or Connect
AVS › AVS Forum › Display Devices › LCD Flat Panel Displays › Official Sony XBR8 Series Owner's Thread
New Posts  All Forums:Forum Nav:

Official Sony XBR8 Series Owner's Thread - Page 168

post #5011 of 5435
A few days ago i started up my TV,to my surprise i saw up to 50 vertical lines,then i

remembered that i was playing around with cables at the backside of my TV the day

before the vertical lines appeared,i checked the HDMi cable,after that the problem was gone.

I never had DRC problems,DRC is not that important ,you can do without it.

Check your cables,if its still there you have a problem,contact Sony.
post #5012 of 5435
Thanks for the tip, After checking the HDMI cable, the issue no longer appears, I did that before and still had the same issue.. Today it works, weird. I think I am still going to keep my apt with SONY.. I don't trust it.. not yet anyway. I know I don't need DRC, but it does produce a sharper picture on the crappy COX signal. I am starting to wonder if my Paradigm SUB 25 is ratteling the connection a little bit..

about 5 hours later
GRRR.. lines are back.....
post #5013 of 5435
Quote:
Originally Posted by Rustito View Post

So I find out that the thin line partly across my XBR8 screen means I need a new panel. A downer but it should be OK after fixed. My Warranty covers but Sony has to approve since I got the TV so cheap online (got if after model was discontinued so great deal). They better not use this as a reason not to cover this but they have a rule that they have to approve the deal I got. What is crazy is that out of pocket cost for new panel is more than I paid for the TV!!

So now my question is about getting an extended warranty. I have two XBR8s (since price was so good) and these problems do happen to LCD's (shouldn't happen but is one of the things that can go wrong with LCDs) and in a year I'll be out of warranty. So has anyone gotten an extended warranty 8 mos. or so after buying and is this even possible?? And if so, any recommendations where to get a good deal from a reliable company - or is Sony the best way to go for an extended warranty (if I can get one this late). I have not contacted them about this yet but interested in what others have done for the XBR8s. Or is it too late to even get one?

Thanks


I have those same horizontal lines in the same spots as your tv does. Repair guy came out today and confirmed I need a new panel. He said it will take about a week so hopefully will go smooth.
post #5014 of 5435
My ps3 colors are not smooth, The gradient lines not blended together take a look when I choose the netflix icons on the XMB, you can clearly see the gradient lines visible!!!
LL
post #5015 of 5435
Snake - How long have you had your TV before the horizontal lines appeared? I got a call from Sony saying they approved replacing my panel (no one ever came out to take a look - they diagnosed from my description). Now I am waiting for the panel to come in and then they will come out and install. Let us know how your new panel installation goes.
post #5016 of 5435
Is anyone here familiar with PAL conversion? Many N.A. 60hz based televisions (NTSC) will display a 50hz signal (PAL) using HDMI. This allows use of a multisystem (PAL/NTSC) region-free DVD player. (If the TV will not display 50hz then an additional converter is necessary).

Has anyone tried playing a PAL DVD on the XBR8 using a multisystem region-free player without the need for a converter?

Thanks
post #5017 of 5435
Quote:
Originally Posted by geister View Post

Is anyone here familiar with PAL conversion? Many N.A. 60hz based televisions (NTSC) will display a 50hz signal (PAL) using HDMI. This allows use of a multisystem (PAL/NTSC) region-free DVD player. (If the TV will not display 50hz then an additional converter is necessary).

Has anyone tried playing a PAL DVD on the XBR8 using a multisystem region-free player without the need for a converter?

Thanks

I did and XBR8 does not accept any 50Hz video. All you get is blank screen. Get an OPPO Blu-ray player that converts perfectly. That is what I have.
post #5018 of 5435
Quote:
Originally Posted by Rustito View Post

Snake - How long have you had your TV before the horizontal lines appeared? I got a call from Sony saying they approved replacing my panel (no one ever came out to take a look - they diagnosed from my description). Now I am waiting for the panel to come in and then they will come out and install. Let us know how your new panel installation goes.

I have had the tv for about a year. I am being told the panel is on back order with no eta for arrival. The problem is getting worse and now have about 10 lines that look like bar codes going across the top.
post #5019 of 5435
I've got the option of returning my 46XBR8 and picking up a 55XBR8 for little more (£200).

