Hauppauge HDPVR-1212 Owner's Thread - Page 87

I don't remember, but it was probably Monoprice or Amazon.

I found this link where you can buy the HDfury2 or 3:

http://dme.ghost2.net/hdfury/buy-hdfury-now/

I always have the HDMI cable connected from my DirecTV HD DVR to my AVR, while the component and optical from my DirecTV DVR go to my Colossus installed in my HTPC. That way I never have to touch the cables. I've never had a message about not being able to record. But I've never tried recording a PPV movie. Every other channel I've ever tried, as well as non-PPV VOD, has worked just fine.

That's why I'm trying to find out WHAT CHANNEL people are trying to record when they get this message. New release PPV movies are the only thing for which component can legitimately be blocked, I believe (and perhaps VOD -- not sure if the FCC's rule prohibiting Selective Output Controls applies to VOD).

Thanks!

After over two years of mostly reliable performance from my HD PVR 1212 Rev D2, it appears to have stopped working. When I turn it on, the blue status led comes on first, then the yellow status led comes on after a couple of seconds and stays on. The device shows up as a Hauppauge HD PVR in device manager, but with an "unable to start device" error message. The Arcsoft software capture module does not see the device as a source and does not display any video.

Any ideas, or is it dead???

pull the plug while powered on.
reset it..

I've had this device for quite a while now, but had it unplugged for a bit. I just installed it again and every time I try to use TotalMedia Extreme, it says the "device is not available or being used by another application". I read so many posts on this thread on how to fix it and none are working for me.

I reboot it, sometimes waiting 10 minutes with it unplugged

I tried the original USB cable and other ones to rule that out

Tried different USB ports

Turned off any power management on the USB ports

I installed and uninstalled the drivers a thousand times

I tried 2 different computers

They are both Windows 7 64bit machines. The driver seems to be installed fine; no exclamation point. But I can't get it to start in TME. Keep in mind this device worked fine for me a few months ago, last time I used it.

Please help!

I'm not sure if I tried your suggestion, but it worked when I used a different USB port on my motherboard. I tried another device on that USB port, and it didn't work either. Looks like a bad USB port.

Thanks for the input.

Ok, so now I am having a weird problem. When I turn on TME > record video everything locks up, no preview is shown. I isolated it to the drop down where you choose betweem s/pdif and rca fronts. If I choose s/pdif, everything locks up and I can no longer see video although the passthrough works. I cannot record either. It was just working the other day and recording 5.1. I have tried 2 sources with 2 different optical cables. I uninstalled everything and reloaded as well. Still hosed. Any ideas?

This is exactly what I am experiencing:

http://www.hauppauge.co.uk/forum/sho...highlight=PDIF

^ 1. One of the good things about optical is you can tell if there is a signal traveling through it by looking into it. No red light = No signal. Do you see the light?[pun]

2. The optical input and out put are stupidly placed on the back and hard to read in low light, to boot . Double check you are sending the active signal to the in, not the out.
[You would think the correct port would be adjacent to the component ins. It isn't! ]

3. The incoming signal must be Dolby Digital 5.1, or I guess 2.0 (PCM stereo). DTS and other forms wont work.

4. All your firmwares for the hardware and software up to date?

Good luck.

Do you have the TOSlink connector in the correct jack? IIRC, the input is NOT the one next to the other jacks (it is next to the power plug).

Hi there!

I'm a brand new owner of the Hauppauge 1212. I'm actually quite excited as I'm going to be recording quite a few things with it. Unfortunately, I've been experiencing lots of problems trying to access the formatting settings of the ArcSoft TotalMedia software. I was just curious and was wondering if anyone else had the same issue?

To give you a bit of a back story on my problem I've been searching for hours trying to find a solution, and I came up with a possible one, which lead to a dead end. I was scouring the web and saw that there were a few posts with similar stories, but in the end they were unresolved and the folks who had the problem resulted in taking the PVR back to the store. I'm quite excited to have the Hauppauge and I'm only willing to return it as a last resort.

The solution I speak of was that I was using it in a Windows Vista 64-bit environment and I saw that many of the same individuals were not able to access the format settings in 64-bit environments either. Therefore, I spent all night clearing and saving things from my hard drive in order to reformat it and put a 32-bit partition on my hard drive in hopes that it would solve the issue.

The sad news is that it hasn't.

The reason why I am asking here is because I saw nobody attempting to help those individuals in a meaningful manner. I figured I would come to the AV experts and see if anyone might have a solution to the problem.

