Posted 06-25-11
Quote:
Originally Posted by
Just4Kicks 
I finally had enough of the 876 HDMI issues (now I'm down to two inconsistently functioning inputs and one output.) Just when I was about to ship the unit to the Denver service center, a local shop appeared on Onkyo's website. I dropped it off this week which saved me about $80 in shipping. The service guy said probably 2 weeks to ship it back to me free of charge. He also said that HDMI issues account for 80% of the reasons people bring their AVRs to his shop--regardless of manufacturer. Apparently, this is an equal opportunity problem. I'll post again when I get the 876 back.
Posted 07-18-11
Quote:
Originally Posted by
Just4Kicks 
l called the shop on Friday for status and they said they just finished replacing the HDMI board and would be shipping it soon. To my surprise it arrived the next day!
However...
After 5 hours of TV, I switched to my ps3 to watch a movie. An hour later, I switched back to the TV and (insert expletive) I saw the same problem again!!!
I was so mad. First thing Monday morning, I called the shop. After some hesitation, they finally agreed to pay to have it shipped back to them--I was not about to do the 3 hour round trip drop off again.
I asked what they will do this time. He said replace the HDMI board again. So now I have to wait another 3 weeks.
This is the last straw. If it isn't fixed this time, I'm calling Onkyo and demanding the newest model replacement to the 876, the 3009, right?, or a full refund.
I'll report back when I get it back again.
(Attached is what I see on the screen.)
Got the 876 back 3 weeks ago and so far no problems.
During the downtime, I purchased a Coolerguys fan (
http://www.coolerguys.com/comcool.html) that I put on the back left corner of the AVR where it get's the hottest. Now the 876 runs a lot cooler--especially over the HDMI board.
What's strange is that before the shop sent the unit back to me the second time, the guy calls me and says, "I have good news and bad news." The good news is that they were sending the unit back to me. The "bad news" was that the first replacement HDMI board they installed was not defective, according to them. But he said they would put the 2nd replacement HDMI board in anyway. (I'm thinking why would you do that if the first one was "fine"?) Either way, I'm glad they did because I'm no longer experiencing any of the problems I had before.