Just FYI, see this I posted on a similar thread: http://www.avsforum.com/avs-vb/showt...9#post15706939
Originally Posted by Able Freeman
But, in the past week I've spent 4 1/2 hours on the phone with Comcast. 2 1/2 hours of that was waiting on hold. I also made 5 trips to Comcast offices picking up equipment and replacement equipment. No one at Comcast had any idea what the problem could be. How is that possible?
Like I have said for decades now, especially these days, all tech support sucks. They are not trained, and "read from a guidebook on-the-fly". And remember, usually somewhere in SE Asia.
Is Comcast just trying to generate fees from service calls? (One Comcast person told me that each time I picked up another remote someone had added a charge to my bill ... which he removed.)
Possibly. But if they charged you anything, you need to get your money back. You, (we all) that are using cable from a cable co. are renting their equipment and what comes with that rental fee is service
. Since so many millions have flat panel HDTV's now, I find it hard to believe the providers and suppliers haven't caught on to this yet. Obviously something is going to have to be done, either with the HDTV manufacturers (in researching some kind of "filter" for the screens), or cable box manufacturers in researching some kind of "filter" for the remote sensor panel. Of course, each will blame the other for the problem and say it's the other's fault and their obligation to fix it. I'm just glad there's a simple fix for it on our end, and if we can do it, certainly they can do it.
I put the new TV in the same location as the old, and hooked up all the cables in the same way. Everything worked for a few hours. Then the remote stopped functioning, except for volume and mute controls.
That's doesn't make any sense. What would make it suddenly stop working? Did you change any settings on the TV?
I have just one remaining issue. Even though I put the Samsung code into the Comcast remote, volume and mute controls work poorly. I have to try several times before they will work. Any advice out there?
Sounds like you need "more filter". Try another Post-It note, or two. Or layer(s) of plain white paper which worked for me.