Originally Posted by DigaDo
Once all this confusion between McAllen, Elk Grove Village and Elgin has been sorted out I expect to revise the first post in this thread (and perhaps other posts) to provide current, complete information.
I am looking to others to provide as much detailed information as possible as I don't currently have enough free time to sit on hold for hours at a time.
I just called the Elk Grove Village facility and spoke with a nice woman there. I explained the confusion about where to send my machine (Texas or Illinois) and she gave me a very reasonable explanation.
This is what she said:
1. The Texas facility is an EXCHANGE facility. They DO NOT repair dvd recorders there. So if you have a newer model and you send yours there, they swap it out for another (where THEY come from I have no idea, but I'm guessing refurbs).
2. If you ship an older model to Texas and they can't swap it out (I'm looking at needing to get an E85, an Eh55 and possibly an E500 repaired, so I don't think they have replacements sitting around for those models) Texas ships them to Illinois to be repaired. This might explain what another poster encountered when he said he shipped his unit to Texas only to find it was shipped from there to Elk Grove. TEXAS DOES NOT REPAIR MACHINES.
3. If you have one of these classic hard drive units the woman said we are welcomed to simply ship them to Elk Grove with the usual description of the problem and contact info along with a check for $130, which includes return shipping. The flat repair fee for out of warranty repairs has not changed.
So, THAT'S what I'm going to do. Straight to Elk Grove like I have been doing in the past (except it looks like I now have to pay for shipping to them since the woman there wasn't sure if they were still using the Panasonic Corporate UPS Account for shipping to them).
I even told her about this site and how people are confused over the Texas facility and how they fit in, and she said I should post what I did and to give their phone # and address. So...
Panasonic Camera & Digital Service Center
1590 Touhy Ave
Elk Grove Village, Illinois 60007