or Connect
AVS › AVS Forum › HDTV › HDTV Technical › Coupon Eligible Converter Box (CECB) › A question for solidsignal.com CECB customers...
New Posts  All Forums:Forum Nav:

A question for solidsignal.com CECB customers... - Page 6

post #151 of 189
Quote:
Originally Posted by SolidSignal View Post

vwoom
...There is no need to send back the previous converter boxes....

I'll give you whatever you paid over the coupon.
and pay for the shipping to me
if you want to unload those two boxes.

I needed a few boards (without chassis's)
for expreriments on my end.

Just an offer.
post #152 of 189
Quote:
Originally Posted by WeThePeople View Post

I'll give you whatever you paid over the coupon.
and pay for the shipping to me
if you want to unload those two boxes.

I needed a few boards (without chassis's)
for expreriments on my end.

Just an offer.

Totally out of the question.

The damage boxed CM's are going back to Solid Signal tomorrow, as per Mae.
post #153 of 189
Thread Starter 
Quote:
Originally Posted by vwoom View Post

Totally out of the question.

The damage boxed CM's are going back to Solid Signal tomorrow, as per Mae.

vwoom,

check your private messages
post #154 of 189
Quote:
Originally Posted by vwoom View Post

The damage boxed CM's are going back to Solid Signal tomorrow, as per Mae.

No prob, just had to ask.
Hated to see them go to waste.

Maybe "SolidSignal" will read this and make me an offer for them.
They sure can't resell them otherwise...
post #155 of 189
I ordered a CM7000 and a RC-BP9V battery holder (for my Venturer/RCA STB7766G1) Friday from Solid Signal. Arrived safely in box with pillow, must be because of 2 item order. So far, so good!
post #156 of 189
You Solid Signal folks (or someone down the distribution path) need to rotate your stock. The two CM-7000s I received a few weeks ago have lower serial numbers than the one I bought from you about four months ago. Product boxes look different too.

Those two units and two 970As were packed very well in a seperate box with air pillows (no problem with the previous order either). I don't know about the 970A serial numbers since my previous Zinwell ordered was a 950A.
post #157 of 189
Quote:
Originally Posted by WeThePeople View Post

No prob, just had to ask.
Hated to see them go to waste.

Maybe "SolidSignal" will read this and make me an offer for them.
They sure can't resell them otherwise...

No can do - FedEx has them
post #158 of 189
Quote:
Originally Posted by SolidSignal View Post

No can do - FedEx has them

Ty for you consideration on the matter none-the-less.

The part where he said "Perfume" tells me they are piecing together a string of damage claims that lead to the one claim of the person that (Sadly) opened their box to find their perfume broken and gone...

Well, keep me in mind.
I have two coupons I'll let you use to get $80,
if you'll cover the shipping to me if/when you get them back.

Like I said in my private message to you,
I only want the boards,
and you'll (Hopefully) get reimbursed from from UPS (Pronounced "ooops")
before my coupons expire on 08-03-09.

Reimubursment from UPS,
and $80 minus combined shipping sounds like win-win for you.

And I get boards to integrate into larger appliances.
post #159 of 189
I think the reason they are so cheap is that they picked up a truckload of old CM-7000's. The one I got had the same lower serial number than my older one and the different box.

Quote:
Originally Posted by Floydage View Post

You Solid Signal folks (or someone down the distribution path) need to rotate your stock. The two CM-7000s I received a few weeks ago have lower serial numbers than the one I bought from you about four months ago. Product boxes look different too.
post #160 of 189
Quote:
Originally Posted by oldsyd View Post

I think the reason they are so cheap is that they picked up a truckload of old CM-7000's. The one I got had the same lower serial number than my older one and the different box.

I was going to order two. Are they old enough to have the VBI problem? What date is the software version? Is there anyplace else that sells the CM-7000 that accepts the coupons?
post #161 of 189
Thread Starter 
Quote:
Originally Posted by snuffymcduffy View Post

Is there anyplace else that sells the CM-7000 that accepts the coupons?

I've never ordered from them but their price with shipping is within pennies of Solid Signal ... http://www.summitsource.com/channel-...00-p-7369.html

Doesn't say anything about COUPONS though... you'll have to email or call and ask.
post #162 of 189
Quote:
Originally Posted by oldsyd View Post

I think the reason they are so cheap is that they picked up a truckload of old CM-7000's. The one I got had the same lower serial number than my older one and the different box.

