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*Official* Denon AVR 2309CI/889 Thread - Page 53

post #1561 of 3148
Quote:
Originally Posted by jiggyblau View Post

Everyone, I'm hoping you can help me out... I don't have the time to read through 50+ pages, but I have a simple question about a crazy problem.

Background info: I'm using the AVR-889 with my Sony 50A2020 RPTV, my Klipsch Quintet SL speakers, Klipsch SUB-12 subwoofer, and the Panny BD35 and Toshiba A35 blu-ray and HD DVD players.

When there is a loud noise in a movie (judge dies in her car in Dark Knight, loud gun shots), my system powers off completely. It's happened three times now, most recently last night, when I couldn't get it to come back on without powering off again immediately (through about 15 minutes of trying). I called Denon last week, and they assured me that "the machine is doing its job" in turning off because a signal could hurt the machine or speakers. I made sure my settings were as they told me, and they are. They also said to recalibrate the speakers, which I haven't done. They told me to keep the volume below -10, but frankly, that's sort of tough to do with certain films and shows. And, if I spent money to have a system that can output loud noises, why shouldn't I be able to do so?

Has this happened to anyone else? I don't understand what's going on here. I'm going to call Denon again Monday, but I just want to check and see what you all think. I'm this close to selling the 889 and going back to Onkyo, even though I have loved the 889 except for this one problem.

Thanks so much for any advice!

Hey, this happened to me with my Onkyo805 which was supposed to have a powerhouse of an amplifier in it (130X5 with all channels driven) and it would totally turn off with a loud explosion. I found if I turned it down it fixed it but that is not a fix for HT buffs. Do you have a surge protector/power conditioner/UPS? If so, unplug your receiver and subwoofer from it and go straight into the wall outlet (preferably on a different circuit-the other side of the room-check your breaker box and try to get it on a different breaker) Usually, the surge protectors have a lower throughput amperage than the standard wall outlet so they will trip before a wall breaker would (or maybe just the cheap one I had would). I also believe that plugging my high current devices (amps and subs) into the wall helped the sound quality, more open and dynamic (lower lows, louder explosions, etc). Anyway, the amplifier section in my Onkyo finally cratered and I had Fry's switch it out with this receiver and I've have no problems (still plugging into the wall though just for more dynamic sound). Also, try setting your crossover point for your Klipsch's a little higher so the sub is handling all of the bass. As the sub is designed to handle only bass a little more from your mains will only make a small difference in how much amperage it draws, but your mains trying to draw enough to reproduce a low bass explosion would definitely tax you receiver more than normal, possibly tripping its protection circuit (maybe that's why they said to re-run autosetup?).

Hope some of this helps,
post #1562 of 3148
Yeh ... makes it much easier to explain where the button is located. Many newbies mistakenly use the Search at the top of the display which just searches all threads.

I got it from Chris0 when we were heavy into the Panny 700/750 thread last year and as usual got the same questions over and over and over and over. Used it quite a bit in that thread, although only a few times in the Denon threads so far.
post #1563 of 3148
Quote:
Originally Posted by jdsmoothie View Post

The same reason the rep said to set the sub to LFE+Main even though all speakers are set to SMALL. Most likely the rep was from Texas and as noted in the past ... the Texas reps are clueless.

No...everyone knows that everything is bigger in Texas...and we set our $hit higher too! (to accommodate our huge speakers and our even hug-er HTs!) For instance, I bought my Denon at the Frys here in Austin and the only speaker size crossover options I have are "HUGE" and "HUGE"...so I just left it at default: HUGE.
post #1564 of 3148
Quote:
Originally Posted by Mr.G View Post

Are you sure you don't have shorted speaker wires? Check your connections.

Not sure indeed. I called up and that's what they had me do. After re-connecting the speaker wires (I didn't replace any), it seems to be up and running and working fine. I just hope it doesn't keep happening. I definitely purchased some thick speaker wire when I re-did my home theater a little over a year ago with new speakers and a new AVR (at that time an Onkyo). Could it be that there's a problem with one of the wires? If it's connected and working now, does that mean the wires should be fine.

The Denon guy told me that, if I still have issues, I can try the reset, and then it'd have to be a shipment back to them (at my cost - ridiculous for a 4 month old unit). I sure hope I don't have to send it away.

