Originally Posted by Sailn
To the OP, if you spent so much time researching remotes, then it should have been quite clear what the URC policy was regarding software for the 980.
First of all, if he can't get the software, then he (anyone) should not even be able to purchase the remote themselves through an authorized dealer. IMO it should not be up to him to research this to discover that. Let me give an example. Many companies require some type of certification training to purchase their products (I'm talking as a dealer). So if I want to but a digital PBX telephone system from Panasonic and resell it, I have to have a dealer certification # to purchase it. So it's impossible for me to discover after the fact that I will not be able to gain access to tech support without it. Similarly, authorized dealers should not be selling these in the first place if the purchaser cannot get the software. Unauthorized dealers are another issue, there's never much a manufacturer can do to stop them.
Regardless, it does not seem quite clear to me even as an integrator what their policy is. Here is the main page on the "pro" remotes:http://www.universalremote.com/pro/
First they say this:
All of the devices we advertise here in the Professional section of this website are designed to be programmed and installed by experienced custom installation professionals.
But then they say this:
Consumers and End-Users Seeking Software
Please contact your place of purchase to obtain programming support, software and manuals. If your dealer is unable to help you, you may download the appropriate programming software here.Note: that you will be required to register your serial number and place of purchase.
To me, that is "quite clear" that they are telling consumers they will be able to obtain the software. IF they in fact cannot, the website is horribly misleading.