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Netflix streaming quality - Page 90

post #2671 of 5444
Quote:
Originally Posted by riceman00 View Post

First post here, but I've read this place on and off for quite a while.

Anyway, I've been having issues with Netflix streaming for the past couple of months. I recently upgraded my internet to the top tier package in my area from Comcast and regularly get 55MB down/10MB up. When I try to stream Netflix from my Sony BDP in the bedroom, it usually is 480SD at best. When I stream from my PS3 hard-wired, I'm now getting that same 480SD as the norm. I've tried putting the PS3 in the DMZ with all ports open just to see if that changed anything, no changes.

On a whim I tried my Apple TV ver 3, and I'm getting 1080HD streams regularly from it, wirelessly. Kind of aggravating, since I've seemingly now eliminated both my ISP and my network and narrowed it down to Sony products. I know my PS3 previously had no trouble, and I prefer that interface for watching series shows since it goes to the next episode with no interaction and just has a more streamlined feel to it. Too bad the quality is now terrible.

Anybody with a similar experience?
It may not be the Sony products, try hardwiring the Apple TV is place of the PS3 and see what happens. Is the router from Comcast? Is it both wired and wireless. It the Apple tv behaves the same as the Sony there may still be a router issue.
post #2672 of 5444
I tried using the PS3 wired and wirelessly, DMZ and no. It always comes out to about the same quality.

I spent a few minutes touring the Short Demo 23.9xxx film and the PS3 would only get around 1050 average both wired and wireless while the ATV would get 3850 wireless, haven't tried wired since wireless is working fine.
post #2673 of 5444
Quote:
Originally Posted by riceman00 View Post

I tried using the PS3 wired and wirelessly, DMZ and no. It always comes out to about the same quality.

I spent a few minutes touring the Short Demo 23.9xxx film and the PS3 would only get around 1050 average both wired and wireless while the ATV would get 3850 wireless, haven't tried wired since wireless is working fine.


Did you try the short demo with your BDP?



Ian
post #2674 of 5444
No just on the ATV and the PS3 which are side by side. I'm assuming I'll get similar throughput to the BDP since I'm always getting noted 480SD streams from it.
post #2675 of 5444
For Netflix streaming my processor never shows DD+, only regular DD. I am using a Sony S790. I think it is a problem with the processor, so can someone please confirm that the S790 does indeed send out DD+ when streaming? Thanks.
post #2676 of 5444
Quote:
Originally Posted by GGA View Post

For Netflix streaming my processor never shows DD+, only regular DD. I am using a Sony S790. I think it is a problem with the processor, so can someone please confirm that the S790 does indeed send out DD+ when streaming? Thanks.

The problem is probably with how you have the S790 set up. The BDP is capable of converting DD+ into DD for output over S/PDIF or over HDMI to AVRs which can't decode DD+. There's no doubt some setting which would enable that. I have an S390 and I'm certain that it outputs DD+ for Netflix and VUDU.
post #2677 of 5444
Thanks for the confirmation. I think the only thing you can set in the Sony is to output via bitstream or pcm. I am using bitstream over HDMI. It is generally the processors job via EDID to tell the source what it can process, so I think the processor's EDID may be incorrect but I cannot access it. I will contact processor people.
post #2678 of 5444
It may depend on what CDN the device is getting the video from. The Apple may have different encodes coming from a different path that isn't as badly clogged. Basically, the big name ISP's are allowing many connections used by Netflix CDN's to overload unless the peers pay $$$$.
post #2679 of 5444
The PS3 streams the best for me as it is the most reliable but I don't use it much because it has that annoying post-play crap I can't turn off so I use the Roku 3 more which actually lets me watch the end credits uninterrupted.
post #2680 of 5444
Quote:
Originally Posted by reddice View Post

The PS3 streams the best for me as it is the most reliable but I don't use it much because it has that annoying post-play crap I can't turn off so I use the Roku 3 more which actually lets me watch the end credits uninterrupted.

