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Panasonic Repairs? The ONLY place for warranty or out-of-warranty service! - Page 14

post #391 of 494
I just had a successful repair from the McAllen location. I initially sent my DMR-E85H to Elgin but they called me to tell me they no longer do repairs. They offered to send it to the McAllen facility so I gave the okay.

This is my favorite piece of equipment, I had already been through the U-99, and the blown capacitors but the reason for sending it in was that it had stopped recording properly and the sound was inexplicably gone.

Anyway, they were easy to reach by phone. The repair took about a month because they needed to order parts. I have it back and it's as good as new. Even the laser reads zero.

As far as price, it was $230. ( I had sent in a check for $130 and they quoted $260 plus $15 shipping, but they subtracted the $45 diagnostic fee.)

$230 is steep, but I love this machine so it was worth it to me. Hope this helps someone.
post #392 of 494
Quote:
Originally Posted by techgirl64 View Post

I just had a successful repair from the McAllen location. I initially sent my DMR-E85H to Elgin but they called me to tell me they no longer do repairs. They offered to send it to the McAllen facility so I gave the okay.

This is my favorite piece of equipment, I had already been through the U-99, and the blown capacitors but the reason for sending it in was that it had stopped recording properly and the sound was inexplicably gone.

Anyway, they were easy to reach by phone. The repair took about a month because they needed to order parts. I have it back and it's as good as new. Even the laser reads zero.

As far as price, it was $230. ( I had sent in a check for $130 and they quoted $260 plus $15 shipping, but they subtracted the $45 diagnostic fee.)

$230 is steep, but I love this machine so it was worth it to me. Hope this helps someone.

I agree, it *IS* steep. For $250 (when they have them in stock) you can get an open-box EH59 from B&H. I have one of these and it works perfectly. There wsa no indication that it had ever been used.

If you are happy though, there is nothing wrong with what you did. Our church still uses its E85, and it works as well as ever.
post #393 of 494
I took a chance and sent my DMR-EH75V to mickinct from this board and he repaired it for me at a very reasonable price. So far, I've only done one recording to the HDD and made two discs on the new burner (one in XP and one in SP), and everything is looking good. I only got it back this afternoon, so I need more time to play with it, but I'm feeling pretty darn happy right now

Quick question: I saw something in another thread about burning using playlists vs. shortening a title, but I can't find the post again. When burning via playlists, will chapters from the same title burn as one title (same as if I shortened & added chapter stops) if I leave the chapters with the commercials out? I'd like my programs to stay together in one title instead of having dozens of "mini-titles" on a disc.

Oops, one other question: How do I defrag the HDD?

Thanks again for everything from everyone here
post #394 of 494
Quote:
Originally Posted by Dezbot View Post

Quick question: I saw something in another thread about burning using playlists vs. shortening a title, but I can't find the post again. When burning via playlists, will chapters from the same title burn as one title (same as if I shortened & added chapter stops) if I leave the chapters with the commercials out? I'd like my programs to stay together in one title instead of having dozens of "mini-titles" on a disc.

Oops, one other question: How do I defrag the HDD?

Each Playlist becomes a title on the dvd. Two playlists, two titles. Twelve playlists, twelve titles. (Yes, it will go to multiple screens if more than eight titles.)

You can put chapters from any title(s) on the hdd into the same or selected playlist(s), or the same chapter can be repeated on multiple playlists. That is one of the beauties of using playlists instead of shortening a title, plus mistakes are recoverable when using playlists.

Defrag the HDD? The only way I know is to FORMAT the drive, which means you lose the data on the drive.
post #395 of 494
Quote:
Originally Posted by RichardT View Post

Each Playlist becomes a title on the dvd ... That is one of the beauties of using playlists instead of shortening a title, plus mistakes are recoverable when using playlists.

Please correct me if I am wrong, but using playlists does not allow the high-speed copying and 1-1 bit copying. From my experience on using playlists, copying to DVD results in real-time copying and involves re-compressing the material. Or, has that been resolved with using new recorders (I have a DMR-E80H)?
post #396 of 494
Quote:
Originally Posted by RichardT View Post

Quote:


Originally Posted by Dezbot
Quick question: I saw something in another thread about burning using playlists vs. shortening a title, but I can't find the post again. When burning via playlists, will chapters from the same title burn as one title (same as if I shortened & added chapter stops) if I leave the chapters with the commercials out? I'd like my programs to stay together in one title instead of having dozens of "mini-titles" on a disc.

Each Playlist becomes a title on the dvd. Two playlists, two titles. Twelve playlists, twelve titles. (Yes, it will go to multiple screens if more than eight titles.)

