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Samsung BD-UP5000 Firmware 1.4 Released Report BUGS\FIXES - Page 2

post #31 of 395
Can anyone check an AVCHD disc? When I tried to update to 1.3 it killed ALL BD playback and it had to go back to Samsung, so I'd like to know if there's anything worthwhile to me before I try. I don't own any of the problem discs mentioned and have no playback troubles on any of my discs, so if there's no AVCHD then I'm not going to risk trying to go to 1.4. Thanks!
post #32 of 395
Quote:
Originally Posted by vinnie97 View Post

Pan's Labyrinth HD DVD: I loaded this 4 times. I didn't notice any pops (bitstreamed) within the first 5 minutes of the movie (a place where they usually appear). However, I did have one session with dropouts galore. I'm going to attribute that to a random glitch (stream initialization failure during the HDMI handshake perhaps). If others with the title can confirm, I'll drop this one off the disc problem list.

Played it twice, first time I too got a lot of audio drop outs like crazy. Second time not as many. No more pops. But it was replaced by my AVR quickly flashing bwtween DD and DTS MA on AVR display - an indication of frequent but brief audio dropouts in the DTS MA bitstream.
post #33 of 395
Quote:
Originally Posted by Stephen Hopkins View Post

Can anyone check an AVCHD disc? When I tried to update to 1.3 it killed ALL BD playback and it had to go back to Samsung, so I'd like to know if there's anything worthwhile to me before I try. I don't own any of the problem discs mentioned and have no playback troubles on any of my discs, so if there's no AVCHD then I'm not going to risk trying to go to 1.4. Thanks!


The only AVCHD test disc I have (burnt from an AVCHD test disc ISO image file) didn't work. I'm not supprised as none of the other new features from newer Sammy players are present in this firmware.
post #34 of 395
Quote:
Originally Posted by Foxbat121 View Post

Played it twice, first time I too got a lot of audio drop outs like crazy. Second time not as many. No more pops. But it was replaced by my AVR quickly flashing bwtween DD and DTS MA on AVR display - an indication of frequent but brief audio dropouts in the DTS MA bitstream.

sigh...from one extreme to the other. I'll wait for one more confirmation of dropouts before I amend the bug description.

Do you still have Zohan?
post #35 of 395
Quote:
Originally Posted by vinnie97 View Post

sigh...from one extreme to the other. I'll wait for one more confirmation of dropouts before I amend the bug description.

Do you still have Zohan?

Nope. Returned long time ago.
post #36 of 395
Well, unless Samsung gets these firmware updates straightened out my 5000 will be my HDDVD/DVD/1.3BR player. My first profile 2.0 BR will most likely not be a Sammy. Currently, from what little I've read, Panasonic seems to have the fewest problems for BR, along with maybe the Sony PS3.

Any comments?
Thanks-
post #37 of 395
Remember as I posted earlier--unless you have problems with the newer titles, don't install this update(this was told earlier by their"so-called"live call in techs) Could cause problems with a workable unit???
post #38 of 395
Quote:
Originally Posted by nic66718 View Post

Remember as I posted earlier--unless you have problems with the newer titles, don't install this update(this was told earlier by their"so-called"live call in techs) Could cause problems with a workable unit???

That is always a risk with every firmware update. I don't want to have to wonder whether the next title I rent from Netflix will not play so I installed this update.

Anyway it looks like Samsung "rushed" this one out the door to fix the showstopping playback problem on For Your Eyes Only. They fixed some of the problems with the Paramount titles too, but that's about it. Doesn't look like anything else got looked at.
post #39 of 395
Guess we'll have to be a little louder about these problems...but they'd probably blacklist me with frequent complaints.
post #40 of 395
Quote:
Originally Posted by nic66718 View Post

Remember as I posted earlier--unless you have problems with the newer titles, don't install this update(this was told earlier by their"so-called"live call in techs) Could cause problems with a workable unit???

It seems it would say that on the website also. Creating firmware for just a handful of disks with risks of other problems is a big mistake. I installed it, and everything seems fine. For now anyway.
I installed several in my old Toshiba HD DVD player, and with the exception of one (which they quickly revised) each one resulted in an improvement. The previous Samsung update certainly was a big plus also.
post #41 of 395
Quote:
Originally Posted by vinnie97 View Post

Guess we'll have to be a little louder about these problems...but they'd probably blacklist me with frequent complaints.