It should be noted that not all devices with "that annoying post-play crap" prevent the watching of end credits. WD TV Live plays the credits through before it brings up the next episode information and countdown, as does the Panasonic DMP-BDT220. My guess is that the player in my Sony BDP-S390 does as well, but it would be a hassle to test that theory out at this time.
post #2681 of 5444
Quote:
Originally Posted by riceman00 View Post

First post here, but I've read this place on and off for quite a while.

Anyway, I've been having issues with Netflix streaming for the past couple of months. I recently upgraded my internet to the top tier package in my area from Comcast and regularly get 55MB down/10MB up. When I try to stream Netflix from my Sony BDP in the bedroom, it usually is 480SD at best. When I stream from my PS3 hard-wired, I'm now getting that same 480SD as the norm. I've tried putting the PS3 in the DMZ with all ports open just to see if that changed anything, no changes.

On a whim I tried my Apple TV ver 3, and I'm getting 1080HD streams regularly from it, wirelessly. Kind of aggravating, since I've seemingly now eliminated both my ISP and my network and narrowed it down to Sony products. I know my PS3 previously had no trouble, and I prefer that interface for watching series shows since it goes to the next episode with no interaction and just has a more streamlined feel to it. Too bad the quality is now terrible.

Anybody with a similar experience?
I agree with others that you still have some sort of network issue. I've had PS3's and many Sony players and internet service half the speed of yours, and I always get 1080p at the top bitrate whether wired or wireless. It's also possible the particular titles you are trying to play aren't HD.
post #2682 of 5444
Quote:
Originally Posted by mdavej View Post

I agree with others that you still have some sort of network issue. I've had PS3's and many Sony players and internet service half the speed of yours, and I always get 1080p at the top bitrate whether wired or wireless. It's also possible the particular titles you are trying to play aren't HD.

Breaking Bad is the title I'm watching, and I know it's HD, or netflix says it is. Other titles I watch are usually HD as well but rarely come down at that speed on my Sony devices.

It's a strange issue, that's for certain. I do Cisco route/switch/security by trade so this is beyond maddening that I know the bandwidth to be there, yet my device of choice doesn't seem to want to use it.

For now I'll keep using the AppleTV. I haven't done any packet capturing, but maybe there is something to the ATV using a different set of servers/CDN than the Sony devices? Wouldn't make sense to me if I was designing it, I'd base my delivery on geographic location so that the closest servers would deliver the content and reduce the network travel. Less hops, less paths to become congested.
post #2683 of 5444
Just thought I'd chime in here... I seem to be having the same/similar issue (from what I've briefly read) as riceman.... I haven't been able to stream Netflix in HD on any of my devices since the beginning of July. Nothing has changed with my set up. I'm using a Samsung Bluray player to stream through to my TV and a Macbook Pro on my computer (both have streamed in HD fine for the past 2 years). I've got TWC as my internet service provider. I can stream youtube in HD, Vimeo in HD as well as other sites on my computer with no issue until I go to Netflix. I've hardwired everything to the router at least twice, uninstalled reinstalled silver light, all while spending countless hours with tech support from both TWC and Netflix to no avail. My average download speed is ~24Mbps... I'm really at a loss as to why all of a sudden I can no longer stream Netflix in HD but everything else streaming in HD works perfectly fine... I've even gone to my parents house (whom have TWC and the same speed as me) and can't stream it from my computer over there.... I'm really not sure what to do other than cancel my subscription...
post #2684 of 5444
Quote:
Originally Posted by PeterCat View Post

Just thought I'd chime in here... I seem to be having the same/similar issue (from what I've briefly read) as riceman.... I haven't been able to stream Netflix in HD on any of my devices since the beginning of July. Nothing has changed with my set up. I'm using a Samsung Bluray player to stream through to my TV and a Macbook Pro on my computer (both have streamed in HD fine for the past 2 years). I've got TWC as my internet service provider. I can stream youtube in HD, Vimeo in HD as well as other sites on my computer with no issue until I go to Netflix. I've hardwired everything to the router at least twice, uninstalled reinstalled silver light, all while spending countless hours with tech support from both TWC and Netflix to no avail. My average download speed is ~24Mbps... I'm really at a loss as to why all of a sudden I can no longer stream Netflix in HD but everything else streaming in HD works perfectly fine... I've even gone to my parents house (whom have TWC and the same speed as me) and can't stream it from my computer over there.... I'm really not sure what to do other than cancel my subscription...

