Originally Posted by dthibode
Definately. I just got off the phone with Behr. The guy I talked with was really nice. He said that the necessary dry time to avoid burnishing with flat black paint is 30 days. After that he said the pigment has properly cured and you can touch it without burnishing it. Also, you'll be able to clean the surface with a damp cloth without causing further marks. He said you could use a flat or matte finish poly coat to protect it, but they don't make one. I mentioned that I'd rather have more paint to go over it. He said I can mail them a copy of my receipt and they'll reimburse me the cost of the paint so I can buy more.
The issues I've had with the paint I would say is minor compared to yours as I used a satin finish for the walls and that doesn't burnish. I'm happy that Behr will stand by their product.
I also just got off the phone with Behr tech support, did we speak to the same guy??
His name is C*rson? (changed slightly to protect him....)
He stated "flatness" is in this order:
-Flat Enamel (which is what I have)
Same on the drying, but mine was painted 4+ months ago, so that's not my problem.
They do stand by their product, I'm getting:
a) 5 gallons of paint
b) 2 gallons of flat poly (he stated Behr does not make flat, buy another brand and they will reimburse me)
c) $30 for misc supplies (I asked them about doing this and he agreed)
Prior to totally re-painting, I'm getting 1 quart of eggshell and 1 quart of satin, will apply both and see which reflect light "the least" by my subjective eye evaluation and is most durable.
He stated Satin would have NO problem with burnishing, Egg shell might, depends.
So, if Satin will give me the light reflectivity control from the screen I want, then I'll go with that, else Egg Shell for the better light control than Satin and better burnishing than Flat Enamel.
The 2 gallon of flat Poly is back-up if neither Eggshell or satin satisfies me, then I'll re-apply Flat Enamel and put a thin coat of flat poly on that.
Anyone here did the 2-step flat enamel / flat Poly and report good result?
"brianunknown" put Flat Poly as topcoat and stated he did not like that but was no exactly clear why/what happened.
I have to post this, thought I was well past painting......