Originally Posted by Sujay
What do they do to get it fixed? My warranty is running out in a few months. Should I send my receiver in to see if they can put in a new HDMI board that fixes the issue for good? It works perfectly fine right now.
I would just probably extend the warranty, just in case. I don't think I am going the Onkyo route anymore. This was my first AVR, she was good to me for a while, but I don't like playing Russian Roulette.
Originally Posted by Rickster391
I received my set back, but much to my dismay the "technician" couldn't find anything wrong with it! But it quit working again in less than 10 minutes, so this is the email I sent the repair center and Onkyo:
I received the receiver back, the 2nd time, with the following notation "this set has been thoughly tested and did not show any defects." I find this difficult to understand. Within 10 minutes of the set being hooked back up, all sound stopped again. Sound could be restored if the set was turned off and then back on after 30 seconds or so. Then it would shut the sound off again in 8-10 minutes. To get the sound back the set would have to be shut off again for 30 more seconds. I'm wondering if this behavior is considered "not defective?"
When test playing a DVD tonight it popped after about 30 seconds, then everything went blank and the power button started flashing (protection mode). Trying to watch cable tonight the sound lasted less than a minute and then shut off. Could this be something that could be described as "defective?"
I'm sorry for the sarcasm, but I'm out the cost of the "not defective" A/V receiver and $80.00 shipping and not really sure what to do now.
Thanks for letting me vent & I'm looking at the Pioneer VSX32 or the 1120K as a replacement when they come out.
Rickster, I would call Onkyo and raise hell. Explain to them whats going on, even go as far as taking a video and posting it on youtube, and linking it to your email. That's exactly what I did and got my HDMI "daughter" card replaced. Also, bitch to the repair center. Make sure you most definitely DO NOT pay for shipping again, make Onkyo or the dealer send you a label to pay for shipping both ways.
I drove mine to the repair center to avoid shipping costs. When it messed up again, I called them and wouldn't take any of their crap. I was sent a FEDEX label to ship it out, and they shipped it back to me for free.