Do you think I should?
post #5020 of 5435
After owning 55XBR8 for 13months, knock on boots.. its been working great. I hope these tv sets last longer than just 3yrs on average :/
post #5021 of 5435
Quote:
Originally Posted by moogoat View Post

I've got the option of returning my 46XBR8 and picking up a 55XBR8 for little more (£200).

Do you think I should?

The 55 is THE XBR8,the 46 is the little brother.

The 55 has slightly better PQ,if you like the size go for it.


46 vs. 55 X4500/XBR8

http://www.avsforum.com/avs-vb/showp...postcount=4812

http://www.avsforum.com/avs-vb/showp...postcount=4816
post #5022 of 5435
Quote:
Originally Posted by 8mile13 View Post

The 55 is THE XBR8,the 46 is the little brother.

The 55 has slightly better PQ,if you like the size go for it.


46 vs. 55 X4500/XBR8

http://www.avsforum.com/avs-vb/showp...postcount=4812

http://www.avsforum.com/avs-vb/showp...postcount=4816

If I'd go for it it'd be purely due to size. I seriously doubt +700 contrast on these sets makes any real life difference whatsoever, short of placebo anyway.

Edit: It appears the seller's return policy is a bit fishy. They claim that if the user has "used" (i.e. switched on) the TV, he would not be allowed to return it for a refund. This means if I got the set and wanted to check if it's a refurbished model (as these are very rare nowadays) in the service menu, and it was, I'd be instantly stuck with it.

Big No-No. I rather wait for my 46XBR8 to die and get it replaced by Sony with an HX909
post #5023 of 5435
Quote:
Originally Posted by corrado85 View Post

After owning 55XBR8 for 13months, knock on boots.. its been working great. I hope these tv sets last longer than just 3yrs on average :/

2 years in a month for me...I hope the set life is at least in the 5 year range, more would be even better.
post #5024 of 5435
Tech came out and confirmed the problem, I now have a new PCB, FBU board ready to install. Tech will come out tomorrow to install, this board has all the HDMI ports ect on it. The part number is A1564793a and runs about $451, covered under warranty. lets home this corrects the problem with the line doublers.
post #5025 of 5435
Good luck! Let us know how it turns out.
post #5026 of 5435
Board has been replaced and all verticle lines are now gone.
The warranty repair ran 855.86 which will be billed to Sony.

Here is a picture of the board
post #5027 of 5435
I got some more info on the 55" I was offered. It's Sony "Grade A" which means it was checked by Sony for faults and graded to have "at least 50 hours and no more than 200 hours operational time" and be fully intact. It shouldn't have any cosmetic blemishes or otherwise.

My worry is that this was bought by someone who tested it and found some excessive clouding or flashlighting and thus returned it. I don't want that.

What do you think? Is it worth the risk? Price is roughly £300 more than what I paid for my 46" (new).
post #5028 of 5435
Quote:
Originally Posted by moogoat View Post

I got some more info on the 55" I was offered. It's Sony "Grade A" which means it was checked by Sony for faults and graded to have "at least 50 hours and no more than 200 hours operational time" and be fully intact. It shouldn't have any cosmetic blemishes or otherwise.

My worry is that this was bought by someone who tested it and found some excessive clouding or flashlighting and thus returned it. I don't want that.

What do you think? Is it worth the risk? Price is roughly £300 more than what I paid for my 46" (new).

I hope you do know your 46inch and its shortcommings.

In a dark room - aspect ratio 14:9 - dark material or end credits movie - one meter distance,walk from the left to the right and from the right to the left while doing this pay attention to the corners and the whole screen,Local Dimming should be activated (Standard).
And watch some TVstuff in the dark.

Folks who do not know Local Dimming tech will take a look at the screen with LD OFF and return it,keep in mind that a lot of people do not know how LD works or what it is.
post #5029 of 5435
So what are you saying? lol

I'm aware of the strengths and weaknesses of XBR8, obviously. Honestly asking price is £1600 and I think that's quite a chunk of change for a TV that I can't verify the condition of. The retailer lists that if I use it (= switch it on), even just to check the condition and operational hours, I would void my right to return it. Also, I'd have to pay for any delivery charges if I wanted to return it in the first place.

