@susanandmark: Don't worry, I'll be "that guy".
Wow. It is my belief that Samsungmaster is speaking out of turn here because he doesn't even work in the division that would handle this type of issue. I'm not sure exact what the deal is but my guess is that he's an independent contractor that does work for LG from time to time or works in another division of the company altogether. He probably runs into the people we'd really love to talk to during lunch. That being said, he's probably the only person at least relaying info. to the correct division ala' AVS.
But as the immortal Ronnie Dobbs once said: "Don't **** in my mouth and call it a sundae."
It's obvious that he doesn't understand the concept of customer service at all. It makes no apparent sense to me why he would defend the revision history of this product/player. I do recall the 'Casino Royale' & 'Madagascar' issues back in the day (seems so long ago now..) but completely forgot how long it actually did take them to make these few titles playable on the machine.
The fact is that its an LG player and the buck stops there. I honestly do not care who the third-party is that was contracted to do the firmware work on the BH-200 (that's beside the point). What is important is that issues are fixed and addressed in a timely fashion and when they are, the new firmware is tested appropriately. Yes.. all this costs money but like I said: you want to play the HD stand-alone player game then you have to fully support the product (i.e. the Blu-Ray spec.. HD-DVD's spec was already set..).
Again, Samsungmaster (I hope) is not towing the company line on behalf of LG and the specific issues with this model. Because that would mean: LG does not believe the latest official firmware (the newest one on the network update) is not "bad or broken". I mean.. I guess they don't: it's the latest official firmware still up on their site and network for the model.
We don't have a 'The Dark Knight' as a major sell-through title on the format this season but I'd put my money down that 'Up' will be the biggest selling title overall from now until Christmas. Guess what kids!: it won't play in our BH-200's!! But hopefully it plays on older firmwares releases prior (has this been confirmed?). Is it just me here? Hasn't everyone's patience been tested thoroughly enough?
Listen.. this is how it goes. It might not be today, tomorrow, or the next month but someday down the line I will be asked for an opinion on a tech product. Inevitably, an LG machine (be that a HD player, TV, et.al.) will be mentioned. I will firmly not advise that person to stay away from that LG product. And I'm not guru.. but I'm pretty sure that person will indeed not purchase that LG product. Maybe it'll happen a few times in my lifetime? Point is, I will never purchase an LG product of any type ever again and I'll probably cost the company a few sales in the future. Hey.. probably doesn't hurt the bottom line too bad but it is what it is.. right? I mean, it's not their problem the machine is broke.. right?
Nah, not their fault at all. Goodbye BD-Live.. you might of been cool but I'll never know until I get a new player.
I just hope everyone else doesn't have continuing issues with more discs down the line.. (your next fix is coming in.. umm.. my guess.. Feb. of 2010).