You can put chapters from any title(s) on the hdd into the same or selected playlist(s), or the same chapter can be repeated on multiple playlists. That is one of the beauties of using playlists instead of shortening a title, plus mistakes are recoverable when using playlists.

Yes, constructing a playlist, when selecting only the program sections you've put chapter marks around, leaving out the commercials, the start of each segment becomes a ch mark when hi speed dubbed to disc.

And you can only hi speed dub a playlist that may be made of different hdd titles, if all those hdd titles are in the same record mode. A playlist composed of segments from NCIS recorded in SP mode, plus Hawaii 5-0 in LP mode can't be hi speed dubbed to -R disc. It can be hi speed dubbed to RAM though.

Quote:


tomwil said
Please correct me if I am wrong, but using playlists does not allow the high-speed copying and 1-1 bit copying. From my experience on using playlists, copying to DVD results in real-time copying and involves re-compressing the material. Or, has that been resolved with using new recorders (I have a DMR-E80H)?

If I recall correctly, the E85H-the hdd model after the e80 was the first to allow hi speed dubbing of playlists.
post #397 of 494
I have an E80H. You can not high speed dub a Playlist.
post #398 of 494
Dumb question for the night: If I format the HDD, the editing software is still there, right?

Cripes, I hate being this stupid. Thanks!
post #399 of 494
What editting software? On a (Panasonic) dvdr, there is no software that I am aware of. Formatting the hdd leaves all the editting capability intact, but does remove access to the data files (titles).

And thanks to those who answered the E80H high-speed dubbing questions. I don't have the E80H model. I have E100H, EH85, and EH55, and envy the EH58 thru EH69 machines.
post #400 of 494
Thread Starter 
Quote:
Originally Posted by Dezbot View Post

Dumb question for the night: If I format the HDD, the editing software is still there, right?

Cripes, I hate being this stupid. Thanks!

The "editing software" resides on the Digital PCB, the brains of a Panasonic. In this photo of a DMR-EH50 the Digital PCB is indicated by the pencil:
LL
post #401 of 494
Thanks! I've done a lot of editing of titles on my HDD over the years and was told formatting occasionally is a good idea. Also got the impression from reading here that playlists are preferable to shortening (unless I can't record to DVD in high speed on my EH75V). Just trying to keep my machine in top condition
post #402 of 494
Quote:
Originally Posted by Westly-C View Post

If I recall correctly, the E85H-the hdd model after the e80 was the first to allow hi speed dubbing of playlists.

Yes, the E85 will HS dub playlists, with at least one exception: If the playlist consists of material recorded at different data rates (e.g., SP vs. LP or EP or something), it will only dub in real time. And it may also not HS dub a group of playlists or a combination of playlists and whole programs where some of them are recorded at different data rates.

I've run up against this a few times; times where I wanted to dub some mixed material to disc, and had the "real time dubbing only, oh crud!" moment.

But then, I don't use playlists much; other folks use 'em a lot.

I've never reformatted the HDD. Just try to never let it get more than ca. 2/3 full, and I'm generally not an exuberant editor. Front/end cuts, throw in some chapter breaks using the Church AV Method, and I'm done.
post #403 of 494
I guess I'm an exuberant editor because I trim the ends, delete the commercials, add chapter stops for better navigation, select a thumbnail, and slap on a title. And I really don't have that much time on my hands--I guess I just like doing it
post #404 of 494
Quote:
Originally Posted by Dezbot View Post

I guess I'm an exuberant editor because I trim the ends, delete the commercials, add chapter stops for better navigation, select a thumbnail, and slap on a title. And I really don't have that much time on my hands--I guess I just like doing it

I thought this was the Panasonic repair thread? Can we move dubbing and editing to another thread please?
post #405 of 494
Quote:
Originally Posted by techgirl64 View Post

I just had a successful repair from the McAllen location. I initially sent my DMR-E85H to Elgin but they called me to tell me they no longer do repairs. They offered to send it to the McAllen facility so I gave the okay.

This is my favorite piece of equipment, I had already been through the U-99, and the blown capacitors but the reason for sending it in was that it had stopped recording properly and the sound was inexplicably gone.

Anyway, they were easy to reach by phone. The repair took about a month because they needed to order parts. I have it back and it's as good as new. Even the laser reads zero.

As far as price, it was $230. ( I had sent in a check for $130 and they quoted $260 plus $15 shipping, but they subtracted the $45 diagnostic fee.)

$230 is steep, but I love this machine so it was worth it to me. Hope this helps someone.

