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Official Sony XBR8 Series Owner's Thread - Page 181

post #5401 of 5433
Quote:
Originally Posted by kkapoor View Post

I purchased a KDL-46XBR8 in 2008 and the TV has been rock solid until a about a month ago when I started to notice 'short horizontal lines' (about 5 inches in length) on the screen. At first there were only a two lines evenly spaced at the top of the screen. However, now I count 8 short horizontal lines on different rows. I've noticed that they show up in pairs on the x axis (horizontal axis) of the screen, evenly spaced. I've tried to switch around both my dvr box and my Apple TV to different HDMI ports to no effect. Changing any of the picture settings also does not have an effect. Does anyone know what the diagnosis is and if this problem is fixable or not. Thanks.
This best describes the problem I just started seeing on my 46XBR8 purchased in Feb. 2010. The two lines on my set are harder to see when darker content is being shown on screen and stand out a bit on lighter scenes like blue sky, etc.

I purchased an extended warranty that expires later this year from Sony's website. I called the number on the contract and service techs are coming soon, we'll see what happens next.

Any of you that recently posted problems have any techs come in and take a look yet? Anyone have repairs done? Or gotten replacement TVs? Or any other progress?
post #5402 of 5433
Quote:
Originally Posted by redsandvb View Post

This best describes the problem I just started seeing on my 46XBR8 purchased in Feb. 2010. The two lines on my set are harder to see when darker content is being shown on screen and stand out a bit on lighter scenes like blue sky, etc.

I purchased an extended warranty that expires later this year from Sony's website. I called the number on the contract and service techs are coming soon, we'll see what happens next.

Any of you that recently posted problems have any techs come in and take a look yet? Anyone have repairs done? Or gotten replacement TVs? Or any other progress?

If you've got 2 lines, more will follow. That's the experience I had. I would really appreciate you posting what the techs say since I have been out of warranty for a long time and want to know if I should spend money to have this fixed or if it's a write off. By the way, I started with 2 lines and now have 12. frown.gif
post #5403 of 5433
Quote:
Originally Posted by kkapoor View Post

If you've got 2 lines, more will follow. That's the experience I had. I would really appreciate you posting what the techs say since I have been out of warranty for a long time and want to know if I should spend money to have this fixed or if it's a write off. By the way, I started with 2 lines and now have 12. frown.gif
I will follow up.

Also, before I called the number on the contract I called Sony at the number on their support website, 1-888-222-SONY (7669). They asked me to describe the problem, my purchase date, etc. The service rep then said they could offer me %15 off a new tv or refer me to an authorized service center. That was before I told them I had an extended warranty. After, they asked me for the contract# and gave me the number to call.
So, being out of warranty, maybe that 15% off interests you...?
post #5404 of 5433
Quote:
Originally Posted by redsandvb View Post

I will follow up.

Also, before I called the number on the contract I called Sony at the number on their support website, 1-888-222-SONY (7669). They asked me to describe the problem, my purchase date, etc. The service rep then said they could offer me %15 off a new tv or refer me to an authorized service center. That was before I told them I had an extended warranty. After, they asked me for the contract# and gave me the number to call.
So, being out of warranty, maybe that 15% off interests you...?

Unfortunately, I can't splurge on a new set at the moment even with the 15%. Was that a US based offer? Most likely they won't match that offer in Canada. Regardless, I would be interested in the diagnosis of the problem. Thanks.
post #5405 of 5433
Sorry...Yeah, I guess it was. I called the number from here, http://esupport.sony.com/US/p/index.pl
post #5406 of 5433
Quote:
Originally Posted by kkapoor View Post

I would really appreciate you posting what the techs say since I have been out of warranty for a long time and want to know if I should spend money to have this fixed or if it's a write off. By the way, I started with 2 lines and now have 12. frown.gif
So the tech thinks it probably a bad panel. The insurance company that owns the warranty told them to check some other things, so they took my tv away to the shop (which I wasn't expecting just yet).

