Originally Posted by DrJazz
You are lucky - at least they sent you a replacement unit for your out-of-warranty projector. My HC6100 also developed a banding issue across the top after it was about 4 months out of warranty (and only 6 months old, since it was a replacement for another issue I had with my original 6100). Espon Customer Service told me I had to take it to a service center and pay for the repairs myself. The estimate to fix it was an insane $2100 (to replace the "optical engine"), so I bought a new 8700UB instead (it was the same price).
I'm going after Epson for this. Same issue, green banding at the top, red at the bottom. There's only 1366 hours on the pj, I'm the original owner and had the unit for 30 months (6 months out of the warranty. Epson is reviewing my case right now. Here's what I sent them:
Model: PowerLite Home Cinema 6100
Original owner, only 30 months of troublefree operation in a dedicated room, T stable at 20C / 68F, filter cleaned regularly, well ventilated (hanging from the ceiling).Excerpt from the The Canadian Consumer Protection Act
The sections of the Consumer Protection Act below pertain to the delivery time frame, conformity of goods or services and their warranty.
Purposes of goods
37. Goods forming the object of a contract must be fit for the purposes for which goods of that kind are ordinarily used.
Goods must be durable
38. Goods forming the object of a contract must be durable in normal use for a reasonable length time
, having regard to their price, the terms of
the contract and the conditions of their use.
As acknoledge by xxx on the phone, I was not able to enjoy (in normal use) the Epson Projector for a reasonable lenght of time. Therefore, I request that Epson replaces or performs the appropriate repair on my unit, free of charge.