guste, I can certainly identify with that frustration. "Chronic ignore" indeed!
Seems that response from "David Herbert" is the standard reply from LG Canada for almost any issue. A couple months ago I submitted their online form with detailed information about the BH200's complete inability to play anything beyond the title sequence of the UK version of Planet Earth HD DVD. I figured that was the best way to ensure all pertinent info would be forwarded to the engineers--especially the firmware versions at issue. Who knows what would be passed on from a phone call, not to mention email questions aren't restricted to Monday-Friday. First response from "David" was that Region 2 was the problem...
I resubmitted with more info. Of course "due to the nature of [my] question", I had to call them back. I was shocked that "David" couldn't or wouldn't forward the info without hearing from me again. I'd guess they're paid per email and per phone call...and that both emails were marked as "resolved".
Add this excuse for "customer service" to the growing pile of reasons I'll be avoiding LG in the future. Then again, maybe LG Canada will provide the Profile 2.0 update. Only joking of course. LG hasn't released a BH200 update of any sort since June.
For laughs--because that's about all we have at this point--here's what LG Canada deemed insufficient to act on:
-----------Original Customer Inquiry------------
Received Date : 8/30/2008 02:44:04
The type of inquiry : Software/Hardware updates
Product/Model No. : DVD&VIDEO&SET TOP/BH200
Planet Earch (HD DVD) - UK version (5 disc set) -------- NOTE: This is HD DVD, which is completely region free. The entire world is the exact same region (unlike DVD and Blu-Ray). This is a resubmission of an issue I previously reported (see the original submission below). David Herbert replied that non-playback is normal due to "region 2". That's true for DVD, but HD DVD should play fine world wide. As a result of the erroneous reply from David, I'm resending the issue with this disclaimer at the top. Unquestionably the issue is real. Note also that the discs in this set load just fine in the BH200--no region errors or anything, unlike PAL or region 2 DVDs. However, nothing happens beyond the introductory sequence. The main menu is not displayed. Playback and navigation are impossible. As well, as I noted originally, the title *does* play with a earlier firmware (BH02080124R). Finally note that this disc doesn't even play for people with the BH200 in the UK. Again, that shows it's not a region issue. The remainder of my question/comment is a repeat from the previous submission. I'm hoping you can provide info as to whether a fix for this set is on the way. Thanks for looking into this. -------- The UK version of Planet Earth (HD DVD) plays fine with the January firmware (BH02080124R), but does not play beyond the title screen with any of the newer firmware. Both BH02080402F and BH02080620A fail to play beyond the title loop. This has been reported for multiple BH200 users ( see http://www.avsforum.com/avs-vb/showthread.php?t=1002769
). Note that the North American HD DVDs are fine, including the BBC version released in North America. It's just the HD DVD set sold/shipped from the UK. We purchased ours from amazon.co.uk. I assume this is a known problem, but wanted to flag it just to make sure. Do you know if there is a fix on the way? It's a little frustrating to have that tremendous set but be unable to play it. A fix would be most appreciated. Thanks. Lastly, sincere kudos for developing and releasing such an outstanding player. Thanks!
(note: sorry about the formatting--their system stripped out the paragraphs)