Other posts in this thread say panels aren't available any more or are too expensive. Makes sense, this TV is pretty old by now.

I'll update when I hear more...
post #5407 of 5433
Quote:
Originally Posted by redsandvb View Post

So the tech thinks it probably a bad panel. The insurance company that owns the warranty told them to check some other things, so they took my tv away to the shop (which I wasn't expecting just yet).

Other posts in this thread say panels aren't available any more or are too expensive. Makes sense, this TV is pretty old by now.

I'll update when I hear more...

Thanks for the update. Good thing you are covered under warranty.
post #5408 of 5433
Quote:
Originally Posted by kkapoor View Post

Thanks for the update. Good thing you are covered under warranty.
Second update:

So warranty guys called the other day and said it would not be 'cost effective' to repair the TV and I should expect another call from someone offering an alternative...in other words a replacement or $, I guess.
I wonder what kind of replacement is going to be offered. There currently aren't any back-lit local dimming sets, just edge-lit versions. Not even the current 4K XBRs are backlit. Also, none of their sets in the 46" area is close to the XBR8. Hopefully I'm reimbursed my purchase price...

I did not hear from the tech guys though, so I can't say for certain if it was the panel. He sounded pretty sure it was though, when he was here.
post #5409 of 5433
Quote:
Originally Posted by redsandvb View Post

Second update:

So warranty guys called the other day and said it would not be 'cost effective' to repair the TV and I should expect another call from someone offering an alternative...in other words a replacement or $, I guess.
I wonder what kind of replacement is going to be offered. There currently aren't any back-lit local dimming sets, just edge-lit versions. Not even the current 4K XBRs are backlit. Also, none of their sets in the 46" area is close to the XBR8. Hopefully I'm reimbursed my purchase price...

I did not hear from the tech guys though, so I can't say for certain if it was the panel. He sounded pretty sure it was though, when he was here.

Sorry to hear that. Once the diagnosis is 'panel failure' its usually not cost effective to repair the unit. I wouldn't shy away from the XBR4K sets just because they are edge-lit. The technology has evolved considerably since the XBR8 came out with deeper blacks, more accurate colour and less blooming. However, if they offer you a decent amount of cash I would take the cash and look towards one of the excellent Panasonic Plasmas which are consistently rated the top TV's as far as PQ is concerned. I would note that come this spring Panasonic will no longer be offering Plasmas going forward. Good luck and thanks for the update.
post #5410 of 5433
the 2014 4K XBR X950B is a FALD
http://reviews.cnet.com/flat-panel-tvs/sony-xbr-65x950b/4505-6482_7-35833834.html
post #5411 of 5433
Quote:
Originally Posted by redsandvb View Post

Second update:

So warranty guys called the other day and said it would not be 'cost effective' to repair the TV and I should expect another call from someone offering an alternative...in other words a replacement or $, I guess.
I wonder what kind of replacement is going to be offered. There currently aren't any back-lit local dimming sets, just edge-lit versions. Not even the current 4K XBRs are backlit. Also, none of their sets in the 46" area is close to the XBR8. Hopefully I'm reimbursed my purchase price...

I did not hear from the tech guys though, so I can't say for certain if it was the panel. He sounded pretty sure it was though, when he was here.

Let us know what happens with the warranty guys and what you decided in the end.
post #5412 of 5433
Browsing through craigslist for a used xbr4, i came across an ad for a 55" fro what it appears to be an XBR8. He wanted $1350 for it. Im waiting for confirmation of the picture of the tv. Good Price 6 years later? Thoughts?
post #5413 of 5433
Quote:
Originally Posted by kkapoor View Post

Let us know what happens with the warranty guys and what you decided in the end.
Well, still waiting on them. They called to ask for a copy of my receipt, that was more than a week ago.
Quote:
Originally Posted by Crown7 View Post

Browsing through craigslist for a used xbr4, i came across an ad for a 55" fro what it appears to be an XBR8. He wanted $1350 for it. Im waiting for confirmation of the picture of the tv. Good Price 6 years later? Thoughts?
If you're willing to risk the set going bad as others have described in this thread, I guess it's ok.
post #5414 of 5433
Quote:
Originally Posted by redsandvb View Post

Well, still waiting on them. They called to ask for a copy of my receipt, that was more than a week ago.
If you're willing to risk the set going bad as others have described in this thread, I guess it's ok.

