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Samsung BD-2550/BD-P2500 Master Thread - Page 194

post #5791 of 7069
Tonight, after watching a bluray disc, I wanted to open netflix. Instead of opening the netflix page, my bd-p2550 gave me the following error message:

"Your BD player's Netflix keys have been hacked. You can not watch Netflix movie through your BD Player. Your player's ESN is '........'"

I restarted the player a few times but nothing changed. Even Pandora doesn't open anymore. I checked Samsung's support pages but couldn't find anything helpful. I am sorry if this is an issue that has already been discussed here but I didn't have time to check the whole topic. I am wondering if anyone ever experienced the same problem. Do you have any idea about what I should do before trying to get in touch with Samsung customer support? Thanks in advance for any reply.
post #5792 of 7069
Quote:
Originally Posted by cimbom View Post

Do you have any idea about what I should do before trying to get in touch with Samsung customer support? Thanks in advance for any reply.

Use the thread search tool up there ^^^^

It's a common problem.
post #5793 of 7069
Thanks, the instructions in the following message solved the problem.

http://www.avsforum.com/avs-vb/showp...postcount=4854
post #5794 of 7069
posted the video performance of deinterlacing video and film on my comparo thread. click on my signature for results
post #5795 of 7069
Quote:
Originally Posted by cimbom View Post

Thanks, the instructions in the following message solved the problem.

http://www.avsforum.com/avs-vb/showp...postcount=4854

That's the one. I haven't used Netflix in about 6 months so I've never run into the problem.
post #5796 of 7069
Found another Blu-ray that won't play in this player.... Drag me to Hell. It will play all of the trailers fine but when you get to the movie it just sits there. Thank god I have the Oppo.
post #5797 of 7069
What is with the lack of F/W updates? Nice “flagship” player. Last time I buy a Samsung.
post #5798 of 7069
Quote:
Originally Posted by hutchinshouse View Post

What is with the lack of F/W updates? Nice flagship player. Last time I buy a Samsung.

If I didn't have an alternate player I'd be stacking up a nice number of blu-rays that won't play.
post #5799 of 7069
Quote:
Originally Posted by SteveCaron View Post

Found another Blu-ray that won't play in this player.... Drag me to Hell. It will play all of the trailers fine but when you get to the movie it just sits there. Thank god I have the Oppo.

several of us in samsux bdp1400 thread had trouble with 'DMTH'; workaround was, if it gets to menu, go down to/choose chptr one.
it played perfectly from there for those of us that tried it.

maybe the same with yours.
post #5800 of 7069
Quote:
Originally Posted by SteveCaron View Post

If I didn't have an alternate player I'd be stacking up a nice number of blu-rays that won't play.

Me too!
post #5801 of 7069
Quote:
Originally Posted by SteveCaron View Post

If I didn't have an alternate player I'd be stacking up a nice number of blu-rays that won't play.

I am hoping that Samsung will be making it up to us by releasing a FW upgrade that will enable You Tube and Blockbuster streaming as well as offering disc fixes for us. That would explain why they have been taking their time. Unfortunately, that is probably wishful thinking on my part. It would be nice if Samsung would allow an employee to post on the AVS Forum to keep us up to date. I am disappointed in Samsung as well.
post #5802 of 7069
Drag Me to Hell worked fine for me.
post #5803 of 7069
Anyone having Audio trouble with Ice Age Dawn of the Dinosaurs. For me the sound gets garbled on chapter 13. This is with the Dolby Digital track.
post #5804 of 7069
Quote:
Originally Posted by SteveCaron View Post

If I didn't have an alternate player I'd be stacking up a nice number of blu-rays that won't play.

Not a problem for me-but then I only have 4 bluray discs-I almost always use my 2500 for AVCHD discs.
post #5805 of 7069
Has anyone had overheating issues with their units?

I seem to have reliable freezing of my unit after about 7 minutes of 1080p playback (No problems with Netflix or DVDs). I'm 99% sure this is an overheating issue.

