Originally Posted by mooch91
I've had a 550, bought refurb from Amazon, for less than a year. Some of my buttons have gotten "sticky" and my left arrow requires a tremendous press to activate (even after it "clicks"). I went to open it up to see if there was any cleaning that could be done inside. Due to the design of the case, it is very difficult to get the top off. I ended up snapping the top in half (it draws down to a very narrow piece of plastic along the location of the arrow controls). If you ever need to open it up, make sure you use a narrow blade to push in the 4 snap clips along each side before prying.
Unfortunately, I've now got a remote I'm going to need to replace. Nothing to clean - the particular buttons that are sticking are layered under plastic and not direct contact like I'm used to.
Has anyone "stepped up" from the 550 and found that one of the other Harmony remotes was a bit better? I don't have any major complaints with the 550 other than some of the ergonomics. I'd like to have something that felt a little more natural in my hand.
Sorry about your 550. I have a 550, several 520s, an 880 and a One. The 500 series units were all cheap refurbs... I have not had any trouble with any of them but, that said, I do not like them all that much. They function and program much like the more expensive Harmony remotes, but the button layout is not very good... the numeric keys are way too small. I also get the feeling that, even though I have not yet had any issues, that the buttons might not last very long. For the price I paid for them, I'm not very upset... I have Harmony remotes where I might not typically have them... but if I had paid full price for the 500s, I think I would be a little more dissatisfied.
On the other hand, my 880 is almost 4 years old and still going strong (though others have reported sticking button issues)... and my One has been perfect for well over a year now... works just like the day it was new. For me, the One's hard button layout is superior to any other remote I've ever used (although I do wish it coupled its superior display graphics with hard buttons instead of the touch screen.) The one feature of the 880 and One that I sorely miss when I'm using one of the 500 series remotes is the automatic glow function... how spoiled we can get!