Originally Posted by pterpm
one of my electronic store are going out of business ( american tv) and they sell mx 880 up to 70% off but when i ask for software and they refuse to give it out and he said they no longer support or have a installer come out and do the install , can anyone tell me if i go to local dealer different than american tv will they give me the software? i doubt that ,
the problem i have now are spend over hundreds of dollar but what i have now just a pice of junk or just a brick
can anyone help me with this problem please
It really depends on the policy of that individual dealer. I am a URC direct dealer and my policy is clear: Remote controllers that are purchased through me are subject to the inclusion of software as long as the end user signs a confidentiality agreement stating he/she is not allow to disseminate the software to a third party. If a person is purchasing programming it is a case by case basis depending on the situation and the person's intentions. Last, I offer lifetime optional contracts that allow for free programming changes for the lifetime of the remote in the event new eqipment is introduced and old equipment is phased out. This gives the end user a sense of comfort that they can make changes to the system with incurring future costs or need to get some other revampled version of the software.
Every dealer is different, this is just the policy I try to follow. URC makes no exact policy and leaves it in our hands since we are selling and protecting the product line. I will most likely incorporate the new policy in the new product line unless told differently.
ALWAYS ask your dealer or person you are purchasing from what their policy is and make sure you are protected by purchasing through authorized means. Even a 75% discount on a $500 remote means you purchased a $150 brick.