Again, thanks for all your feedback. You are all way better than those Denon guys.
post #1565 of 3148
Quote:
Originally Posted by jiggyblau View Post

Could it be that there's a problem with one of the wires? If it's connected and working now, does that mean the wires should be fine.

The Denon guy told me that, if I still have issues, I can try the reset, and then it'd have to be a shipment back to them (at my cost - ridiculous for a 4 month old unit). I sure hope I don't have to send it away.

Any speaker wire issue would most likely be the result of two wires touching at the speaker posts or at the posts at the back of the Denon. If it's running fine now then there's no speaker wire issue, although that still doesn't rule out an issue with the Denon itself. Suggest you Master Reset and do AUTO SETUP again to ensure your crossovers are set correctly. Then if it still cuts off, just find the highest level you can set the volume and don't go above it. No need to send it back then.

Quote:
Originally Posted by jiggyblau View Post

You are all way better than those Denon guys.

Unfortunately, when Denon added the customer service center in Texas, they failed to ensure the reps had sufficient training to resolve problems. You're better off when you get a rep from the home office in New Jersey.
post #1566 of 3148
Just bought the 2309CI......I need help with 2 problems but I'll start with the speakers. I ran the Audyssey setup which appeared to work fine. I turned on the Tuner to check it out. I have 4 speakers and a sub. The Surround R speaker plays muted audio with a lot of static. I swapped out the speaker and tried another one and the static was still there. Any help would be greatly appreciated.
post #1567 of 3148
is it only the tuner? try hooking up another audio source that is guaranteed to be "clean" and see if it's still there to rule out the source....
post #1568 of 3148
Quote:
Originally Posted by batpig View Post

is it only the tuner? try hooking up another audio source that is guaranteed to be "clean" and see if it's still there to rule out the source....

Thanks batpig. I will try another audio source. btw - your denon-to-english is great. Looking forward to getting it home and continue the setup.

2nd problem - I am using an HDMI to DVI cable. No video, No Audio thru the 2309. I have connected a PS3 with the same cable directly to the TV and it works fine. Thoughts?
post #1569 of 3148
so you have a DVI television? HDMI/DVI can definitely cause issues when switched through an HDMI switch. Make sure you have ASSIGNED your HDMI inputs correctly.

FYI - DVI will not carry audio. So you wouldn't get audio to your TV with this setup at all.
post #1570 of 3148
Pretty simple hookup.....

PS3 - HDMI
Directv - HDMI

HDMI out - HDMI to DVI cable

Can you help me ASSIGN the HDMI inputs correctly?
post #1571 of 3148
yes, follow my setup guide. start with the "name" -- e.g. "TV/CBL" or "HDP", and then go to INPUT SETUP > ASSIGN and assign the HDMI number that you assigned to the correct "name". For example, if you plugged the DirecTV HDMI cable into "HDMI-1", and want to assign that to the "TV/CBL" input name, make sure you are on "TV/CBL" input and go to INPUT SETUP > ASSIGN and set the assignment for HDMI to "HDMI-1".

Some of the issues, again, may be the HDMI/DVI connection to the TV. If you need to, you may want to hook up a second video cable (just a standard RCA) to the TV to get the OSD displayed, which will make it easier to setup.
post #1572 of 3148
thanks again. I am putting your advice to work tonight.
post #1573 of 3148
Hello,

Has anyone compared the Denon AVR 2309 to the Qnkyo TS-SR706? I am trying to decide between these two receivers and would like to have others' opinions.

Thanks
post #1574 of 3148
Quote:
Originally Posted by jdsmoothie View Post

Any speaker wire issue would most likely be the result of two wires touching at the speaker posts or at the posts at the back of the Denon. If it's running fine now then there's no speaker wire issue, although that still doesn't rule out an issue with the Denon itself. Suggest you Master Reset and do AUTO SETUP again to ensure your crossovers are set correctly. Then if it still cuts off, just find the highest level you can set the volume and don't go above it. No need to send it back then.

Unfortunately, when Denon added the customer service center in Texas, they failed to ensure the reps had sufficient training to resolve problems. You're better off when you get a rep from the home office in New Jersey.

Thanks again for all your help. I notice by your signature that you're a proponent of the master reset. I'm going to leave it as is for now. If it happens again, I'll do the reset (the Denon guy gave me the instructions) and start from scratch. Has this method really been proven to work often? I really don't like the idea of a max volume, and I'd love to avoid having to live with it. It sure is a great machine otherwise.
post #1575 of 3148
well it sounds like you actually had a wiring short as the root cause of the problem, since when you re-connected everything the "protection" mode did not engage. Be very careful with your speaker wiring, and hopefully you won't have a problem.

