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DVDO EDGE !! - Page 224

post #6691 of 7061
Quote:
Originally Posted by TommyV View Post

I cannot get any response, email or phone regarding my audio issues with my DVDO Edge. I would not spend another dime on any of their products. Customer support is ZERO!

Send me your contact information and I will see what I can do.
post #6692 of 7061
I just spoke to Mike at AVS. These prices are well below Amazon's current prices, for both the Duo and the Edge Green. They are putting together something like a powerbuy, which should ship on the 26th or 27th. Give him a call.
post #6693 of 7061
Quote:
Originally Posted by Extreman View Post

In the past (before the Simplay takeover of Anchorbay) I have been very happy with their response and willingness to resolve bugs and issues.

So was I. Now they are a total joke. I get some dude's voicemail who never returns my call. Pathetic.

I'll be replacing my broken DVDO Edge with an XRGB Mini Frame Meister when it comes out. I'm done with DVDO Edge for good.
post #6694 of 7061
After 18 months + of hesitation and yearning I finally got an Edge yesterday. It's the new "Green" model. I'm using it with a cable DVR, a PS3 and a 50" 1080p LG plasma (PK550).

So far the Edge is working great. Awesome 1080i60 to 1080p24 conversion and v good zoom function -- visibly better scaling than the crude zoom built into my TV. PQ overall improved esp. for CATV. Movies on cable now seem to have more detail and more depth somehow. The mosquito NR reduction is impressive. Even set to High it leaves the film grain intact.

Other rmks: No HDMI audio dropouts so far. The unit runs surprisingly cool.

A big thanks to contributors to this thread for steering me toward this gizmo!
post #6695 of 7061
Walt, I'm encouraged by your mini-review of the Edge Green. I'm thinking of getting one to use with my LD player to make them look better. Any comment? Thanks!
post #6696 of 7061
Quote:
Originally Posted by William Moore View Post

Walt, I'm encouraged by your mini-review of the Edge Green. I'm thinking of getting one to use with my LD player to make them look better. Any comment? Thanks!

I don't have LaserDisc so I can't comment specifically on that. Last night I did try one standard-def source, a DVD (Howard Hawks' 1933 Scarface movie) via PS3. I turned off all scaling on PS3 and let the Edge do most of the work.

I sat through the whole thing (actually the first DVD movie I've watched in over 3 yrs) and my feeling was that though it was great to see the movie converted to a smooth 24fps, there was so much digital noise that the look of the film suffered despite everything the Edge could do.

I also looked at some standard-def channels on digital cable; those were mostly write-offs due to massive video compression. (Not the Edge's fault.)

With LD I imagine there are different PQ issues (since it's an analogue format there won't be the same artifacts you get on DVD/digital cable) ... In theory the Edge should be able to take the analogue 480i out of a LD player and go from there, processing and outputting via HDMI just like anything else. Anyway, my limited experience is that the Edge does improve standard-def content up to a point but not so much so that it can substitute for high-def sources.
post #6697 of 7061
Quote:
Originally Posted by William Moore View Post

Walt, I'm encouraged by your mini-review of the Edge Green. I'm thinking of getting one to use with my LD player to make them look better. Any comment? Thanks!

You might be better served by a better comb filter (I've never been big on the one in the EDGE). Try the RCA DRC8335 DVD Recorder & VCR Combo With Built-In Tuner.

Some members have been able to get some stunning results out of it.
post #6698 of 7061
Apparently this unit is discontinued, but there are used or refurbished models available on amazon's site; but wouldn't I have to make DVD copies to use the comb filter or could I just pass the signal thru it, assuming it would have an HDMI out?
post #6699 of 7061
It doesn't have HDMI and you wouldn't want to use it if it had. Most often the lowest available resolution from HDMI outputs is 480p. But since you only want to the use the machine's comb filter and not it's (bad) deinterlacer, you would input composite and output through S-Video or component in 480i. And btw: those RCA DVD/VHS combos are often available on ebay for VERY little money.
post #6700 of 7061
A few people have complained about getting a response from DVDO for problems/questions regarding DVDO products. Today I had a phone conversation with Todd Beetcher of DVDO with regards to this. With Todd's permission, I am going to post the email he sent me after our conversation.