Here are some things that I have tried to give you an idea:

- formatting, running the software in a 64-bit & 32-bit environment
- updating the software directly from the website, also updating it locally
- running the software under an administrative account
- running the software while there are no other active programs
- rebooting all the devices
- unplugging and then plugging all the devices back in (AV & power cables)
- ensuring everything is correctly plugged in

To explain further, the Hauppauge actually does work. It can capture audio and video and I am able to play the videos back once I stop recording. The problem is that I cannot access the format settings at all. They will not open up. Also, when playing back the video it seems to be skipping a few seconds here and there every so often. The video is interlaced, but of course I cannot change that because I cannot access the settings.

Does anyone have any ideas? Suggestions? At this point, I'm pretty open to anything.

I decided to ask before pilfering through the 87 pages of posts, just in case someone has a simple answer for me. After posting this though, I will be re-reading all the others in the hopes that the answer is out there.

EDIT: I've read through all the pages regarding people and their format settings. I haven't really seen anyone posting an issue exactly like mine, though there were a couple of similar ones. If I've overlooked anything, I apologize, but any help would be greatly appreciated!

I have a Neo Geo AES plugged into the front of the Hauppauge with a composite cable (Yellow/White). The Neo Geo originally came with a mono sound cord; not stereo. I'm using the Red/Blue/Green component cables for the output that came with the Hauppauge and have hooked them into the back of my Plasma -- it all works great. I can even record via the Hauppauge to my computer and although there is a slight time lag between the system and the television, it isn't significant. It's very playable.

As stated above, the recorded video looks fine and the sound is fine too. There are, however, some skipping issues and I'm not entirely certain as to why because everything is running in tip top shape.

My next attempt here would be to possibly downgrade even further and try using a 32-bit XP Pro operating system as opposed to the currently used 32-bit Vista Ultimate. Previously, I had used a 64-bit Vista Ultimate, but to no avail.

Oh, and my system specs:

Pentium(R) Dual-Core CPU E5200 @ 2.50 GHz
4 Gigs of RAM
32-bit Windows Vista
ATI Radeon HD 4670 (512 MB - DDR3)

Thank you to everyone in advance!

Has worked flawless for me since I bought mine back in 2009

I've upgraded my PC once to my current Core i7 2.67ghz machine with 12gb of RAM along with my ATI 4870 video card. Running a dual-boot with WinXP 32-bit SP3 with no problems at all in capturing in different formats using either OS.

I ALWAYS USE Original install CD when doing fresh installs.

IMOHO I also think that you need to UPGRADE your ATI 4670. I don't think it has enough RAM to handle the captured file bitrate. That should cure any stuttering.

Hope this helps!

ps. I only wish there was a way of capturing DirecTV 3D recordings

You mean when you click on the format settings box the there popup box which not very useful unless you want change the video bit rate.
You should used a 64bit OS with 4GB of Ram

Thanks for the reply, guys!

@f13dfx

I guess it has been a couple of years and I probably do need a bit of an upgrade in the video card department. As far as using an original disc to reformat, my computer is custom built, by myself. I have a Win XP Pro and Windows Vista Ultimate discs.

Before I go any further, I know that I am at least capturing the video/audio. The main thing I'm concerned with is being able to access the format settings menu. After that is resolved, I will probably purchase another video card and install it.

@SHS

I mean, when I click the, "Format Settings," in the ArcSoft TotalMedia program no box comes up at all. I do not get any options whatsoever. I've watched youtube videos and and they receive a box pop-up after a couple of seconds when people try to access the menu. On mine, however, the box never appears, no matter how long I wait.

I click, "Format Settings," and it takes a second, or two, but then the box is no longer pushed in after my having clicked on it -- the program registers that I'm clicking on the format settings box. The video capture screen will turn black for a couple of seconds and then just go back to normal. At that moment I should have a box filled with various choices on selecting bit rates and whatnot, but nothing shows up at all.

I originally thought this was a 64-bit problem because when I searched around the web everyone who had a 64-bit operating system was having the same issue. This is why I had re-installed a 32-bit version of Vista Ultimate on my system, in order to solve the problem. I'm currently using 32-bit Vista Ultimate and the problem is persisting.

When I first attempted to use the Hauppauge 1212 HD-PVR, I was actually running 64-bit Windows Vista Ultimate, but I had the same problem. I cannot access the format settings no matter what I do. It's quite unfortunate and I was hoping someone here might have stumbled across the same problem and possibly had a quick fix.

Does anyone have any ideas as to why this might be happening? Again, I don't think the manufacturer is that great at replying to posts because I saw threads with the exact same problem and they had ignored them.

Thanks again!

What drivers ver are using Jericho2 ?.

I'm currently using the 1.6.29207 driver.

This is probably going to be my last response for this evening as I need to head out for the night. I'll check back again tomorrow for any more responses.