The "microprocessor reset" is sort of a last-ditch, "if all else fails" thing. It's like restarting your computer, these things are complex components and sometimes they get goofy and a reset "cleans the pipes" so to speak and lets you start from scratch....but it sounds like it's not necessary in your case because you found the problem.

Re-run Audyssey now and DO NOT LOWER the crossovers below what Audyssey sets! For those teensy little Quintets the xover will probably be 120 or even 150. Raise the LFE LPF up to 120Hz but otherwise leave the crossovers with all set to "small". Hopefully that will ease the issues you are having...
post #1576 of 3148
Quote:
Originally Posted by batpig View Post

well it sounds like you actually had a wiring short as the root cause of the problem, since when you re-connected everything the "protection" mode did not engage. Be very careful with your speaker wiring, and hopefully you won't have a problem.

The "microprocessor reset" is sort of a last-ditch, "if all else fails" thing. It's like restarting your computer, these things are complex components and sometimes they get goofy and a reset "cleans the pipes" so to speak and lets you start from scratch....but it sounds like it's not necessary in your case because you found the problem.

Re-run Audyssey now and DO NOT LOWER the crossovers below what Audyssey sets! For those teensy little Quintets the xover will probably be 120 or even 150. Raise the LFE LPF up to 120Hz but otherwise leave the crossovers with all set to "small". Hopefully that will ease the issues you are having...

I hope you're right about it just being the wiring. My Quintets, by the way, are only tiny in the surround speakers. The SL system has larger front and center speakers. Still, the Audyssey, which I used initially, put the larger ones at 90 or 80 and the back ones at 80. The LFE is already up to 120 (as was set by Audyssey). I'm thinking that perhaps something went wrong during setup. I could easily just bump the surrounds up now. Do you think I should put them up to 120 or higher right away? Thanks!
post #1577 of 3148
Quote:
Originally Posted by jiggyblau View Post

I hope you're right about it just being the wiring. My Quintets, by the way, are only tiny in the surround speakers. The SL system has larger front and center speakers. Still, the Audyssey, which I used initially, put the larger ones at 90 or 80 and the back ones at 80. The LFE is already up to 120 (as was set by Audyssey). I'm thinking that perhaps something went wrong during setup. I could easily just bump the surrounds up now. Do you think I should put them up to 120 or higher right away? Thanks!

As I said earlier, your (3) LCR speaker crossovers were set correctly at either 80 or 90. However, the fact that the "Denon" (not Audyssey) set your satellite speaker crossovers at 80 even though they can only go down to 120 clearly shows there is something wrong with the Denon. Reset the Microprocessor and start over. Then see what the "Denon" sets your crossovers at.

Btw ... I'm a proponent of the "Master Reset" mostly when everything else has been tried. Too many folks return their AVR believing it is defective when in many cases, all that was needed was a "Master Reset". How many times have you done it with your computer? Same thing here ...there's a microprocessor in the AVR just as there is in your computer.
post #1578 of 3148
Quote:
Originally Posted by jdsmoothie View Post

As I said earlier, your (3) LCR speaker crossovers were set correctly at either 80 or 90. However, the fact that the "Denon" (not Audyssey) set your satellite speaker crossovers at 80 even though they can only go down to 120 clearly shows there is something wrong with the Denon. Reset the Microprocessor and start over. Then see what the "Denon" sets your crossovers at.

Btw ... I'm a proponent of the "Master Reset" mostly when everything else has been tried. Too many folks return their AVR believing it is defective when in many cases, all that was needed was a "Master Reset". How many times have you done it with your computer? Same thing here ...there's a microprocessor in the AVR just as there is in your computer.

OK thanks! I will try it out and start over. It's just not going to be too soon, since my schedule's not going to allow for it. One more question I have, though - if there was ambient noise when I ran Audyssey, say an air conditioner, that could mess up the settings right? I tried to keep it quiet, but who knows.
post #1579 of 3148
I found a denon 889 at a state sale for a very good price. Is there a way to test it without having 7.1 speakers or any input plugged in? I'm thinking of taking 1 speaker over there and try to plug it successively on each output then run the test tones. Is this possible? I'm just going from what I've seen other receivers do. How would you test it? What should I be looking for?

