Comcast says TV interfering w/cable box [Backlight interferes w/ remote] - Page 3

Originally Posted by Clint S.

That's also strange, and interesting to know. I've never heard of codes for a uni-remote working partially! Operating more or less buttons yes, but not still working buttons but acting sluggish or like the batteries were weak. That's good to know.

Originally Posted by Roy W

Comcast box, and verilux reading lamp. Tried 3m heavy duty transluent tape and regular 3m tape. remote would turn on TV, but box would not receive signal from remote when covered with tape. Any other suggestions?

Originally Posted by Slick26 

Ok here's the deal. I just switched from my regular digital Comcast box to a new HD box. As soon as I got home from the local Comcast satellite "store" I hooked it up. And immediately started having problems. The box doesn't receive a signal from the remote very well. So I brought the box back the next day and switched it out for another box, and a new remote. Same thing.

So I call Comcast to find out what the heck is going on... no one can figure it out. So they set up an appt for a technician to come to my place and try to see if he can fix it.

The tech showed up yesterday. I explained to him what was going on, and then showed him what I meant. I press a button on the remote and I might get one response per every 50 presses of a button. Very frustrating. So the tech tries another new remote, the 3rd one since I switched to HD last week. Same thing.

Here's where it gets even more frustrating. The tech calls his supervisor for guidance, and his supervisor tells him to find something that would be interfering with the infrared signal. So the tech goes "your XBOX is interfering with the infrared signal." And I go "um... no, the XBOX isn't even on." So he disconnects the XBOX and tries it again, same thing. No response from the remote to the box. So he calls his supervisor back. After he hangs up the phone with his supervisor he turns to me and says "I'm sorry, there's nothing we can do to help you, your TV is interfering with the infrared signal, call Panasonic." And then he gets up and leaves.


ARE YOU KIDDING ME? This is the most ridiculous thing I have ever heard in my life.

By the way, I have a 50" Panasonic PZ77u plasma. The original black digital box worked just fine.

My TV isn't interfering with anything... Comcast is just full of crap.


So my question for you experts is this: what do I do next?

Call Panasonic and see if they will come out and check it out?

Call Comcast back a 3rd time and complain, with probably no results?


I can't believe they pulled this crap on me. Way to shirk your responsibilities and blame the problem on something else just so they don't have to deal with the problem anymore.

I'm so upset and would love to just drop Comcast all together, but I can't have satellite in my apartment, so I'm stuck with cable.


Sorry if this wasn't typed out very well, I'm really tired and upset.

Is anyone else having this problem with Comcast HD?

Even tho lights are off during the day i was wondering if they could be the problem

Originally Posted by SAM64 

If you still have the problem with the lights off, I'm going to wager that it's not the lights causing the problem...no need to wait until after xmas.