I used to own the BD-P1400. It's a solid 1.0 player, but still has a few major issues. 1400 owners could not have gotten much "louder" than we did a while back. Response... nothing! Samsung just doesn't give a shite, PERIOD.
If you can't live with the 5000 AS-IS, then I'd dump it and move on. Continuing to hope and beg for fixes that will never come will waste a lot of your time. It's really not worth it.
post #42 of 395
Well, there's a workaround for that HD DVD flickering: Buy the Blu-ray counterparts and pawn/sell off the HD DVDs.

That said, they do occasionally surprise with fixes (see La Haine above), so while the likelihood of seeing the 24fps fix is not great, it's not completely unfeasible. :B
post #43 of 395
Hi. I posted on the main thread for the bd-up5000 a problem I experienced with the new fw 1.4 so here again for this new thread 1.4 ----------------

1) good news first: For Your Eyes Only = fixed 100% (for me at least).
2) a bug with the 5 Paramount titles of Jul 29th (Top Gun...etc):
1st of all, it doesn't freeze anymore. On the other hand, when I access the extras, special features of each movies, the extra itself plays fine but, if I hit popup menu or next chapter when that extra plays, I get a green screen for 2sec. then I get the menu okay. If I then hit 'Play' (play the movie), I get another green screen (2sec) followed by the movie but its zoomed in and quite big too (can't be watched like that). You need to press stop (5sec delay on stop, by the way) then press play to get the menu back and if you then press play (the movie), playback is normal. Anyone duplicated this problem?
I have a Sony Wega 720p/1080i TV connected to the bd-up5000 via a DVI Monster cable with an HDMI/DVI Monster adapter. Could it be the HDCP handshake doing this? I have not seen this happening on any of my BD's or HD DVD's before.
About the update its great but I was hoping for a bigger update fixing a lot more bugs (like bonusview popup, 16:9 only on standard DVD's, etc). There are a lot more bugs as we can read on these forums...
Regards.
post #44 of 395
I have two BD-UP5000. One of them will once in a while will lock up in middle of a HD movie or Blu-ray. (very random, never the same movie and not repeatable.) The other I have no issues. I update the one with lock up issues with 1.4 last night. I just got my first lock up at the end of Transformers. I tried to repeat the problem it did not return. I not sure 1.4 did any thing for me.

John
post #45 of 395
Quote:
Originally Posted by vinnie97 View Post

That's all I've checked...give it a little time for others to verify and report their findings.

Txstick, you either have a bad disc or a defective player (there are hardware batches that have been unable to play Fox discs and were required to be sent in to Samsung to repair).

This is a brand new out of the box disc. Mine player was bought on the first day available. What a mistake. If I had it to do over I would have bought a blu ray only. I do not own any HD DVDs. I bought this one because it is suppose to have great up conversion. Is there any way to tell if mine is a problem unit?

Serial number or some thing.
I just checked and it is the only Fox BD I have.
What are some other known Fox discs that have been a problem or would it be all Fox discs?
This way I can buy one today and try it. I then can call samsung and tell them so that I can get this POS fixed.

thanks
chuck
post #46 of 395
Quote:
Originally Posted by Txstick View Post

What are some other known Fox discs that have been a problem or would it be all Fox discs?

I don't know of a definitive list, but I got the red screen with the original Die Hard and had to sent my player in for repairs.
post #47 of 395
Updated yesterday via burned disc from Samsung's download site. Interestingly, my player wouldn't update via ethernet, but when I put the disc in it updated instantly to the new firmware. I'm glad I did the update, as I was experiencing freezes with almost every movie I put in it. Particularly troubling was Pitch Black, which froze about every 20 minutes. Also, the Battlestar Galactica disc 2 had a terrible audio sync problem. After the update my player hasn't frozen once, and the Galactica discs don't look like a bad dub anymore. My Transformers disc does the same thing described here earlier, but looks just fine on 60fps, which leads me to believe this may be a problem inherent in the disc rather than the player, but I don't know. One change I noticed on Blu Rays; the previous firmware wouldn't play Spider Man 2.1, but v1.4 has no trouble at all. Haven't tried the infamous Sunshine disc yet, but plan to when I get home.