It's called "summer vacation." If you have kids or relatives with kids then you know that when ever there is a vacation and nothing else for them to do they'll sit around watching movies on Netfix. My two great nephews do that. That means that during certain periods of the year Netflix will have more demand than it has resources for. Have you even gotten the error that says they cannot deliver the movie at this time? I have.

I think that Netfilx figures if they invest to cover that problem they might have financial problems because that infrastructure might not be needed the majority of the year. Right now streaming is a real crap shoot with more competitors coming into the market.
post #2685 of 5444
Quote:
Originally Posted by Brian Conrad View Post

It's called "summer vacation." If you have kids or relatives with kids then you know that when ever there is a vacation and nothing else for them to do they'll sit around watching movies on Netfix. My two great nephews do that. That means that during certain periods of the year Netflix will have more demand than it has resources for. Have you even gotten the error that says they cannot deliver the movie at this time? I have.

I think that Netfilx figures if they invest to cover that problem they might have financial problems because that infrastructure might not be needed the majority of the year. Right now streaming is a real crap shoot with more competitors coming into the market.


I'd be more than happy to go along with that theory but I can't even get it to register HD at all during all hours of the day/night... In the past there have been times when it would load HD and then drop out due to slow buffering speeds during potential peak hours of the day. I didn't like it, but knew what was going on... Now it doesn't matter if it's 1am, 6am, noon, 6pm, 8pm, etc... It won't even load nor come close to loading in HD.
post #2686 of 5444
Quote:
Originally Posted by PeterCat View Post

I'd be more than happy to go along with that theory but I can't even get it to register HD at all during all hours of the day/night... In the past there have been times when it would load HD and then drop out due to slow buffering speeds during potential peak hours of the day. I didn't like it, but knew what was going on... Now it doesn't matter if it's 1am, 6am, noon, 6pm, 8pm, etc... It won't even load nor come close to loading in HD.
I have never had an issue of late with streaming on HD. You may be coming off of a congested Content server. Have you tried changing your DNS servers in your Router, or the device you are using to stream to, to see if that makes any changes?
post #2687 of 5444
I'm having the same exact issue, and I've been dealing with TWC and Netflix all weekend. I'm unable to stream in HD both on the Netflix web site, the Windows 8 app, and on my Xbox 360. All three devices simply max out at a 1750kbps stream. This is despite having a relatively stable 50Mbit connection.

I don't even have the option of manually choosing a higher bitrate with Ctrl-Shift-Alt-S on the Silverlight player -- it only gives me the option of streaming up to 1750kbps. I can only assume this is a feature of the CDN I happen to be connecting to, in order to keep it from overloading, but I have no way of proving that, of course. I've tried using a different DNS (both Google's and OpenDNS) but I think I'm connecting to the same CDN regardless.

If it's simply an issue of capacity on Netflix's part, they're not admitting it. I went ahead and canceled my subscription. I'm not going to pay them for terrible quality streaming. Maybe I'll try again in a few months.
post #2688 of 5444
Quote:
Originally Posted by Psyact View Post

I don't even have the option of manually choosing a higher bitrate with Ctrl-Shift-Alt-S on the Silverlight player -- it only gives me the option of streaming up to 1750kbps.