"Thank you for your call regarding the DVDO service issues. We apologize to your forum members and our customers. They are right that it has suffered during the purchase of Anchor Bay and transition to Silicon Image (Simplay). Although, there is no excuse for customers to have such a frustrating experience, hopefully the explanation that with a new team joining over the last quarter there should be improvements to our communication.

CEDIA 2011 was our first chance to meet face to face with customers and we are responding by publishing a dedicated number (1-888-651-1765) that is answered (& monitored) daily. In addition, an email of support@dvdo.com will be forwarded to our team members which will increase the response time. For the time being these two are the primary contact methods. Later we will launch other support methods.

The DVDO products are fantastic and provided the unparalleled High Definition Management (HDM). With the ultimate in flexibility & control of the entertainment stack and how it connects with the HD TV, the Edge and Duo are a benefit to ANYONE that has entertainment sources serving a high-definition TV. Everyone knows them for their up-scaling capabilities, but they are rich in other control features. For example, the user-prioritized source switching is really cool as it recognizes when you turn on a new source and automatically switches the TV display to that source. Yes, TV’s have up-scalars built in, but recently some of been leaving off the legacy low-def inputs such as component and composite. With the Edge you are able to still leverage your entertainment investment such as the DVD library on the new TV. There are NO other products that allow you to derive so much out of the long-term home theater investments.

DVDO wants everyone to learn about the many features of their products and also about our upcoming new products such as an HD wireless solution…. (shhh)

Again, we are sorry for any headaches that may have come from the rocky transition. Please use:
1-888-651-1765
support@dvdo.com

Regards,
Todd Beetcher
DVDO Business Development"
post #6701 of 7061
The following could be read from the Edge manual:

What does the color of the Status LED on EDGE Green mean?
EDGE power LED color table:
LED Description
Off Standby Mode
Red No Signal Received
Green Unknown/Unsupported Signal Received
Blue EDGE is processing the input

....and then it states:
Firmware v1.62
Release date: Augest 1, 2011

What's new in EDGE Firmware v1.62 compared to v1.5.1?
Added manual control for 3D Pass Through.
Some sources do not provide the correct information for EDGE to perform automatic 3D Pass Through. In this case, 3D Pass Through can be manually selected. The control is available in Settings > Advanced Controls > 3D Pass Through. By default, 3D Pass Through is set to Auto. When EDGE is in 3D Pass Through mode, the LED light is green
Improved 3D display compatibility.
Improved audio switching performance for some displays that do not turn off the Hot-Plug signal.

- I believe the correct statement should be:
'When EDGE is in 3D Pass Through mode, the LED light is yellow'

I have tried in both 50, 60 and 24Hz and the LED is YELLOW!
It also states in the Edge info window that it receives a 3D signal.
Green would also seem strange since this means Unknown/Unsupported Signal Received when the Info screen confirms 3D throughput.

Just a misspell or bad quality control?
Quite confusing.....
post #6702 of 7061
anyone have any suggestions for all input showing a scrambled green screen of snow? I have unplugged and let it set for a couple hours and also did the reset from the small button in the back, but it made no change. It used to only do this every once in a while and a simple power cycle would be the remedy, but now it wont go away and its on all inputs.