Nope - Thats not it at all. We get what they ship us. All stock is new and recent.
post #163 of 189
yes
post #164 of 189
Quote:
Originally Posted by SolidSignal View Post

Nope - Thats not it at all. We get what they ship us. All stock is new and recent.

An apology is in order, after verifying this, it appears that a lower serial number does NOT mean an older unit. (See my post in the CM-7000 thread)
post #165 of 189
Quote:
Originally Posted by oldsyd View Post

I think the reason they are so cheap is that they picked up a truckload of old CM-7000's. The one I got had the same lower serial number than my older one and the different box.

?

Your speculation is of no value.
post #166 of 189
Quote:
Originally Posted by SolidSignal View Post

vwoom

I would like to assure you that two brand new converter boxes, double boxed with pillows will be shipped out today (6/1/09). I have sent an e-mail with the shipping/tracking information. There is no need to send back the previous converter boxes. Our only want is for you to become a satisfied customer. Please do not refuse the shipment. That just costs more money for us and FedEx

Thank you so much for giving Solid Signal an opportunity to correct and resolve this mishap. I would greatly appreciate hearing back from you at your convenience to confirm that everything is in perfect working condition and meets/exceeds your standards.

SolidSignal.com Customer Service Team
Jerry and Mae

Well, as an update to this thread, my gf and I are so happy with the CM replacements...all I can say is that Jerry, Mae and Solid Signal is a CLASS ACT by itself!!
post #167 of 189
Quote:
Originally Posted by subeluvr View Post

When you ordered a CECB from solidsignal.com did they just slap a shipping label on the retail "shelf" box and send it out or did they put the CECB box into a real shipping box and send it?

For those of you who bought two CECBs, did solidsignal.com just tape the two retail "shelf" boxes together and slap a label on that?

I'll know tomorrow. Two CM-7000 anxiously inching their way to my house, I'll let you know.
post #168 of 189
Quote:
Originally Posted by luminance View Post

I’ll know tomorrow. Two CM-7000 anxiously inching their way to my house, I’ll let you know.

A better question is: Did they arrive safely, regardless of how they were packed?
post #169 of 189
Thread Starter 
Quote:
Originally Posted by Ken H View Post

A better question is: Did they arrive safely, regardless of how they were packed?

Ken, not a better question merely YOUR question.

I asked MY specific question when starting this thread for a reason and I have my answers from this forum and around the net.
post #170 of 189
Thread Starter 
Quote:
Originally Posted by vwoom View Post

Well, as an update to this thread, my gf and I are so happy with the CM replacements...all I can say is that Jerry, Mae and Solid Signal is a CLASS ACT by itself!!

I find it amusing... SS sends a couple CECBs taped together naked in their shelf boxes and they get perfumed along the way.

SS replaces those CECBs and makes a note in it's post on this forum that "I would like to assure you that two brand new converter boxes, double boxed with pillows will be shipped out today (6/1/09)".

SS gets props from vwoom... "all I can say is that Jerry, Mae and Solid Signal is a CLASS ACT by itself" for taking care of their customer.

What SS did was ship the replacement CECBs properly packed as the original pair of CECBs should have been properly packed in the first place and they get applause for properly packing their product the second time around. But heck, SS only has to pack CECBs properly a small percentage of the time and those customers who have to wait the extra time for their unscented CECBs will just have to wait and like it.

It really is a matter of how little consumers are willing to accept when they spend their money..
post #171 of 189
Quote:
Originally Posted by subeluvr View Post

I asked MY specific question when starting this thread for a reason and I have my answers from this forum and around the net.

Yes, and even after getting the answer, you still drone on and on and on.....

They ship CECB's (not other products) in the original boxes.
They do so because they have a low percentage of shipping issues using this approach.
They will package them in 'shipping' boxes with packaging material, if requested.
They will replace any CECB's not received in proper order, if requested.

Quote:
Originally Posted by subluvr View Post

It really is a matter of how little consumers are willing to accept when they spend their money..

Or a matter of how little consumers are willing to spend and what they are willing to accept when spending little money.

End of story.
post #172 of 189
A working product is all that matters. The outer packaging is irrelevant.
post #173 of 189
Quote:
Originally Posted by Ken H View Post

?

Your speculation is of no value.

See my post #164 right above yours.
post #174 of 189
Quote:
Originally Posted by subeluvr View Post

SS gets props from vwoom... "all I can say is that Jerry, Mae and Solid Signal is a CLASS ACT by itself" for taking care of their customer.

