dec 14, 2010) (English track only)
* Resident Evil: Afterlife 2D (Sony, Dec 28, 2010) (English track only)
* Resident Evil: Afterlife 3D (Sony, Dec 28, 2010) (English track only)
* Salt (Sony, Dec 21, 2010) (English track only)
* The Social Network (Sony, Jan 11, 2011) (English track only)
* Takers (Sony, Jan 18, 2011) (English track only)

When Sony included the cinavia code in a PS3 firmware update fairly recently, they did not warn anyone then either. I would think twice about installing firmware updates in your players from now on, unless absolutely necessary.
post #6596 of 6745
Sony has a major firmware update for many of his BD players. Normally the latest firmware version is the best and can not be reversed once updated. I had playback problems with a SD dvd and the problem is solved with this new firmware version 024. If you buy an original BD you do not have to worry about the copy protections on the disc. The Cinavia Encryption watermark is in the audio stream of the original BD and only people who make back-ups of a BD could experience problems as mentioned above.
post #6597 of 6745
Hi everyone,

I just realized while cleaning my basement that I have this Sony BD player - brand new factory sealed box that was gathering dust.

I usually watch blu-ray movies on my computer using an internal sony drive. I recently build a new PC (high end system for gaming), but it uses a lot of power. I feel kinda silly to turn it on just to watch movies.

I suppose a stand alone player would be good for me and would save me on my electric bill. However, since this is an older model, I am not sure if I should just sell it and get a new one or just open this up and use it.

After reading this thread it seems that a lot of people are having issues with this player not working. And here I was thinking that playing blu-ray discs on a PC was a big PITA (thanks powerDVD ) compared to a standalone player.

So what do you guys recommend. Should I use this player or sell it and get a new one? If so what would you recommend. I just need it to play blu-ray discs, no 3D, netflix etc. Just something that has a good video quality and decent sound outputs/decoding.

Thanks!
post #6598 of 6745
Quote:
Originally Posted by flooder658 View Post

Hi everyone,

I just realized while cleaning my basement that I have this Sony BD player - brand new factory sealed box that was gathering dust.

I usually watch blu-ray movies on my computer using an internal sony drive. I recently build a new PC (high end system for gaming), but it uses a lot of power. I feel kinda silly to turn it on just to watch movies.

I suppose a stand alone player would be good for me and would save me on my electric bill. However, since this is an older model, I am not sure if I should just sell it and get a new one or just open this up and use it.

After reading this thread it seems that a lot of people are having issues with this player not working. And here I was thinking that playing blu-ray discs on a PC was a big PITA (thanks powerDVD ) compared to a standalone player.

So what do you guys recommend. Should I use this player or sell it and get a new one? If so what would you recommend. I just need it to play blu-ray discs, no 3D, netflix etc. Just something that has a good video quality and decent sound outputs/decoding.

Thanks!

Even though I have moved on, I still feel the 350 was a fine player with excellent blu-ray disc playback. The negatives, IMO were marginal DVD upconversion and slow load times. The complaints you've read on here are not representative of the majority of owner experiences. The only problem I ever had with it was an inability to play "The Professional". Otherwise, my unit was error free. Of course, if you mostly watch movies on your PC, then there really isn't any reason to keep it. If it were me, I'd sell it now before 3D begins to get a larger market share which will result in a lower selling price of the 350.
post #6599 of 6745
A new protection for audio-video content appeared: it is called Cinavia. It is reported to be used for protection of movie from theaters and disc releases on DVD & Blu-ray. It consists of a multi-level watermark that is embedded in the audio track and, while being theoretically transparent(not-audible) for the listener, it is supposed to resist various transformations of the audio stream like re-compression, analog playback&record, re-sampling, pitch shift, etc. The base levels are analog, but on the top level there's the watermark payload that contains some restrictions regarding the playback environment.

The protection has two elements (one cannot work without the other):
1. The watermark embedded in audio-video content.
2. Cinavia enabled player, that will refuse to play the content if it does not match the restrictions.
Examples:
1. A movie copy made with a camcorder in a theater that contains Cinavia (THEATRICAL_NO_HOME_USE) watermark will stop playing within about 1 minute on a Playstation 3 and display a Message 1.
2. An unprotected (no AACS) Blu-ray backup of "The Losers" (US release) will mute the audio after about 20 minutes with Message 3 (for not coming from a TRUSTED_SOURCE).

Blu-ray discs:
The Losers *(Warner Brothers, volume name=THE_LOSERS) (English track only)
The Karate Kid (2010)* (Sony, volume name=THE_KARATE_KID) (most of the tracks)
The Other Guys (Sony, 14dec2010) (English track only)
Resident Evil: Afterlife 2D* (Sony, 28dec2010) (English track only)
Resident Evil: Afterlife 3D* (Sony, 28dec2010) (English track only)
Salt (Sony, 21dec2010) (English track only)
The Social Network (Sony, 11jan2011) (English track only)
Takers (Sony, 18jan2011) (English track only)
Burlesque (Sony, 01mar2011)
The Tourist (Sony, 22mar2011)
How Do You Know (Sony, 22mar2011)
* for those, in teritories where the movie is not released by Warner Bros. or Sony, the Blu-ray does not have Cinavia

DVD discs:
Takers (Sony, 18jan2011) (English track only)
Burlesque (Sony, 01mar2011)
The Tourist (Sony, 22mar2011)

Blu-ray/media players that use Cinavia:
Sony Playstation 3 (PS3) firmware 3.10 or higher

I do not know if Sony has also implemented Cinavia in the S5000ES/S550/S350 in firmware version 024.
post #6600 of 6745
Okay, I think I'm missing something. Why would it matter if there are discs being authored using Cinavia and all we're doing is playing them back on an S350? It doesn't affect playback, right?

If this is news of "general interest" to Blu-ray owners, why is it in a model-specific thread?
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