I obviously cant call DVDO at this moment, but I wondered if anyone had any suggestions. I think Im pretty screwed unless this is a normal problem that DVDO is aware of and silently fixing no matter warranty, but I highly doubt that is the case. Ive had my unit for atleast 3 years, I believe. Between the audio drop outs and this, I really need some parts replaced it seems. I guess Ill pray they wont cost more than what I could get a new VP for.
post #6703 of 7061
Want to just chime in and say it seems that SimplayLabs is doing the right thing and is going to repair my broken DVDO Edge, so I rescind my previous upset comments about them. Will post back on how everything goes!
post #6704 of 7061
Quote:
Originally Posted by Hamburglar View Post

Want to just chime in and say it seems that SimplayLabs is doing the right thing and is going to repair my broken DVDO Edge, so I rescind my previous upset comments about them. Will post back on how everything goes!

How were you able to get them to do that? I cannot even get a response.
post #6705 of 7061
Quote:
Originally Posted by TommyV View Post

How were you able to get them to do that? I cannot even get a response.

Try calling this number, then press number 2:

1-888-651-1765
post #6706 of 7061
Well, I called and Ken picked up. He was the one I had received a single email from before requesting the specifics of my issues. When I responded, I never heard anything back.

So today, he had me check my firmware and he informed me that 1.60 was not the most correct version so I updated 1.60->1.62. So far, I have not had any audio dropouts (in the last few mins) but I recall before when I was trying to troubleshoot this issue when I would do a reset or switch between 1.51 & 1.60 the problem would go away for a while but then come back.

Here is a description of my problem again since it was months back when I posted about this before:

Random audio dropouts on bitstream audio (DD, DTS). The dropouts go away when I switch to MPCM. Obviously not all my sources can decode the audio and send MPCM (DirecTV, Roku) so I have been bypassing the DVDO completely with digital audio cables.

It will probably take a few days for it to manifest itself if the audio dropouts issue is still there so I will update with my progress.

I am really hopeful I can get this unit working as advertised because it has never worked 100% since day one.
post #6707 of 7061
I am looking forward to hearing your update, TommyV. Please keep us posted.

cheers,
..dane
post #6708 of 7061
Tommyv, my drop out also stopped after the last update, atleast until the unit power cycled. Then it was drop outs as usual.
post #6709 of 7061
so ive had the none green edge since march with no issue. on (1.62fw) i noticed something odd yesterday while trying to simply my audio...

i had all the sources feeding video only to the edge and then the edge to my panel. audio was source direct to my 2ch receiver. but lately ive wanted to simply my wires and such.. so
now im sending A/V signals from all sources to the edge via HDMI and audio out of the edge via OPTICAL. which is basically making the edge my audio switch as well. making it one input to the receiver. working great so far..

but for some reason the edge isnt seeing the audio from my Time Warner cisco 8642hdc via HDMI ??? i can only get audio from it by : STB/digcoax/edge/opt/receiver and video separated

is it a formatting issue?
is there something im missing?
(i tried the input wizard with no luck, also on the setup of the cisco its very limited as to what i can do setting wise. pretty much tell it hdmi or other)

thanks
post #6710 of 7061
Carl-
Sounds as though the audio is not being sent from your STB to the Edge via HDMI. You may want to Google the user manual and see if the Cisco 8642hdc supports audio via HDMI, and how to turn it on.
post #6711 of 7061
Hey guys, got turned on to this thread from someone in the calibration forum. Been looking for an inexpensive and reliable signal generator.

Do you think this would be a nice unit to run into a display for calibration, using the built in patterns? Keep in mind I don't need it for video processing, this is just to use to send test patterns thru my chain, and make grayscale gamma adjustments on the display, not the vp.

Also, anyone that can measure and tell me how large the window patterns are, percentage wise?

Thanks!
post #6712 of 7061
Quote:
Originally Posted by Hyrax View Post

Carl-
Sounds as though the audio is not being sent from your STB to the Edge via HDMI. You may want to Google the user manual and see if the Cisco 8642hdc supports audio via HDMI, and how to turn it on.

nahh its not that.. as mentioned above i set the audio to the appropriate place in the STB settings they are however elementary (Hdmi, DD, other)

hdmi= hdmi and coax is also active
dd= hdmi and coax is also active
other= optical

i think the STB doesnt send PCM over HDMI only bitstream and my stereo receiver isnt able to see it coming off the edge... having to send the audio to the receiver direct from the STB..
post #6713 of 7061
Hi All,

I'm new to the forum so first of all I would like to say hello to everyone here!

avsform it has been and it is a great source of information and help!

