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Hello, I saw an old thread "Westinghouse SK-32H240S Firmware Update ERROR!!! >( LCD Flat Panel Displays." that appears to have addressed my question, but the link is to a new thread. I applied the firmware update and now when I plug the TV in it freezes at the W. The remote doesn't respond nor do the buttons on the TV. Any way to reset this? I ask customer support if they can help me and they ask if I have a receipt. I got it as a door prize so I don't have the receipt and as I understand it was donated... how the heck can I have a receipt?