Some titles are 720p-only, in which case you can't watch them in HD in either the Win8 Netflix app or the web player. In their entry on Netflix's web site it will say, "Available in HD on your TV" as opposed to just "Available in HD". You can read all about this in the "Whats up with most stuff being 'Available in HD on your TV' crap?" thread. (It's not nearly "most stuff" rolleyes.gif). If you're browsing in a device which can indicate "Super HD", these titles will be marked simply "HD".
post #2689 of 5444
Quote:
Originally Posted by michaeltscott View Post

Some titles are 720p-only, in which case you can't watch them in HD in either the Win8 Netflix app or the web player. In their entry on Netflix's web site it will say, "Available in HD on your TV" as opposed to just "Available in HD". You can read all about this in the "Whats up with most stuff being 'Available in HD on your TV' crap?" thread. (It's not nearly "most stuff" rolleyes.gif). If you're browsing in a device which can indicate "Super HD", these titles will be marked simply "HD".

My terminology might be off -- I was specifically referring to 720p quality as "HD". TWC isn't on Netflix's "Open Connect" program, so I'm not able to stream 1080p/Super HD at all. The highest bitrate I can receive (in theory) is the 3000kbps bitrate, which is a 1280x720 encoded resolution. None of this includes the audio bitrate. Anyway, the titles I chose are specifically able to stream in 720p HD using the Silverlight player (Fringe, Orange is the New Black were two that I used; a relative in another state was able to select 3000kbps rate when playing those two shows).

The 1750kbps bitrate is equivalent to a 720x480 encoded resolution, or three "bars" on many Blu-ray or console-based players (at least the ones that aren't able to stream Super HD, from my understanding).
post #2690 of 5444
Quote:
Originally Posted by Psyact View Post

The highest bitrate I can receive (in theory) is the 3000kbps bitrate, which is a 1280x720 encoded resolution.

Not true--you should be able to get the 3850 Kbps 1080p video encodes in the Win8 app and most other devices with adaptive bit rate Netflix players; the Xbox app is artificially constrained to 720p. The "Super HD" video encodes are 1080p at 4300- and 5800 Kbps.
Quote:
Anyway, the titles I chose were specifically able to stream in 720p HD using the Silverlight player (Fringe, Orange is the New Black were two that I used).

You're right--there's something strange if you can't see higher bit rates than 1750 Kbps in the Stream Manager. I can see 3000 Kbps for both in the web player Stream Manager and 5800 Kbps for both in the Win8 app Stream Manager. (It's weird that Fringe is available in HD on PCs since it originally aired on Fox and is distributed domestically by them but maybe it's because it's a Warner production).
post #2691 of 5444
I did the Ctrl-Shift-Alt-S thing as well and 1750 was the highest option that was displayed as well... It's something that just started for me after the beginning of July. Up until then I was able to watch HD streaming without any problem... I can't get TWC to admit throttling (since they are having a huge spat with Netflix) nor can I get Netflix to admit there is anything wrong on their end. I'm about ready to cancel as well because everyone wants to take me through all the same troubleshooting every time I call...
post #2692 of 5444
Quote:
Originally Posted by PeterCat View Post

I did the Ctrl-Shift-Alt-S thing as well and 1750 was the highest option that was displayed as well... It's something that just started for me after the beginning of July. Up until then I was able to watch HD streaming without any problem... I can't get TWC to admit throttling (since they are having a huge spat with Netflix) nor can I get Netflix to admit there is anything wrong on their end. I'm about ready to cancel as well because everyone wants to take me through all the same troubleshooting every time I call...

And this is with every HD title that you try to watch? Not just things which say, "Available in HD on your TV" in their descriptions? If so, that's fairly bizarre. Whether or not your player can get the higher bit rate encodes under current conditions on your connections to the servers is one thing, but the player not registering the existence of higher bit rate encodes than 1750 Kbps is another.

What are some titles you've tried to play and not been able to see the HD encodes thereof in the Win8 app or web player's Stream Manager dialog?
post #2693 of 5444
Quote:
Originally Posted by michaeltscott View Post

And this is with every HD title that you try to watch? Not just things which say, "Available in HD on your TV" in their descriptions? If so, that's fairly bizarre. Whether or not your player can get the higher bit rate encodes under current conditions on your connections to the servers is one thing, but the player not registering the existence of higher bit rate encodes than 1750 Kbps is another.

