Originally Posted by kyler13
A fully working product is defined by the manufacturer's policy on dead pixels. Some disclaim to allow a certain number as a result of the technology limitations. Typically there's some minimum number of pixels (and it's greater than 1) that constitutes a defective unit and then it's replaced under warranty. That's if the dead pixels show up, say, 6 months down the road. Some retailers will gladly exchange the set if you get something on delivery that obviously exceeds the manufacturer's policy. But don't think that 2 dead pixels is going to get you anywhere, including with your credit card. They're still in the business of making money and will investigate the claim thoroughly. It will come back to you if the manufacturer and the retailer are in the "right", meaning you will be stuck with it. You certainly can try this, but in my experience, it's not going to net you the results you expect. Your best bet is to pick someone with a no questions asked return policy.
I would always pay for delivery, and insist before signing for the product to at least turn it on, and LOOK, if a problem then refuse.
BBY is a good return policy, and also has a few delivery options, and with the premium they will plug it in, turn it on etc so for about $130-150 you have safe passage to your TV Stand, and the ability to return and not pay more and more delivery fee's if it's not right.
I can't see the risk in cramming a TV (size within reason, but costing whatever) into the back of a crampt car, truck, or transporting it yourself to your house where there is a panel involved to risk someone rear ending you, hitting a bad pothole or jacking up your new TV and having an insurance claim to deal with...