That's what happens when you have so many lawyers in the US (it takes longer to get on the US website due to legal review).
Apologies in advance if this has been covered in the hundreds of pages on this thread. Here's the scenario...
I've burned the 1.68 version from Pioneer support. After putting the disc in and using the front controls (not the remote) the screen shows "DATA DISC". Nothing happens after that. Pushing play in an effort to start the process gives me "This procedure cannot be accomplished at this time".
A call to Pioneer customer service and they tell me it must have been a bad burn to the CD-R. The will 2 day mail me the newer 1.7 version.
Received the disc and attempted the upgrade. The exact same thing happened as before..."DATA DISC"...etc. I call the same folks and they tell me they suspect there was a bad batch of discs were created. They apologized and offered to express me another disc. I agreed...
New disc shows up in 2 days...kudos to Pioneer. Damned if the exact same thing didn't happen. Enough I say... I've done work with the owner of Audio Concepts in N. Attleboro, MA. He offers to have his Pioneer tech take a look gratas to me...did I mention the owner is a great guy.
Unfortunately, the tech (who is competent and a very decent guy as well) cannot get the update to happen either. So now he gets Pioneer dealer service on the phone (I didn't realize they are a whole different set of folks). The Pioneer tech takes the details, says he hasn't encountered the issue but offers to research this and get back with us. About 20 minutes later he calls back (we're at the store btw) and reports....drumroll...he has no clue what the heck is happening.
Tells us to call customer service again and take one more shot with another disc from Pioneer...good lord!
Please, does anyone have any relevant information on this "DATA DISC" that will help the situation (no guessing...I don't want to create a boat anchor). Outside of the update issue the player works fine. Also, the player has never been updated so it's runnning the original 1.02. I have the same issues with various movies mentioned, Avatar, etc. The picture is still fantastic but it's leaving me with a very bad taste for Pioneer Elite. I'm a carpenter by trade and $800 is a significant amount of money.
Huge thanks in advance to anyone that can offer a solution.