What are some titles you've tried to play and not been able to see the HD encodes thereof in the Win8 app or web player's Stream Manager dialog?

This is with all HD titles I try. I will go to the watch instantly -> HD -> Show HD for PC/Mac and I don't get the option to force the higher bitrate. I've tried Orange is the New Black, House of Cards, End of Watch, Weeds, Hunger Games etc... Four of those titles I have watched in HD both on my computer and on my TV through the Samsung Bluray player prior to July and they came through in HD without a glitch. One thing that I just noticed is that even when I'm under the HD section, the show/movie doesn't have the HD icon on it prior to when I play it. If I remember correctly, it used to show HD in the description prior to starting to stream the video. I'm wondering if I'm not able to access the HD shows for some reason and that's why 1750 is the highest bitrate I can stream... I have uninstalled/reinstalled silverlight quite a few times as well.
post #2694 of 5444
Quote:
Originally Posted by PeterCat View Post

This is with all HD titles I try. I will go to the watch instantly -> HD -> Show HD for PC/Mac and I don't get the option to force the higher bitrate. I've tried Orange is the New Black, House of Cards, End of Watch, Weeds, Hunger Games etc... Four of those titles I have watched in HD both on my computer and on my TV through the Samsung Bluray player prior to July and they came through in HD without a glitch. One thing that I just noticed is that even when I'm under the HD section, the show/movie doesn't have the HD icon on it prior to when I play it. If I remember correctly, it used to show HD in the description prior to starting to stream the video. I'm wondering if I'm not able to access the HD shows for some reason and that's why 1750 is the highest bitrate I can stream... I have uninstalled/reinstalled silverlight quite a few times as well.

These are exactly the same symptoms I'm experiencing as well. I randomly loaded about 10 shows on the "HD on PC/Mac" setting and none will stream above 1750kbps. I've tried every possible combination of troubleshooting to fix it, and nothing is working. I don't remember when this started, but it couldn't have been too long ago, because I would have noticed it -- the streaming at 1750kbps is noticeably poor.

Unfortunately, Netflix customer support is worthless. I haven't been able to speak to anyone that knows anything about...well, anything. One guy told me that Netflix uses a different "frequency" than other streaming services and that "upload and download have to match or the video won't load". When I asked him to clarify what he meant by frequency, he said, "Radio Waves". There doesn't seem to be a way to escalate to an actual tech with a baseline knowledge. TWC has been equally useless, although they've done a lot more. Honestly, if Netflix is the only thing I'm having trouble with, the logic is that the problem lies with Netflix, unless TWC is somehow interfering with their content (which they would never admit to).
post #2695 of 5444
I don't know if you tried to go to your account and make sure it is set to the Best setting here.
https://movies.netflix.com/HdToggle
post #2696 of 5444
Quote:
Originally Posted by reddice View Post

I don't know if you tried to go to your account and make sure it is set to the Best setting here.
https://movies.netflix.com/HdToggle

My account is set to "Best". I even tried toggling it with another setting just to make sure it was actually set on Best.

That's pretty much the only troubleshooting step Netflix customer support offers.
post #2697 of 5444
Interestingly enough, when I connect through a VPN, the option to stream at 3000kbps is available.

Hmmm...
post #2698 of 5444
Quote:
Originally Posted by PeterCat View Post

This is with all HD titles I try. I will go to the watch instantly -> HD -> Show HD for PC/Mac....

All titles listed like that should be in HD, up to 3850 Kbps 1080p in the Win8 app, constrained to 3000 Kbps 720p in the web player.
Quote:
I've tried Orange is the New Black, House of Cards, End of Watch, Weeds, Hunger Games etc...