Tough choice? What would you do?
post #5030 of 5435
I bought mine as a demo unit and still had the 18 month warranty, how can you go wrong, it's probably still one of the best LCDs out there unless you want 3d.
-Aaron
post #5031 of 5435
Quote:
Originally Posted by moogoat View Post

So what are you saying? lol

I'm aware of the strengths and weaknesses of XBR8, obviously. Honestly asking price is £1600 and I think that's quite a chunk of change for a TV that I can't verify the condition of. The retailer lists that if I use it (= switch it on), even just to check the condition and operational hours, I would void my right to return it. Also, I'd have to pay for any delivery charges if I wanted to return it in the first place.

Tough choice? What would you do?

What i meant was is:If you know how your 46inch looks in the dark and if you know what weaknesses are acceptable you will have no problem determing if the TV is ok.

I live in Holland,when i buy a TV and there is something wrong with it i must bring it back myself,standard policy in Holland.

There is always a risk involved,if your not happy with a used TV then buy a new one (xbr HX903?) instead.


If ''Grade A'' can be trusted then the TV is in good condition.
post #5032 of 5435
Quote:
Originally Posted by arzoumanian View Post

I bought mine as a demo unit and still had the 18 month warranty, how can you go wrong, it's probably still one of the best LCDs out there unless you want 3d.
-Aaron

it's probably still one of the best LCd's out there unless you want 3D.
post #5033 of 5435
Quote:
Originally Posted by 8mile13 View Post
What i meant was is:If you know how your 46inch looks in the dark and if you know what weaknesses are acceptable you will have no problem determing if the TV is ok.

I live in Holland,when i buy a TV and there is something wrong with it i must bring it back myself,standard policy in Holland.

There is always a risk involved,if your not happy with a used TV then buy a new one (xbr HX903?) instead.


If ''Grade A'' can be trusted then the TV is in good condition.
Ok. I will think about it. Cheers
post #5034 of 5435
See if you can beat them down a little on price. I have the 55X450A version of this set built in Japan. It is really amazing. The 3D sets do not do 2D as well IMHO & edge lighting does not crack it the way dynamic RGB backlighting does.
post #5035 of 5435
Was the black level (with real content) of the 46XBR8 ever measured? We know the 55XBR8 according to CNET manages 0.001 candela. Or was that just an entirely black screen that they used? I wonder just how much the fewer Zones on the 46" make it inferior. Anyone share his thoughts?
post #5036 of 5435
I posted this over in the LCD Flat Panel thread and will repeat here.

I just had my second 55" XBR8 develop the thin black horizontal line issue that a few have reported here.


My first XBR8 had a hot pixel within a day of getting it which resulted in a quick replacement to my current set. Not something I expected from a +$6000 TV.

23mths of trouble free viewing later, and 5mths outside of Sonys 18mth Warranty my replacement set now needs a new panel according to the tech, and all posts on here that I've been able to find.

Fortunately I bought the ServiceNet 3yr Extended Warranty so we shall see how it works out, and whether I'll have any out of pocket costs.

I will post updates as I couldn't readily find updates from those already experienced in this issue in the this thread.
post #5037 of 5435
Quote:
Originally Posted by arzoumanian View Post
Board has been replaced and all verticle lines are now gone.
The warranty repair ran 855.86 which will be billed to Sony.

Here is a picture of the board
Today I was told the board was still on back order from Japan with no ETA for arrival. She said at this point Sony said there may be a possibility of replacing the tv under warranty.
post #5038 of 5435
Where can I still buy this tv set? I live in Connecticut in the USA
post #5039 of 5435
Just got off the phone with Sony about the problem with my XBR8. They told me I had two choices. First would be to continue to wait until the board that is on backorder becomes available and Sony would give me an additional 1 year warranty. My second option would be to replace the tv with the same model (not available) or a comparable 2010 model.