Thanks again for all of the good intentions and help! I really hope I can get this resolved because I know that most individuals use this model and I plan on using it for quite some time.

Cheers! Have a good night all!

I'm ruinning the 64 bit Windows 7 with the same driver as you. When I click on "format settings", a window appears after a second or two. I wish I had some suggestions, but I don't.

No problem! Not your fault at all. I'm not exactly sure as to why it won't work, but if things continue this way after I keep trying it in different environments, then I may just end up taking it back sadly.

I was really hoping to get this sorted out so I can start using it. I'll be recording game play one way, or another. I just need to find the right device.

Jericho2,

I'm having the same issue.

I just purchased the PVR this past week running Vista 64 and cannot get into the settings to adjust the bitrate.

And as it sounds like you did, I spent the day and night uninstalling, reinstalling, and changing settings with no luck. I can back you up on looking for a solution before posting...I've been on Google all day trying to find a solution with no luck.

What I have noticed is that TME will automatically scale the bitrate based on the input signal. For example, when I send a 1080i signal from my STB, it will set the bitrate to 9.0 (I wanted to change this to 13). When I send a 720i signal, it will drop the bitrate and keeps going down for lower input signals - but it is fixed...no way to change it.

I'm currently running:
Windows Vista 64 Ultimate
HD PVR: 49001 LF, Rev F2
Driver: 1.6.29207.0
Arcsoft TME Version: 2.0.45.11 (no update available)

Thanks in advance for any suggestions.

I've never tried it with Vista, but it works fine with Win 7 64 bit. Box is slow to open but it does open.

One thing I did discover though, it doesn't work well with USB 1.1

Thank you, paco & bobby.

Bobby:

I completely understand your frustration. I'm currently debating on whether or not to install XP and see if that accomplishes anything, or possibly even get a Windows 7 disc and see if that will help.

I've also posted on the official forums for Arcsoft as well as sent in a ticket -- which apparently might take a few days to process.

I'll be keeping the Hauppauge and trying to get it to work for about 30 days, but beyond that, I will be forced to trade it in for some other device. I will, however, keep you apprised of any progress that I make. Anything that I learn I will post here for others to discover because I cannot find anything anywhere else on the web. Just 3-4 other posts describing the same thing and they all lead to dead ends; as well as one yahoo answers that was removed.

paco:

Thanks for your input. Because of your statement, I may try Windows 7. Also, my USB ports are 2.0. Interesting that it's fussy with 1.0 though.

Cheers.

Jericho2, in order to activate that "Format Change" you need to have an active, moving video signal shown on your preview screen, complete with sound. You have that yet when you press "format settings" it simply ignores you?

I assume you've tried hitting the "Refresh" button on the top middle of the screen, yes? [You often have to wait half a minute before it comes back stably.]

Have you tried alternate incoming video resolutions like 720p instead of 1080i? [it wont take 1080p]

RCA vs SPDIF?
5.1 vs 2ch?
"Playstation3" (M2TS) vs "AVCHD" (TS) vs XBOX360 (MP4) ?

Disabling preview on recording?
Disabling hardware acceleration?
Power cycling the HDPVR box while the Arcsoft program is active ?
Temporarily changing the "source" in the upper left away from "Hauppauge HD PVR Ca..."?
Temporarily changing the "Video input"?

Does the preview image look rock solid and have clear, unstuttering sound?

Hey, zillch. Thanks for responding. I appreciate your input and I will answer the following.


Yes, you're absolutely correct. It just simply ignores my user input and doesn't follow through with my command.

My video signal is always active when this occurs. If there is no signal then there are no options on the left to activate.


I've tried to refresh, but it doesn't appear to fix my issue.


I am unable to alter these settings because I cannot access the format menu. I'm also aware that there's no option for 1080p.

As for putting the video in a separate container such as .M2TS/.TS/.MP4 this doesn't affect anything, unfortunately.


Yes, I have tried this.


I've tried this as well.


I attempted this and all it did was make the ArcSoft program very choppy for awhile. I was still unable to access the format settings and I was forced to shutdown and re-open the program because it was fussy with the power cycling.


Yes, I tried this, but it still didn't accomplish anything.


The only input I'm currently able to use are the composite cables (Red/White/Yellow). I'm waiting on some other cables (component) to come in the mail for this, but it will probably be another week, or two. Once I have a few input devices I will post back here with the results; although I have a feeling it won't change much.

I do, however, have different composite cables (yes, some other red/white/yellow, not component) and I will attempt to use those tonight and see whether, or not, it makes a difference.

Thanks for your questions and input. I appreciate the fact that so many people are interested in the problem and are trying to help out.