Funny you mention that.....i am a Sony veteran of the
Most faulty panel in history...the xbr4. I went through 3 panels before PC Richards just decided it wasn't worth it and they gave me my money back. Ended up copping a Xbr 909 for $999. Disappointed with the view from the side angles, but no problems in 2 and half years. I bought a used xbr3 last year And I'm enjoying that in my living room.
post #5415 of 5433
Quote:
Originally Posted by redsandvb View Post

Well, still waiting on them. They called to ask for a copy of my receipt, that was more than a week ago.
If you're willing to risk the set going bad as others have described in this thread, I guess it's ok.
post #5416 of 5433
Man that sucks to hear about your XBR8 honestly those who know the television once you have this tv it's hard watching any other? Beside the quality,it has no other tv can match it's elegant also! White lines are due to panel display burnt out, I bought and still have both the 46" and 55" thank god mine hasn't any issues. Look around and keep that tv hopefully someone is giving up something they don't understand? Worth every penny.
post #5417 of 5433
Quote:
Originally Posted by redsandvb View Post

Well, still waiting on them. They called to ask for a copy of my receipt, that was more than a week ago.

I gave up waiting and called them again. They said thay had no alternative (TV) to offer me so they offered me a check for just under $1800, BTW I paid about $2000.
Just in time because I decided to buy the W900A. No back-lit set from Sony in my price/size range and I'm not interested in 4k just yet. I figure the W900A is the closest I can get. The Panasonic ST60/VT60 plasmas are gone in my area, Samsung F8500 was available but I think I hit Pause too many times w/ our DVR for safe use with plasma...especially when we have kids over smile.gif
post #5418 of 5433
That's good that you got your money back.. No offense I was going to buy the 4k but just looks too plain? Of course you know there isn't any xbr serious no longer. It's now th HX series, sorry there having many issues? I follow song tv and many others I still haven't found one that has it all XBR8. I feel bad but here something to think about I told you if you read I have two xbr8 both near mint! Willing to let go of the 46" for its time since 2008 relaesed not many can hold up to it since! In my opinion,,Cheers.
post #5419 of 5433
As mentioned earlier, my FBU board is toast. The store I got my 46XBR8 from called me today to say that the warranty company could not find a replacement FBU board so I have to choose a replacement. I asked him to check with the warranty company is willing to pony up for a new 55W950B since I know they will not pay for a 4K XBR.

I would have preferred a 55W900A but there's no more left in the distribution channel around here. mad.gif
Edited by PureHazard - 3/7/14 at 3:50pm
post #5420 of 5433
Warranty gave me my money back minus the sales tax and $100 for the tech to come out. No fbu boards or panels available. They would not give us the 4k but offered the 900"if I recall correctly. We did get to keep the xbr8. We are waiting for the 4k to come down some more before replacing. Don't want to add more money and take a chance that the new tv might only last a few years too.
post #5421 of 5433
What is wrong with the tv? If it is vertical lines try turning off the DRC in all modes. You lose the line doubling and the picture isn't as good but still better than looking at lines all the time. This works only if your menus are still clear. No fbu boards available but you may be able to send yours in and get it refurbished.
post #5422 of 5433
Quote:
Originally Posted by mindy51 View Post

Warranty gave me my money back minus the sales tax and $100 for the tech to come out. No fbu boards or panels available. They would not give us the 4k but offered the 900"if I recall correctly. We did get to keep the xbr8. We are waiting for the 4k to come down some more before replacing. Don't want to add more money and take a chance that the new tv might only last a few years too.