I was becoming somewhat frustrated with this player prior to the update, especially with HD DVD's, but I love it now, and firmware was clearly the problem. I'm purchasing a Denon 1909/789 later today and can't wait to see what this player can do with the advanced audio codecs.
post #48 of 395
I don't think the update is available yet via the ethernet. It is not uncommon to have it on disk first.
post #49 of 395
Txstick, virtually any Fox releases, I would wager. Sunshine, Fantastic Four sequel and the most recent Die Hard all exhibited the problem as I recall.
post #50 of 395
I called in to samsung and sent in my 5000. It will cost me $85.60 .
It shouldn't cost anything but they would not budge. I told them if I had to pay that I expect it to work when I get it back. I was told that if I still had problems when I get it back that it would not cost me to get future repairs for this problem until it is working.
post #51 of 395
Yup, labor cost, I'm guessing. They're 90-day labor warranty doesn't get you far.
post #52 of 395
please remember that whenever you do an update on sammy products..you must go to set up menu and reset all your audio, video settings as they have been set back to factory defaults..this can cause sound issues..popping and dropouts
post #53 of 395
Updated yesterday evening and tested Beowulf, general navigation through the menus seem to work so I'm happy. It also fixed my problem with Iron Man where the video would start to stutter a bit at the half way mark. Even though my TV accepts 24fps, I'm still running it off from the unit. I wish they would've fixed the bonus view annoyance.
post #54 of 395
Quote:
Originally Posted by gene9p View Post

please remember that whenever you do an update on sammy products..you must go to set up menu and reset all your audio, video settings as they have been set back to factory defaults..this can cause sound issues..popping and dropouts

I tried v1.4 three times now and each time I did a FF reset AND I restored ALL of the options in the setup menu back to my standard settings.

Each and every time I tried v1.4 I got significant audio drop-outs while playing my "Eagles Live HD DVD" using The DTS track or the PCM track. The dropouts appeared to happen at random, on any song, and they would come sometimes every 10-20 seconds or so.

Every time I switched back to v1.3, the audio drop-out issue vanished and the same disc played perfectly all throughout.

This new firmware may solve some problems but, in my case, it created a signifcant new issue where one did not exist before.
post #55 of 395
Quote:
Originally Posted by vinnie97 View Post

sigh...from one extreme to the other. I'll wait for one more confirmation of dropouts before I amend the bug description.

Do you still have Zohan?

After updating to v1.4 yesterday, I played the Zohan BD and had several audio dropouts. Was this also a problem with v1.3 and this paricular title, or is it new to v1.4?
post #56 of 395
For those of you who are experiencing audio drop outs, is your player in a cabnet with little to no ventilation? If so try temporarly seperating it from everything else and see if you are still having problems. I think your player is overheating.
post #57 of 395
Quote:
Originally Posted by shawnmos View Post

For those of you who are experiencing audio drop outs, is your player in a cabnet with little to no ventilation? If so try temporarly seperating it from everything else and see if you are still having problems. I think your player is overheating.

Mine is sitting on a shelf by itself with six inches of space above it and both the front and back are open to the room. The room is in my basement and the temperature in the room while I was testing was 65 degrees F.

In my case, the problem is absolutely not heat related.

The same unit, with v1.3 firmware loaded, plays flawlessly with no audio dropouts whatsoever. Even if the room temp approaches 80 degrees.
post #58 of 395
This is not about general dropouts, but dropouts from particular discs. Zohan is a known problem disc...and my player is out in the open.

mrjgkelly, the problem was reported to exist with 1.3 also...or at least a similar problem. I swear people are ignoring the problem discs thread.
post #59 of 395
Well I've never had a problem with drop outs on any discs ever and I've played those supposed problem discs. It's a player issue, not a disc issue.
post #60 of 395
I don't think so...since I don't have dropouts outside of these specific problem discs.

And do you happen to be bitstreaming the TrueHD to your receiver? If not, your experience may not apply.
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