I'm a lot sad because my dvdo edge has suddenly stopped to work!

I've bought it in August 2010 a DVDO Edge.
Since then everything has worked perfectly but from the 20 fo October my DVDO Edge is showing always a green LED light without being able to recognize any source (Blu ray player, PooCorn Hour C200 and XBox 360). Do you know if there'e anything that I can do to fix the issue?

I've tried to search the forum for something similar without luck.
I've tried to contact the dvdo support again without luck.

So please tell me if my dear dvdo is just dead or if there's something that I can do :-)


Many thanks

Ben

P.S. The firmware is 1.63
post #6714 of 7061
Quote:
Originally Posted by mandragora View Post

Hi All,

I'm new to the forum so first of all I would like to say hello to everyone here!

avsform it has been and it is a great source of information and help!

I'm a lot sad because my dvdo edge has suddenly stopped to work!

I've bought it in August 2010 a DVDO Edge.
Since then everything has worked perfectly but from the 20 fo October my DVDO Edge is showing always a green LED light without being able to recognize any source (Blu ray player, PooCorn Hour C200 and XBox 360). Do you know if there'e anything that I can do to fix the issue?

I've tried to search the forum for something similar without luck.
I've tried to contact the dvdo support again without luck.

So please tell me if my dear dvdo is just dead or if there's something that I can do :-)


Many thanks

Ben

P.S. The firmware is 1.63

No one out there to help me ? :-(

Ben
post #6715 of 7061
Quote:
Originally Posted by mandragora View Post

Hi All,

I'm new to the forum so first of all I would like to say hello to everyone here!

avsform it has been and it is a great source of information and help!

I'm a lot sad because my dvdo edge has suddenly stopped to work!

I've bought it in August 2010 a DVDO Edge.
Since then everything has worked perfectly but from the 20 fo October my DVDO Edge is showing always a green LED light without being able to recognize any source (Blu ray player, PooCorn Hour C200 and XBox 360). Do you know if there'e anything that I can do to fix the issue?

I've tried to search the forum for something similar without luck.
I've tried to contact the dvdo support again without luck.

So please tell me if my dear dvdo is just dead or if there's something that I can do :-)


Many thanks

Ben

P.S. The firmware is 1.63

I haven't encountered this problem, so this is a blind guess: reset.
post #6716 of 7061
Quote:
Originally Posted by lsarver View Post

I haven't encountered this problem, so this is a blind guess: reset.

Hi,

unfortunately I've tried a long reset, a firmware update ... none of those has worked!

I'll try few more times and then I'll see what I need to do.

Any other toughts ?

Another question for all you guys here in the DVDO edge forum :
I'm plannig to buy the denon 4311 which has the same abt chip as the edge and use it as preamp, or the new onkyo pr-sc5009 which has the HQV vida chip.
Do you think that with the above equipments I still notice the difference if I use and external video processor ? (again the edge or the iScan Duo the Radiance XS is too expensive!)

Thanks a lot

Ben

P.S. please forgive me for my bad english!
post #6717 of 7061
The AVR's that use the ABT chips are not required to implement all of the chip's features; for example, I don't know of any AVR that includes as complete a video settings menu as the DVDO units. Most manufacturers will set and choose their own settings and the user is left to change a few things but not everything. You'll need to visit the threads for those particular AVR's and ask those users if there are any settings they particularly miss or wish they had, and then go from there.

good luck,
..dane
post #6718 of 7061
It's a bit disappoiting the fact that nobody from the DVDO support is coming back to me.
I've sent them the first email on the 24 of October and the second one two days ago.
Is it normal or just the DVDO support doesn't care ?