What SS did was ship the replacement CECBs properly packed as the original pair of CECBs should have been properly packed in the first place and they get applause for properly packing their product the second time around. But heck, SS only has to pack CECBs properly a small percentage of the time and those customers who have to wait the extra time for their unscented CECBs will just have to wait and like it.

It really is a matter of how little consumers are willing to accept when they spend their money..

Sube, the thing is...there's MORE than the properly packed replacements...IF you get my drift.
post #175 of 189
Although I'm glad things worked out for vwoom I still don't regret for not purchasing my CECB from SolidSignal even though they had what I wanted at a good price. Why? I had no reason to believe they would properly package the CECB even if I made a special request for them to do so. I would then worry if the package would arrive in decent shape. Then even if the package looked decent I would worry that the CECB wouldn't work (shaken up from delivery, not due to a faulty manufacture). And then, to cap it off, I would finally find myself chasing SolidSignal for a replacement. They would claim they have a no replacement policy and that I would have to take it up with the CECB vendor.

Maybe a large majority of folks who purchase CECBs from SolidSignal do not experience such drama. But I didn't want to risk it. Obviously SolidSignal made the business decision of not properly packaging CECBs to reduce costs. IMHO this burdens the consumer with too much risk.


_Lazza
post #176 of 189
Thread Starter 
Quote:
Originally Posted by vwoom View Post

Sube, the thing is...there's MORE than the properly packed replacements...IF you get my drift.

Then tell us what you got MORE than the other SS customers... if you get my drift.
post #177 of 189
Quote:
Originally Posted by Lazza View Post

Although I'm glad things worked out for vwoom I still don't regret for not purchasing my CECB from SolidSignal even though they had what I wanted at a good price. Why? I had no reason to believe they would properly package the CECB even if I made a special request for them to do so. I would then worry if the package would arrive in decent shape. Then even if the package looked decent I would worry that the CECB wouldn't work (shaken up from delivery, not due to a faulty manufacture). And then, to cap it off, I would finally find myself chasing SolidSignal for a replacement. They would claim they have a no replacement policy and that I would have to take it up with the CECB vendor.

Maybe a large majority of folks who purchase CECBs from SolidSignal do not experience such drama. But I didn't want to risk it. Obviously SolidSignal made the business decision of not properly packaging CECBs to reduce costs.

You are confused. Others in this topic have already confirmed external boxing is being done on request. Others have received units shipped in nothing more than the original box with no issues after using, and I don't recall anything about a unit shipped in the original box that was delivered with no obvious issues having a problem. Others have already said they have received replacement units without issues. All of your 'worrying' about these things is your own problem, good luck with that.

Quote:


IMHO this burdens the consumer with too much risk.

Although your logic in getting to this conclusion is lacking, it's always your right to decide how to spend your money, and voting with your pocketbook is always a good idea.
post #178 of 189
Quote:
Originally Posted by subeluvr View Post

Then tell us what you got MORE than the other SS customers... if you get my drift.

Yes, what is the 'more'?
post #179 of 189
The package arrived as described throughout this thread, two display boxes taped together with a shipping label applied to it. One corner of the 'cube' did have a little 'crushing' like you may expect from something tumbling down a pile of boxes as it was unloaded, but internally, no distortions were really there.

With the CM-7000, it is pretty much 'double boxed' as shipped from the factory. The only exception is the top of the box, which only has one layer of cardboard between the converter and the outside world. Had they been taped 'top to top', there would have been double boxing all around (this doesn't include the remote, but due to it's weight, it wouldn't be a problem).

The boxes arrived in operational condition, and I'm still 'wringing them out' for any hidden faults (I don't really anticipate finding any, but I'm sure going to look).
post #180 of 189
Ordered two boxes back in Dec.2008... one big box containing two converter boxes - nice clean shipment and got it in only 3 days - fast. I'm a happy customer of SolidSignal.
Zinwell 970A + Dish TR-40CRA (105) = $17.95

Order direct from Dish ... ships original box slapped with one shipping label at one end of the box and that's it (only the shipping label on one side is holding the box and it's content from spilling into oblivion).
New Posts  All Forums:Forum Nav:
  Return Home
AVS › AVS Forum › HDTV › HDTV Technical › Coupon Eligible Converter Box (CECB) › A question for solidsignal.com CECB customers...