I've had a Dish VIP 625 and Harmony 880 remote living reasonably well together for the last two years. A couple of weeks' ago Dish upgraded me to HD and I received a Dish VIP 612 HD DVR receiver. Since then, I've had a problem in which intermittently (daily) the receiver doesn't respond to any commands sent from either the Harmony 880 or the Dish remote that came with the VIP 612. It's hard to determine what causes the remote(s) to start working or when they are going to fail again. There is really nothing I have found that will "fix" the issue once it is occuring again, it appears to just be a matter of time before they will start working again.
I've worked with Dish Tech support and had a technician come out to the house. Of course, at the time he visited the remotes were working. He said it could be that something is interfering with the signal but couldn't really give any suggestion beyond that. Later in the evening they stopped working again. I called Dish again and they sent out a replacement VIP 612. That new one worked OK the first day of installation, and then the next evening it failed again to respond to either of the remotes. I called Dish again and this time they had me change the Dish remote from IR to UHF. That remote has now been working fine for almost a full day, and I expect it will probably be fine from here on out. But, the problem is that the Harmony 880, of course, is an IR remote so is basically useless now with the receiver's current configuration.
So... any recommendations as to additional troubleshooting steps I can perform and/or ideas re: root cause? Again, the only thing that has changed has been the receiver (plus accompanying Dish remote). If the receiver is going to work successfully, it works with both the Dish and the Harmony remote. If it is going to fail, it will fail with both remotes. When the receiver is "failing" the remotes can successfully control the TV, and the Harmony can control a VCR and couple of different DVD players.
Thanks in advance for your assistance.
I've worked with Dish Tech support and had a technician come out to the house. Of course, at the time he visited the remotes were working. He said it could be that something is interfering with the signal but couldn't really give any suggestion beyond that. Later in the evening they stopped working again. I called Dish again and they sent out a replacement VIP 612. That new one worked OK the first day of installation, and then the next evening it failed again to respond to either of the remotes. I called Dish again and this time they had me change the Dish remote from IR to UHF. That remote has now been working fine for almost a full day, and I expect it will probably be fine from here on out. But, the problem is that the Harmony 880, of course, is an IR remote so is basically useless now with the receiver's current configuration.
So... any recommendations as to additional troubleshooting steps I can perform and/or ideas re: root cause? Again, the only thing that has changed has been the receiver (plus accompanying Dish remote). If the receiver is going to work successfully, it works with both the Dish and the Harmony remote. If it is going to fail, it will fail with both remotes. When the receiver is "failing" the remotes can successfully control the TV, and the Harmony can control a VCR and couple of different DVD players.
Thanks in advance for your assistance.









I'm awaiting delivery of the IR-to-UHF Pro Upgrade Kit. I hope it works!