The warranty company, W3 Solutions, will not let me keep the XBR8 though it would be nice if I could. The tech actually came and picked up the TV to take back to their shop (not the W3 Solutions).

http://www.thew3solution.com/

Was your extended warranty through Sony?
Quote:
Originally Posted by mindy51 View Post

What is wrong with the tv? If it is vertical lines try turning off the DRC in all modes. You lose the line doubling and the picture isn't as good but still better than looking at lines all the time. This works only if your menus are still clear. No fbu boards available but you may be able to send yours in and get it refurbished.

Yeah, I know that it was still usable with the DRC off. I was afraid if I kept it without cashing in on the warranty, the FBU board would be toast after the warranty runs out. Can the board actually be refurbished?
post #5423 of 5433
Our warranty was with sony. They said they did not want the tv back, that we could dispose of it ourselves. Technician called and offered to pick it up for free which we declined. I keep looking for a new FBU board but what shows up are the ones from TVs that have failed. Still watching for the price to come down a bit more on the 4Ks to what we got back on the XBR8. We were one of the first to buy a rear projection tv back in 83 and that set lasted for 25 years. Never expected its replacement to only last for 3 years!
post #5424 of 5433
Quote:
Originally Posted by mindy51 View Post

Our warranty was with sony. They said they did not want the tv back, that we could dispose of it ourselves. Technician called and offered to pick it up for free which we declined. I keep looking for a new FBU board but what shows up are the ones from TVs that have failed. Still watching for the price to come down a bit more on the 4Ks to what we got back on the XBR8. We were one of the first to buy a rear projection tv back in 83 and that set lasted for 25 years. Never expected its replacement to only last for 3 years!
I would have expected a top end TV to last more than a few years also but it seems the all these flat panels are made with components that won't last anywhere as long as old TVs.

In this age of technology, companies can't have you keeping the same TV for too long or else they can't sell you a newer one.
post #5425 of 5433
Quote:
Originally Posted by PureHazard 
I would have expected a top end TV to last more than a few years also but it seems the all these flat panels are made with components that won't last anywhere as long as old TVs.

In this age of technology, companies can't have you keeping the same TV for too long or else they can't sell you a newer one.


- 5400 posts in this thread. In total less than fifty complaints about failure...in six years.
- responses in this thread represents a tiny fraction of XBR8 owners.
post #5426 of 5433
Quote:
Originally Posted by 8mile13 View Post

- 5400 posts in this thread. In total less than fifty complaints about failure...in six years.
- responses in this thread represents a tiny fraction of XBR8 owners.

I mean flat panels in general. I've owned 8 flat panels over the past 6 year and 5 of them died. Viewsonic, Samsung, Toshiba and Sony ones. I've come to not expect more than 5 years from any flat panel now.
post #5427 of 5433
I bought my 46xbr8 about 5 years ago from sony store, they lowered the price if I purchase the extended warranty for 250 and I did. TV had vertical lines on the 4th year, called sony and sent a tech out, FBU board went bad, not able to find replacements sony offered a xbr46hx929 or $2200, this was about a year ago. I took the 929, and Sony did not want the xbr8 back so I kept It. Found a FBU on shopjimmys.com, replaced it got 2 TVs now!!... Got lucky!!... NO TV CAN MATCH THE XBR8, I WANTED TO SELL IT BUT WIFE WONT LET THIS TV GO...
post #5428 of 5433
My 46XBR8 purchased in 2010 is still in perfect working order. I only watch TV from cable on it. I have never had a DVD player or other device connected. I was wondering if the lines problem may be caused by another device connected to the set. My extended warranty ends 8/25/2014. Will I be offered another extended warranty before this one runs out?
post #5429 of 5433
Quote:
Originally Posted by Playdrv4me View Post