This is where the conversation turned bad. I asked if there is any ETA on the part and he told me Sony does not know and he cannot give me any estimate. So I asked about a replacement. He kept saying over and over that they would replace with an equal 2010 model but when I asked him which one he wouldn't say. I finally got transferred to someone else knowing the XBR 909 is the direct replacement for the XBR8. I specifically requested to know if this would be the model I would be getting, to which she responded that Sony wouldn't replace my tv with the 909 because my tv is a LCD and this one is an LED. You can imagine how well that went over. Finally she agreed that she made a mistake but still would not comment on what I would be getting. I am now
waiting for a phone call from someone else at Sony to tell me what tv they will give me. I can
tell I am going to have to fight with Sony for the proper replacement. I paid good money for the
XBR8 for the local dimming LED and I will not accept a edge lite led as a replacement. I love my
XBR8 but not knowing when or if ever Sony will have this part is very frustrating.
post #5040 of 5435
Quote:
Originally Posted by snake1212 View Post

This is where the conversation turned bad. I asked if there is any ETA on the part and he told me Sony does not know and he cannot give me any estimate. So I asked about a replacement. He kept saying over and over that they would replace with an equal 2010 model but when I asked him which one he wouldn't say. I finally got transferred to someone else knowing the XBR 909 is the direct replacement for the XBR8. I specifically requested to know if this would be the model I would be getting, to which she responded that Sony wouldn't replace my tv with the 909 because my tv is a LCD and this one is an LED. You can imagine how well that went over. Finally she agreed that she made a mistake but still would not comment on what I would be getting. I am now
waiting for a phone call from someone else at Sony to tell me what tv they will give me. I can
tell I am going to have to fight with Sony for the proper replacement. I paid good money for the
XBR8 for the local dimming LED and I will not accept a edge lite led as a replacement. I love my
XBR8 but not knowing when or if ever Sony will have this part is very frustrating.

I can't eat as much as I could vomit if I read posts like yours!
This is not only frustrating - their behaviour is downright shameful!

Apparently, not many of these sets get defective but if they do - oh boy! - the owner is in for a treat!

It won't comfort you much but it's the exact same situation where I live (Germany):
While all German owners enjoy a five year warranty from Sony (at least those that bought from a German vendor) they may hear that they won't get service for it as Sony has no spare parts (I read this several times now).
Instead Sony will offer them an EX7-class set and claim that it is a comparable model (even if there are verdicts now that the purchase price is the criterion, not the current market value...).

My theory is that Sony has the spare parts but doesn't want to pay for them (internal costs) and the service technician (often external costs - thanks to outsourcing like crazy). Therefore they try two scare tactics:
a) You have a warranty: "We don't have the parts - you either take this (cheap) model here or you have to wait!" (Answer: "Oh noes! Can't wait for my TVeee!")!
b) If you have no warranty: The spare parts and the repair costs are so pricy that your set immediately becomes a total loss. "Shelling out another $2,000 for a panel exchange! No way - for that I get a shiny new Samsonic!"

You know, I always bought extended warranty periods with Sony products as I know their drill since the nineties (bad VCR - they had to pay their ridiculously inflated prices).
However, with the XBR8 (or my X4500) they found a way to screw you twice: First selling you a pricy extended warranty period and later exclaiming that they can't repair the set because they have no spare parts and offering you a much cheaper set, that costs them less money than the repair.
Of course such a sub-$1000 set may break, too, sending you into a downward spiral if offered another set - or to another manufacturer, which they apparently don't care about.

While I don't expect companies to actually care about the customer like, say, in the fifties or sixties, it's more than astonishing how you get "processed" by a low-wage call-center operator thanks to the instructions they get from their spineless superiors.

My advice: Keep pestering them!
Write them letters (not just phone them - they record every call and wait on you making a mistake!) and insist on them either repairing the set or demand a HX9-class set in exchange (I doubt that they will do that, but perhaps they develop the incentive to repair your XBR8...).
They fully well know why they try to give you a EX7 but you have to make sure they understand that you are no "OAD"-customer ("old and dumb" - a category invented by insurance companies for customers they can sell anything to).
You may have to argue why you plunked down your cash for the XBR8 in the first place - which shouldn't be a problem, I guess.
You may also have to increase the pressure at a later level by threatening them to make everything public or involving a lawyer.

Personally, I'm so disgusted with their service tactics and their respect for buyers of such high-price-items that I won't be looking for any high-end Sony in the future.
A throw-away product like a Playstation is one thing but a high-end TV costing more than $3,000 is another.

All the best, good luck and keep us posted.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: LCD Flat Panel Displays
AVS › AVS Forum › Display Devices › LCD Flat Panel Displays › Official Sony XBR8 Series Owner's Thread