If I receive any further communication from the company, I will most definitely be posting it here in case there is a resolution.

Thanks everyone for jumping into this.

One variation I can throw out there to Zilch's recommendation - I've tried both composite and component inputs and have the same result with both.

Jericho2, I'm also debating stepping back to XP...have the disk sitting next to my computer right now. We'll see. I also have a support ticket into Hauppauge...will let you know as soon as I come up with something.

I bought mine years ago but from my recollection it came with component cables (red,green,blue). I guess they stopped.

Anyhow, I have a new theory. The problem is you are feeding it not a normal composite video signal (I assume you are in the US so that means a 480i NTSC signal) but rather a video game signal. Yes, I know they are supposed to be the same, but there is something in video game signals and on screen graphics generators which confuses the Hauppauge.

Please try keeping everything intact in the non-working configuration but instead switch to a video feed such as the composite video (yellow) and audio (red and white) out of a cable box, sat box, VCR, or DVD player actually playing a movie or TV show without on screen graphics overlaid, NOT JUST A MENU SCREEN OR ON SCREEN DISPLAY (that may then have the exact same problem that your video game is causing. Also turn off all OSD overlays like time counters, etc.)

Problem gone?

P.S. I temporarily hooked composite video into the front from my cable box to see what might be odd and all is well on my Windows 7/ 64 bit system.

Sounds great, bobby. I will most definitely let you know if I find anything else out as well.


zillch:

Thanks again for the reply. My Hauppauge actually did come with component cables (red/green/blue, etc.). I'm using those for the output signal to go into my plasma TV (Hauppauge output -> TV input). Composite cables are being used for the input (Device [Neo Geo] -> Hauppauge) and I will soon use a composite cable from another device (DVD Player, other gaming consoles, etc.).

As far as using other devices that use composite cables, I will. I'll be honest and I've only been using one device so far, but in my eyes it shouldn't make a difference. If I need to plug in a DVD player in order to get the Hauppauge to work it entirely defeats the purpose of my purchasing it in the first place. The sole reason why I got an HD PVR was so that I could record game play; nothing else.

I will play around with it some more and see whether or not other devices give out signals that do not confuse the Hauppauge, but I have a strong feeling it's not the hardware that is the issue here. I believe it lies within the software, for whatever reason, as most people experiencing these issues have similar problems with the same environments, ie. (Windows Vista Ultimate 64-bit machines, some 64-bit XP machines and for me 32-bit Vista Ultimate doesn't work either). Somewhere down the line I think the build was only tested in certain environments and has an issue, or two, in other environments that were not thoroughly tested.

I also want to stress that the Hauppauge actually works. I'm able to capture video and audio signals perfectly fine. Granted, there does seem to be skipping issues every 10 seconds, or so. Some others have suggested I upgrade my graphics card in order to avoid these, but again I don't think that's the real issue here. The graphics card and other internals that comprise my computer should be more than adequate to handle the incoming feed.

I already do video and audio encoding on this computer and I have never had any such problems before. The fact that the Hauppauge does most of the heavy lifting and it essentially just saves it to my hard drive leads me to believe the software has been released without being thoroughly tested in all environments. The build currently being used may work perfectly fine for some people, but it still has a bug, or two, for others.

That said, I will take your advice and plug in a DVD player and see whether or not the following stream fairs any better. I'm eager to get this working, one way, or another, and if I can make progress on any front then hopefully it will lead to a breakthrough on fixing the others.

Cheers and thanks again.

Zilch,

Thanks again for your help with the issue that Jericho2 and I are having.

I'm actually running mine from a HD DirecTV stb. I had it running through composite cables. Just for kicks I also brought over a non-HD DirecTV box and ran it through composite cables and had the same result.

Appreciate your ideas...keep 'em coming...I will try every one of them in hopes of solving the problem.

Sorry, I meant to say that I had component cables that came with the PVR running from the HD DirecTV stb.

Jericho2, it's definitely not the video card. I'm running a 4670 with 1GB - it's more than enough to handle the video and processing and I'm still having this issue.

Component are red, green, and blue plus two more are needed for the stereo audio.
Composite is just a single yellow, (carries 480i only), plus two more for stereo audio.

You get that, right?


What makes the Hauppauge special is its ability to record in HD from component jacks. Very few units do that. If you never expect to do that and only want to record from the composite (yellow) in then there are many less expensive options.

Hopefully what I suggest in my last post will enable the format changing option window to appear. There you can make the changes you wish and can then re-connect the game device to record with settings that can't be altered while it is connected to the game. They stay locked to whatever you had them set to in last use so you should be good to go from then on.

If the only input to the Hauppauge is composite, I don't think the component outs should be utilized. That could be your problem also.