Would you recommend buying a used denon like this?

Franke46
post #1580 of 3148
Quote:
Originally Posted by jiggyblau View Post

OK thanks! I will try it out and start over. It's just not going to be too soon, since my schedule's not going to allow for it. One more question I have, though - if there was ambient noise when I ran Audyssey, say an air conditioner, that could mess up the settings right? I tried to keep it quiet, but who knows.

The Audyssey mic is VERY sensitive and specifically designed for your particular Denon model. Whenever I run Audyssey, I turn the AC off as the fan blows rather loudly. As much as possible you want to keep all ambient noise to a minimum.
post #1581 of 3148
Quote:
Originally Posted by Franke46 View Post

I found a denon 889 at a state sale for a very good price. Is there a way to test it without having 7.1 speakers or any input plugged in? I'm thinking of taking 1 speaker over there and try to plug it successively on each output then run the test tones. Is this possible? I'm just going from what I've seen other receivers do. How would you test it? What should I be looking for?

Would you recommend buying a used denon like this?

Franke46

Although you can certainly test it the way you have in mind, that would only indicate that the speaker jacks are working ok. Without being able to hook up an audio or video source you've only partially checked it out. The 889 is under 1 year old, so if they can provide you with the original purchase receipt, if there are any problems with it, you would be able to ship it to a service center for "warranty" repair. If no receipt available, and you can get it for a steal, might still be worth the risk.
post #1582 of 3148
Denon 2309 with Polk 6750 5.1 speakers. What should the settings be on my subwoofer before I run Audyssey.

Volume? 12 o'clock ?
Low Pass? max?
On-Auto-Off?
Phase - zero ?
LL
post #1583 of 3148
Quote:
Originally Posted by kenyh View Post

Denon 2309 with Polk 6750 5.1 speakers. What should the settings be on my subwoofer before I run Audyssey.

Volume? 12 o'clock ?
Low Pass? max?
On-Auto-Off?
Phase - zero ?

Volume - 12
Low-Pass - Max
On/Auto
Phase - 0

All per the Audyssey setup guide.
post #1584 of 3148
Quote:
Originally Posted by crbaldwin View Post

Can anyone check if you can apply Dolby Pro Logic IIx processing to a 96 kHz Dolby TrueHD 5.1 input signal? The John Mayer Blu-ray is a good source. My current receiver can't do this with anything over 48 kHz. Thanks.

Is anyone able to test this for me? Thanks.
post #1585 of 3148
Hello all,

Could anyone comment on how they find the 2309's stereo/hifi performance relative to a dedicated hifi amp?

Have recently bought the 2309 over the 1909 on the basis that I would be using the preouts when I can afford to buy hifi amp & CDP.
Having little experience of what a good hifi amp can sound like, I'm just a bit confused at the moment as to how much I should be looking at spending before I see a significant increase in sound quality.
I'm currently using a Denon mini cd player connected via digital optical (with KEF IQ5s). To my uncultured ears the 2309 sounds OK.

Does anyone else use a dedicated hifi amp over preouts? Do you notice a significant increase in quality?

Any comments/advice regarding increasing stereo quality greatly appreciated!
post #1586 of 3148
newbe,
Your speakers will make a huge difference in the equation-if they are not at least moderately good you are not likely to hear any difference whatsoever.
post #1587 of 3148
Quote:
Originally Posted by SoundofMind View Post

newbe,
Your speakers will make a huge difference in the equation-if they are not at least moderately good you are not likely to hear any difference whatsoever.

Do you think I would be wasting my money by trying to get more out of the kefs? would a cd seperate make any difference? have also thought about if a dac would be of any benefit?
post #1588 of 3148
Yeh my guess is that if you invested in a good dedicated power amp you would want considerably better speakers in order to hear the difference. Welcome to upgradeosis.
post #1589 of 3148
are you in europe or something? the 2309 doesn't have pre-outs in north america.

assuming so, several folks in the 2809 thread have compared the Denon's performance as a pre-amp and found it to be extremely transparent, so I wouldn't worry that you are missing out on some mythical sound quality loss.

You should play around with EQ settings and what not as there is so much "adjustibility" in these modern receivers that you should be able to tweak it to sound how you want. Plus the basics -- room acoustics, speaker position, etc.
post #1590 of 3148
Soundofmind, Batpig.

many many thanks for your advice
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