Techgirl.....?? Do you or anyone else have the phone number for the McAllen
location??
I need to have my DMR-EH75V repaired. I believe it might need a new RFKNEH75VP or something, as my DVD player went yesterday when I was dubbing DVD's. Also, might anyone know or have found out the difference from the 2 modules that can be used to replace the DVD unit if necessary. Perhaps Digado maybe ?? My unit does not seem to read the dvd's now, and I tried the cleaning of the lens etc. Otherwise, as of yesterday, and even now, all else is working fine. Any thoughts from anyone??

Thank you,
cjrokkroll
post #406 of 494
cjrokkroll, I think the McAllen info is posted in this thread. If not, call Elgin and they will give it to you. Also, mickinct fixed my burner on my EH75V for cheaper than McAllen and it's working fine so far (burned five new discs since I got it back with no problems).
post #407 of 494
Posting this message from a local message board. From a person I know and her experience trying to get her 2 Panny dvd recorders fixed under Panasonic's Extended Warranty she purchased.

"Can't believe what has happened with my two Panasonic DVD recorders.

DMRE95HS went to repair end of January 2011. Machine is 6 yrs. old, current warranty to expire 4/3/2011.
Repair found that main board had to be replaced - timer not working, unable to record programmed shows.
First week of April, repair shop officially notified that part is no longer available - cannot be repaired. Machine returned to me - unoperable
REpair shop told me to communicate with Panasonic regarding this as machine was under warranty when taken in for repair.
After two days of a run-around on the phone, I received a call yesterday saying that the case went to review and that I will be notified by 4/19/11 as to decision.

First week of April, DMREH75V recorder taken in for repair - unable to record to dvds. Machine is 3 years old, current warranty to expire
May 7, 2011, Panasonic notified repair shop (and later left a message on my phone) that because repair is too expensive ($485) and exceeds the retail value of the machine, that Panasonic will NOT authorize the repair. Case is going to review and I will be notified by 4/20/11 as to decision.

RE 95HS, I guess they will offer me ZERO $$ as the machine is 6 yrs old.

But I am TOTALLY upset with this decision to just NOT authorize the repair of the 75V due to the cost. Don't know how they can make a unilateral decision like that. Have no idea what my recourse will be but the warranty expires on 5/7 so it better happen fast....... Even if they want it mailed to them for repair - that would be better than nothing."
post #408 of 494
Quote:
Originally Posted by Chingu808 View Post

Posting this message from a local message board. From a person I know and her experience trying to get her 2 Panny dvd recorders fixed under Panasonic's Extended Warranty she purchased.

"Can't believe what has happened with my two Panasonic DVD recorders.

DMRE95HS went to repair end of January 2011. Machine is 6 yrs. old, current warranty to expire 4/3/2011. Repair found that main board had to be replaced - timer not working, unable to record programmed shows.
First week of April, repair shop officially notified that part is no longer available - cannot be repaired. Machine returned to me - unoperable
Repair shop told me to communicate with Panasonic regarding this as machine was under warranty when taken in for repair. After two days of a run-around on the phone, I received a call yesterday saying that the case went to review and that I will be notified by 4/19/11 as to decision.

Update on the DMRE95HS that could not be fixed because of parts not available. Yesterday Panasonic Warranty called to say that they will pay me the purchase price of the DMR-95 that cannot be repaired. I paid $370 for it 6 yrs. ago from buy.com. The lady said I needed to submit a copy of the invoice, which I did.

She is still waiting to what will happen with the DMREH75V.
post #409 of 494
Can you buy parts from them?
post #410 of 494
Thread Starter 
Quote:
Originally Posted by watchguy1960 View Post

Can you buy parts from them?

If you describe the problem(s) with your DMR-EH55 or DMR-EH75 it will be easier to determine what the problem(s) is/are before you start buying parts that you might not need.

This post provides initial diagnostic information and suggests remedial measures:

http://www.avsforum.com/avs-vb/showt...8#post14479898

Panasonic's McAllen Texas facility does not sell parts. Panasonic's National Parts Center in Kent Washington sells parts:

http://www.pstc.panasonic.com/Epartr...ListChoice.asp

In the event that you find that your EH55 or EH75 has a failed laser assembly I suggest that you send a private message to mickinct. He might be able to resolve this difficulty.
post #411 of 494
HELLO PANA fans if someone needs repairs send me an IM anytime.
.
post #412 of 494
I have had a couple different recorders , my Ez28K has the no read error with or without the dvd in the unit. I looked to buy another unit and they are not available thru Panasonic any longer . They have discontinued them. I will persue
the Elgin ill option to get it repaired / replaced . I am new here and reading through the available information . Does anyone know a good replacment model ? I dont want that one they have with the VHS slot in it , what a waste .. I need one with a tuner as it gives me much more flexibility with recording /viewing
thru different inputs on my TV .
post #413 of 494
Thread Starter 
Quote:
Originally Posted by squinne View Post

I have had a couple different recorders , my Ez28K has the no read error with or without the dvd in the unit. I looked to buy another unit and they are not available thru Panasonic any longer . They have discontinued them. I will persue
the Elgin ill option to get it repaired / replaced . I am new here and reading through the available information . Does anyone know a good replacment model ? I dont want that one they have with the VHS slot in it , what a waste .. I need one with a tuner as it gives me much more flexibility with recording /viewing
thru different inputs on my TV .