I apologise for the rude post, but at least I was expecting from them something like "Dear Sir..... we are sorry but your unit is dead!"
but maybe I'm wrong

Ben
post #6719 of 7061
Quote:
Originally Posted by mandragora View Post

It's a bit disappoiting the fact that nobody from the DVDO support is coming back to me.
I've sent them the first email on the 24 of October and the second one two days ago.
Is it normal or just the DVDO support doesn't care ?

I apologise for the rude post, but at least I was expecting from them something like "Dear Sir..... we are sorry but your unit is dead!"
but maybe I'm wrong

Ben

I sent an email to help@dvdo.com yesterday (Thursday) early in the morning (central/US time), and got a reply back from Ken N. at DVDO late that night (~8-9pm central/US). Granted, my question was a very simple and easy one, asking if the SCART/CVBS sync inputs could be used for standard composite NTSC on the Edge. His response- no, but they can on the Duo. (Doesn't help me much since I have an Edge not a Duo, but he didn't know that. I could have been an interested first-time customer for all he knew.)

In my experience the more complicated the issue, the longer the response time. Be sure to give over-and-above-way-too-much detail in your situation. What you have connected (inputs and outputs), how long it DID work, anything that's changed in recent months, how you typically use the system, any oddities you've ever experienced before, etc. The more details the better. Most likely they will NOT have your exact hardware configuration to try and re-create the problem, but the more details you can give them, the better. Can you view the DVDO Info/menu screens and just no input content, or will the menus not even come up? Stuff like that.

Overall I have found their customer support to be adequate within existing supported features/use. Trying to hook up something funky (odd game system, other video processor outputs, etc) gets somewhat complicated and likely they won't have the answers. I have found that rather than replying with a negative response ("sorry, we cannot help you" or "sorry, it's dead" or "we have not yet been able to recreate your symptoms"), you tend to hear silence. Easy resolutions are quick responses. A second email on the same subject should get a reply of some sort. (hopefully)

You're overseas- I don't know anything about Skype, but can you Skype into their customer service number for free?

good luck,
..dane
post #6720 of 7061
Hello,

I just bought myself a DVDO Edge and I am planning to use 240p content through it, the thing is I hear that the Edge doesn't do that great a job when it comes to handling 240p content on it's own as it produces some ringing? I don't know what this looks like but I hear it doesn't make 240p content look good at all.

With that said, I plan to connect another device in conjunction with the Edge in order to solve this problem, I have been looking for an alternative solution from the xrgb-3 and came upon the SLG3000 which is a device that has a VGA input and has a VGA output that supposedly produces amazing "CTR like" scanlines according to Fudoh, so with this in mind I will need an HDMI to VGA transcoder since the Edge lacks VGA, and I came upon getting an HD Fury 3 which is necessary to connect both the Edge and the SLG3000, here is what I have in mind for my setup:

PS2-> DVDO Edge-> HDMI to VGA transcoder-> SLG3000 -> VGA to Component/HDMI cable -> 43" Samsung HDTV

but the problem is, I can't find one since they are supposedly banned from eBay and other sites as well? So I came upon this alternative:

http://www.ebay.com/itm/260637278794...#ht_2627wt_932

Okay, so my big question is, would this work instead of an HD Fury 3? Would it transcode 240p signal correctly without any problem whatsoever? Any other suggestions would greatly help.

Also since my Samsung 43" HDTV lacks VGA inputs and only has HDMI/Component inputs, would it be alright if I used a VGA to Component cable from the SLG3000 directly to my display? Or do I have to use a VGA to HDMI transcoder which I don't get why it's necessary since I could use the cable directly instead of a transcoder in between the SLG3000 to my HDTV? Would this solution degrade the picture in anyway way?

Thanks.
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