But if the 929 (which I never found all that impressive, but agree was one of the better FALD sets) can outperform the XBR8, perhaps that is not the case anymore. I've noticed that unlike the Kuros in the plasma forum, the XBR8 has long since fallen out of constant reference in the LCD thread. I had planned to add to my 141FD Kuro (recently found in FL) one of these just for the cool-factor of having one of the best LED panels, but it seems another 60X5FD may be a better choice somewhere down the road. I had one and returned it due to skin tone problems, but otherwise the Sharp Elite was the best LCD I had ever witnessed, and I'm not generally an LED/LCD fan. I think the Sharp's secret sauce was the outright number of dimming zones that kept blooming to a minimum.
TBH I never really noticed much blooming on my XBR8 (which is a 46" with less dimming zones per sq in. than the 55"); I don't have a 929 but I do have a 909 where I do notice some blooming. I think I've mentioned before on this thread that, IMO, XBR8's weakness is some flashlighting, the 909s is blooming. I guess with the 929 they managed to minimise both?

Quote:
Originally Posted by PureHazard View Post

It happens on the component and HDMI inputs but not the PC VGA input. Turning off DRC fixes so it's the now rare FBU board that's toast. I still have a year left on my extended warranty so with the FBU board being no longer manufactured I am assuming they will replace the TV. Ideally, they would replace it with another XBR TV but I'm not holding my breath.

I really like this set. Too bad Sony couldn't have built a more reliable Xbr.
Eh sucks, sorry to hear (and see!). What I would try to do is get a set replacement or new-set-discount without having to give up your old set (usually you don't). Then try to get a new FBU board or get yours fixed. I'm thinking it has to be just one IC (the one responsible for DRC processing) going bad or just that the board needs to be reflowed. Someone, somewhere, should be able to repair these at a reasonable cost. Even if the boards are long out of manufacture, I'm sure the ICs should still be available somehow, no?

Quote:
Originally Posted by rgb32 View Post

I'm still using mine! The 2014 Sony X950B series will have FALD Triluminos, but it's unclear what the "Triluminos" implementation will be (QD film/RGB LED), and the series is 4k only.

http://reviews.cnet.com/flat-panel-tvs/sony-xbr-65x950b/4505-6482_7-35833834.html
Quote:
Originally Posted by Parrish View Post

Any idea how many hours you have on yours after using it all this time?!? I hope the longevity on mine is good- my guess is that I have less than 2000 hours on mine- sony has a curved set out right now that has triluminous in it's edge lighting but I haven't found any fald with triluminous-
The new Triluminos is a bit different from the XBR8's tech, despite using the same name. The new tech seems to have much wider application too, as Sony has applied it to VAIO laptop screens and Xperia phones (and likely tablets in the future). Actually the Xperia Z Ultra it has debuted in for phones...I mean the thing is huge, it's more of a tablet anyway, lol. I think while it is currently only on the 4K sets, Sony will probably filter it down to 1080p sets in the next model year. Either that or more sets will be 4K at the same time and implement the Triluminos tech as well.
Quote:
Originally Posted by rgb32 View Post

The XBR8 has been my primary TV since July 2009. In game mode I only have the backlight set to 2, and set to 4 with motion flow set to clear for cable box usage. The difference between panel hours and operational hours was within an hour or two when I purchased the XBR8. I've noticed the TV will turn itself on ever once and a while without turning on the panel (as evidenced by a relay click noise).
The relay click is caused by one of two things. Either the set is checking for updates (there are no more updates so turn auto-updates off) or it's checking for OTA TV guide info. Since TV guide info is discontinued in most areas now I think (?), you can turn that off too. This should stop the set from searching for this info while in standby mode.
post #5430 of 5433
What is a good / fair price for a 55" XBR8? Just out of curiosity, does anyone here own both this and a Kuro? I remember wanting the 55" XBR8 but it was discontinued and I didnt want the floor model at the time, so I went with the Kuro... just curious what people think... I have the opportunity to grab one...
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