Here's an update about my dealings with Samsung and getting my 950 fixed. I had to call them 2 more times since my last post. The first time they played stupid again and I got nowhere. The second time I called I had absolutely no problems. They had all the info about my extended warranty and immediately set me for a service call. Seriously, does anyone know why I had to jump through hoops to get a top of the line TV fixed? The only thing it shows me is Sammy's customer service is incompetent.
The tech came and said it was either a "T" board or the panel and he ordered both. Another weeks wait for the parts. He installed a new board and thankfully that was the problem. I say thankfully because Samsung does not have any more new panels for these TV's. If you need a new panel they will give you a refurb! How does that sound to you?
How can you tell how much usage a 55 inch refurb has?
There is a $700 mail in rebate in case the panel has to be replaced, but I'm not sure if that's for all owners or just people with Samsung extended warranties. Refer to a Samsung OOW panel rebate offer on the website for info on this.
He left a copy of the service ticket and there are a number of problem areas with these units that a tech has to look out for.
1. Auto shutdown of the 2008 units. I believe this concerns the cap settlement that was recently discussed. That's what the tech told me.
2. Intermittent LCD problems
3. Problems with the LED backlights
4. Distorted video and random pixelation
At least my TV got fixed- finally. Funny thing is, I've been so busy lately I haven't had much time for critical viewing. Getting it fixed has forced me to sit down and actually watch the 950 again. I'd forgotten how gorgeous the picture is on this TV. It's jaw dropping at times.
Too bad Samsung is such a lousy company to deal with.