Any fixes? I've reapplied the thermal tape to the processors on the bottom of the motherboard, but it looks like the chase still can't disperse the heat well enough to prevent freezing up.
post #5806 of 7069
Quote:
Originally Posted by mikejz84 View Post

Has anyone had overheating issues with their units?

There has been considerable discussion on this topic in this thread. Some people have claimed success by sitting the unit on a USB-powered cooler intended for use with a laptop computer (google "usb laptop cooler" for lots of options). Others have found it to be sufficient to simply raise the unit about 3/4" to allow air to circulate underneath and carry away the hot air. This method has worked fine for me for over six months and it doesn't add any fan noise. I cut small blocks of wood (1.5" x 1.5" x 3/4") and spray painted them flat black -- they're nearly invisible.
post #5807 of 7069
I've had no luck being able to resolve the issue with just raising the unit off the stand. Actually right now I tried making a little heat sink inside to help cool the two main processors to mixed results. It seems that 1080p with analog audio decoding is really pushing the processors hard.

I have not tried a fan cooler, but I have a feeling the core of the issue is the chassis is simply not a sufficient heat sink. I'm thinking if I can find some think copper foil, adding that between the chassis and the processors and seeing if that helps.
post #5808 of 7069
Quote:
Originally Posted by mikejz84 View Post

... I have not tried a fan cooler, but I have a feeling the core of the issue is the chassis is simply not a sufficient heat sink. ...

It may be that your particular unit is not operating within spec. I have two 2550s and neither have this problem. It may be time to get yours serviced by Samsung. I doubt they'll go to the effort you're going to try to resolve the problem -- they'll most likely simply replace the motherboard. (And that could be a really good thing, since you may have components that have been permanently damaged by the excessive heat, and no amount of tinkering will fix that.)
post #5809 of 7069
Bought mine, witch was a store demo, in May 2009. Never had any trouble with overheating ever...
post #5810 of 7069
Might be helpful for when someone brings up overheating, they share how the unit is installed and how much airflow can get to the unit.

I'll briefly chime in and say mine has worked like a 'champ (except for stupid Netflix hack issue) with no overheating. Mine is in a rack in a home-theater with very good openess (1-2 inches on sides, top, and bottom).
post #5811 of 7069
I purchased the player off ebay for $160 shipped. Due to the problems I offered the seller a 50% refund if I can keep it and use it as a DVD/Netflix player--So I don't have a ton of money invested in the thing.

I've tried elevating to increase airflow, but I found the bottom processors were still very hot. I found the only way to get a Bluray to play to the end is to place the player on a bag of ice.

Seeing how I have less than $100 in the thing, but goal is to hack together a fix to get it working.

I did try opening up the unit and placing a homemade heat sink made out of aluminum foil on the processor which helped somewhat.
post #5812 of 7069
I too have begun to have overheating issues. I have had the 2550 since last November, but it has gotten very little use. Really only use it for Blu-Ray movies.

If the unit hasn't been used and is cool, I can get about an hour of play time before it starts freezing. If I have already watched a Blu-Ray and only let it sit for a few minutes to an hour, it will start freezing within 15 minutes.

Have a call into Samsung. Had to email them a copy of my receipt as it is so close to a year from my purchase date. We will see what happens. I think I may abandon this unit and switch to the Oppo.
post #5813 of 7069
I own 3 BD-P2550's and have had zero overheating issues. My only issue is with Samsung as I want them to update this player to include You Tube and Blockbuster streaming.
post #5814 of 7069
Quote:
Originally Posted by mosh00 View Post

I too have begun to have overheating issues. I have had the 2550 since last November, but it has gotten very little use. Really only use it for Blu-Ray movies.

If the unit hasn’t been used and is cool, I can get about an hour of play time before it starts freezing. If I have already watched a Blu-Ray and only let it sit for a few minutes to an hour, it will start freezing within 15 minutes.

Have a call into Samsung. Had to email them a copy of my receipt as it is so close to a year from my purchase date. We will see what happens. I think I may abandon this unit and switch to the Oppo.

Your fix is actually pretty easy. It sounds like the laser in the BD Rom is failing. You can pick up a used (pulled) OEM BD Rom drive for the 2550 on ebay for less than $20 delivered.

