I was dubbing a DVD from the HDD on my four year old Panasonic when about half way through the write process the DVD drive started making odd noises. I got "unable to read disc" messages on the display. So I tried another blank DVD and got the same message and then I tried to read several other known good discs to no avail. I figured my DVD drive died so I got out the paperwork for the three year extended warranty I had purchased from Panasonic. Lo and behold I had six days left in the warranty period so I contacted Panasonic. They instructed me to ship the unit to United Radio in East Syracuse, NY for repairs and I did. They called after they had received it and diagnosed the problem and said they had ordered the part for it. About ten days later I received the DVD recorder back and it works perfectly. All in all, a good repair experience.
post #421 of 494
5/7/11 at 3:15pm