As you might have read (in this thread) Elgin is no longer an option.

Have you done the routine DVD Drive laser lens and rubber hub/spindle area cleaning described and illustrated in this post?

http://www.avsforum.com/avs-vb/showt...8#post14479898

That post also includes some diagnostic information.

I'm a Panasonic "power user" (about 30 Panasonic standard and HDD/DVD recorders and counting) but I also have the recent and current Magnavox and Philips HDD/DVD and other recorders (a dozen and a half and counting). The first post in Wajo's sticky thread is the gateway to a wealth of information concerning these HDD/DVD recorders:

http://www.avsforum.com/avs-vb/showt...6#post12244086

HDD/DVD recorders are especially adept at recording lengthy special events for later editing/dividing and high-speed dubbing to DVDs. Later today and tomorrow one of my Magnavox HDD/DVD recorders (a 2160A) will be recording fifteen and a half hours of the Royal Wedding and related programming from BBC America. Tomorrow morning one of my Panasonic HDD/DVD recorders (a DMR-EH50) will be recording five and a half hours of the Royal Wedding and related programming from BBC America. Recording this event does not interfere with other scheduled recording from Turner Classic Movies, Fox News Channel, RetroTV, Antenna TV, THIS, America One, etc.
post #414 of 494
Thanks for your advice , as I suspected the cleaning didnt work , but worth a shot , as the drive gets no read when i power it up . Everything looks good .
The dvd drive is backordered on the panasonic web site . for the part .I think Ill go with the magnavox.. is it reliable ?, I have learned the hard way to get a warranty replacement on the electronics stuff . im usually back down to BBuy right before it expires .. I ve replaced 3 dvd units under that warranty until it failed about 2 months after it expired .. oh well , thanks for your help .. love this site . sq
post #415 of 494
Quote:
Originally Posted by squinne View Post

I looked to buy another unit and they are not available thru Panasonic any longer. They have discontinued them.

I see a used one in "good" condition on Amazon for under $145.00 right now, but it looks like you're right - I can't seem to find them in stock anywhere new.

Oh, well. Another one gone. Looks like Funai is going to be our only choice now.

(edit: whoops - spoke too soon - just found it in stock at "LA Computer Center.com". For that total price, though, even if it's cheaper than repair, I'd probably still go with the Maggie HDD model over it - unless you're just in love with that particular model, for some reason.)
post #416 of 494
I not in love with it , I really like that magnavox unit .. im checking it out .. I have a pretty good DVR right now , but I like to record some shows onto DVD
also need to hook all kinds of electronics , like my video camera and record directly to DVD . I just like having my TV go through that TUner as it makes a good AV system all around , more flexibility .. THANKS
post #417 of 494
I agree to look at the Magnavox. Unless you really want >2 hrs of full resolution video/DVD or the ability to play RAM discs or have a lot of unfinalized DVDs you want to play/finalize the HDD Maggy is the way to go. That or maybe check out Craigslist.org for a used EZ-28. I see them frequently go for ~$50 but of course you don't know how much life it has left. The Maggies have proven to be quite reliable, more so than the EZ Panasonics.
post #418 of 494
Quote:
Originally Posted by squinne View Post

also need to hook all kinds of electronics, like my video camera and record directly to DVD.

You'll definitely appreciate having the hard drive in the recorder for that.

Same with recording from your DVR. You can't doing any editing (like deleting commercials) with the provider DVR.
post #419 of 494
A friend of mine picked up the Magnavox 513 and loves it. Her husband has made more DVDs in the several months they've had it than I've done on my Panny in the several years I've had it.

If you want to get yours repaired, you can try the McAllen facility (some here have had luck with it), or try user mickinct from these forums. He fixed my EH75V for me and it's been working great.
post #420 of 494
Thanks for the info , after going thru 2 of them .. I am not going to spend any more money .. They are very unreliable and considering how that I use it as just
a DVD player and record maybe 3 or 4 a month , maybe with the hard drive it will change everything ...I talked to mickinct on the phone .. I am goign to keep it , if I change my mind and need another ill give him a call back !! Thanks Everyone for being so helpful , awesome stuff all !!
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