I posted this a while back that addresses a possible cause for thermal issues:

http://www.avsforum.com/avs-vb/showt...5#post16365315

If you plan on moving on to the oppo let me know if you are interested in selling your 2550.
post #5815 of 7069
nextoo,

Thanks for the info. I will keep you posted on what happens.
post #5816 of 7069
Quote:
Originally Posted by mosh00 View Post

I too have begun to have overheating issues. I have had the 2550 since last November, but it has gotten very little use. Really only use it for Blu-Ray movies.

If the unit hasn't been used and is cool, I can get about an hour of play time before it starts freezing. If I have already watched a Blu-Ray and only let it sit for a few minutes to an hour, it will start freezing within 15 minutes.

Have a call into Samsung. Had to email them a copy of my receipt as it is so close to a year from my purchase date. We will see what happens. I think I may abandon this unit and switch to the Oppo.

I recently broke down and sent my 2550 to Samsung for repair. The labor charge is $85.60. Parts should be covered by the warranty (let's hope). Samsung paid for the shipping both ways (a small benefit). I sent the following explanation with the unit:

Description of Problem

I purchased the unit on October 31, 2008. It worked fine until July 2009. I had it in a cabinet that was open in the front (no doors) and open in the back. I have kept it up-to-date with the latest firmware.

The problem is that after between 15 and 45 minutes of playback, the picture will start to freeze intermittently until it finally freezes completely. To continue playback, I used various combinations of the following:

Stop and start the disc
Turn the unit off and on
Unplug the unit for 30 seconds
Reset the unit by holding in the FF button

In reading the AVS Forum for the unit, I learned that the problem was potentially heat related. To attempt to solve the heat problem, I made the changes listed below.

Elevated the unit from the shelf by ½ inch.
Pulled the unit out of the cabinet and place it on top of the cabinet.
Elevated the unit ½ inch on top of the cabinet.
Elevated the unit 1 inch on top of the cabinet.
Placed a laptop chill mat under the unit.
Placed a ½ inch space between the chill mat and the unit.

In each situation, the unit would play 1 to 3 Blu-ray discs over a week or two until the problem would appear again. When the problem appeared, the only way to complete watching a movie was to place a house fan in front of the unit. Once the house fan was on, the movie played through to the end. Because of this, I don't believe the problem was related to any firmware/disc incompatibility issues.

The problem is getting worse, so I wanted to get it repaired before my warranty expired.

Thanks


The repair center received the unit yesterday. I will post again if anything interesting happens.
post #5817 of 7069
Quote:
Originally Posted by Lotharr View Post

Anyone having Audio trouble with Ice Age Dawn of the Dinosaurs. For me the sound gets garbled on chapter 13. This is with the Dolby Digital track.

Yes, are you using PCM output? I think the BD-P2500 must be flagging this disc's 7.1 DTS-MA differently from other 7.1 DTS-MA discs that I own. This is the first 7.1 disc that has given me this problem. My preprocessor is the Anthem D2; I send PCM from the Samsung. I believe this to be a Samsung issue, as I said, other 7.1 discs work fine for me.

Bart
post #5818 of 7069
Factory refurbs of the BDP2500 were reduced to $149.99 today at BestBuy.com.

I see people having problems with this unit around here, but is the only thing I have found for under $200 that has my two requirements; multichannel analog outputs/on board audio codec processing, and Netflix streaming.

BB has a holiday return policy where anything bought after Nov 1 can be returned up until Jan 31 (if I read it correctly), so I pulled the trigger.
post #5819 of 7069
I bought my BD-2550 for roughly $200 and added a 3y extended warranty for about $30. I really like the Pandora streaming on top of Netflix.
post #5820 of 7069
You can buy a refurbished Samsung BD-P2550 for $182.59 from Eoutlet Canada. You will have to install the US Firmware on the player but that is easy to do. I have bought two players from them and they are a good company. Here is a link to their site:

http://www.eoutletcanada.com/p-374-s...furbished.aspx
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