Of those only The Hunger Games is "Available in HD on your TV"; you shouldn't be able to get that one in HD on your PC, in either the Win8 app or the web player.
Quote:
One thing that I just noticed is that even when I'm under the HD section, the show/movie doesn't have the HD icon on it prior to when I play it. If I remember correctly, it used to show HD in the description prior to starting to stream the video.

In what description? Are you talking about the one which pops up when you mouse over the title's poster icon? That one doesn't indicate HD for me either. If you enter a title's full page description, at the bottom of the right side column it'll say either "Available in HD" or "Available in HD on your TV"; the latter means that you can't play it in HD on computers.
Quote:
I'm wondering if I'm not able to access the HD shows for some reason and that's why 1750 is the highest bitrate I can stream... I have uninstalled/reinstalled silverlight quite a few times as well.

I can't see how Silverlight would have much to do with it. Since the Stream Manager dialog lists 1750 Kbps as the highest bit rate video encode I should think that would be because Netflix's servers told the player that. I'm going to play around with it and see whether I can make it happen.

EDIT: Well I tried setting my screen resolution down below 1280x720 (to a 1024x768) and the only thing that happened was that the players wouldn't ask for any encode higher than 1750 Kbps; the Stream Manager dialog still showed 2350- and 3000 Kbps in the web player and 2350-, 3000-, 3850-, 4300- and 5800 Kbps in the Win8 app. Whatever's going on it's truly strange.
post #2699 of 5444
Quote:
Originally Posted by Psyact View Post

One guy told me that Netflix uses a different "frequency" than other streaming services and that "upload and download have to match or the video won't load". When I asked him to clarify what he meant by frequency, he said, "Radio Waves".

What an amazing piece of nonsense! I can't believe that even the worse phone CSR would feed you that tripe rolleyes.gif.
post #2700 of 5444
Quote:
Originally Posted by Psyact View Post

Interestingly enough, when I connect through a VPN, the option to stream at 3000kbps is available.

Hmmm...

"Hmmm..." indeed biggrin.gif. It really sounds as though the servers that you're getting connected to actually don't have the HD encodes available.

If you go to https://help.netflix.com/help, is there an option for "Start Live Chat" at the bottom of the page (link is https://help.netflix.com/help#startChat)? If so, I'd thoroughly write up a thorough description of the problem and paste it into the chat buffer. The description could be something like (you can find your service code by clicking a link at the bottom of their web site pages):

My service code is xxx-yyy. I've been trying to stream HD titles in both the Win8 Netflix app and the web site player without success. When I bring up the "Stream Manager" dialog (CTRL-SHIFT-ALT-S) to try to force it to stream the HD video encodes it only lists bit rates up to 1750 Kbps, which is the highest bit rate standard definition video encode, 720x480 res; I'm expecting to also see 2350- and 3000 Kbps 720p choices in the web site player's Stream Manager and also 3850 Kbps 1080p in the Win8 app. I'm aware that some titles cannot be streamed in HD in either the Win8 app or web site player (marked on their web site pages as "Available in HD on your TV" as opposed to just "Available in HD"), but the titles I've tried aren't any of those. Some of the titles I've tried are "Orange is the New Black", "House of Cards", "End of Watch" and "Weeds", all of which are listed as being available in HD on PCs on the Netflix web site. It's as though the servers that I'm being connected to don't have the HD encodes for those titles, or at least not the ones used by the PC. I've checked and my account video quality setting (https://movies.netflix.com/HdToggle) is "Best"; my monitor's resolution is set to 1920x1080. I used to be able to get HD in the PC video players; I think that I stopped being able to get it around ...

If you're not familiar with it, the stream manageer looks like http://cdn.avsforum.com/1/1f/1f31acc1_NewNetflixStreamManagerSmall.jpeg.

If you give them something like this they can pass it to their research team verbatim, without mucking it up by paraphrasing what you've told them in bits and pieces. The problem is that the chat service might not be available to you. I've been told that it's in beta and that not everyone has access to it yet.
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