or Connect
AVS › AVS Forum › Video Components › Video Download Services & Hardware › Netflix streaming quality
New Posts  All Forums:Forum Nav:

Netflix streaming quality - Page 91

post #2701 of 5439
Well, after a two-hour conversation with Nicole, I finally got her to annotate the issue on my account. She said that the note would make its way up to a technician of some sort, who would hopefully be able to check the server for any problems.

So, hopefully the issue will be resolved in the next week or so. She noticed that I canceled my subscription. I told her that I was holding it hostage until I received HD-quality streaming once again. biggrin.gif It's good through the 18th of next month, so the clock's ticking, Netflix!
post #2702 of 5439
Quote:
Originally Posted by michaeltscott View Post

"Hmmm..." indeed biggrin.gif. It really sounds as though the servers that you're getting connected to actually don't have the HD encodes available.

If you go to https://help.netflix.com/help, is there an option for "Start Live Chat" at the bottom of the page (link is https://help.netflix.com/help#startChat)? If so, I'd thoroughly write up a thorough description of the problem and paste it into the chat buffer. The description could be something like (you can find your service code by clicking a link at the bottom of their web site pages):

My service code is xxx-yyy. I've been trying to stream HD titles in both the Win8 Netflix app and the web site player without success. When I bring up the "Stream Manager" dialog (CTRL-SHIFT-ALT-S) to try to force it to stream the HD video encodes it only lists bit rates up to 1750 Kbps, which is the highest bit rate standard definition video encode, 720x480 res; I'm expecting to also see 2350- and 3000 Kbps 720p choices in the web site player's Stream Manager and also 3850 Kbps 1080p in the Win8 app. I'm aware that some titles cannot be streamed in HD in either the Win8 app or web site player (marked on their web site pages as "Available in HD on your TV" as opposed to just "Available in HD"), but the titles I've tried aren't any of those. Some of the titles I've tried are "Orange is the New Black", "House of Cards", "End of Watch" and "Weeds", all of which are listed as being available in HD on PCs on the Netflix web site. It's as though the servers that I'm being connected to don't have the HD encodes for those titles, or at least not the ones used by the PC. I've checked and my account video quality setting (https://movies.netflix.com/HdToggle) is "Best"; my monitor's resolution is set to 1920x1080. I used to be able to get HD in the PC video players; I think that I stopped being able to get it around ...

If you're not familiar with it, the stream manageer looks like http://cdn.avsforum.com/1/1f/1f31acc1_NewNetflixStreamManagerSmall.jpeg.

If you give them something like this they can pass it to their research team verbatim, without mucking it up by paraphrasing what you've told them in bits and pieces. The problem is that the chat service might not be available to you. I've been told that it's in beta and that not everyone has access to it yet.

FWIW: On Optimum I decided to checked some the titles you mentioned, House Of Cards, End Of Watch and Orange Is The New Black and they are all streaming in HD on all my PC's. One has Vista and the other Windows 8 app of which example short ramps up to 5800 kps. Anyone having problems with open connect should contact Netflix as per your advise and have it checked.


Ian wink.gif
post #2703 of 5439
Quote:
Originally Posted by mailiang View Post

Anyone having problems with open connect should contact Netflix as per your advise and have it checked.

The people having these problems are not on ISPs who are set up for Open Connect.
post #2704 of 5439
I gave up the fight long ago. I rarely get anything in HD. I have come to expect 480SD. Netflix is just a last resort option if I am bored to death and want to watch something that I dont care about sound and picture quality.
post #2705 of 5439
I have the reverse problem of reliably getting 5800 Kbps 1080p "Super HD" for all non-720p-only titles and not wanting it because I have a bandwidth cap. That high Super HD bit rate encode with 384 Kbps 5.1 DD+ sound is 2.78 GB/hour, so if I average 4 hours a day of that it costs me 345 GB in a 31 day month against my 400 GB cap (which is pretty damn generous as bandwidth caps go). If I could constrain it to 3850 Kbps non-Super 1080p w/5.1 sound it would cost 236 GB, 108 GB less than Super HD. During the summer hiatus of most of the TV shows that I follow I'm streaming a lot of video.

Whereas I can see the difference between the 3850- and 5800 Kbps video encodes, it's not worth it for most things. I've taken to setting the output resolution of my Roku 3 to 720 res and using it for watching things for which I don't feel the need for the highest quality possible video. The only services I use on my Roku which have 1080p video are Netflix, VUDU and Blockbuster and I don't watch much video from the latter two (I can switch to another platform for VUDU anyway).
post #2706 of 5439
Quote:
Originally Posted by michaeltscott View Post

The people having these problems are not on ISPs who are set up for Open Connect.


Then what's all the fuss about? Do you really believe that Netflix would be offering consistent HD quality streams to those ISP's who refuse to sign up for Open Connect? tongue.gif



Ian
post #2707 of 5439
Mike - Thanks a bunch for taking the time to write up all of that. I supposedly have a ticket open from a phone support conversation detailing all of that from yesterday am. I'm going to work on getting another one open via chat as well.

I really think it has something to do with the huge spat that Netflix and TWC are having about allowing open connect...

Hopefully all of this will be resolved, else I will have to hold my account hostage as well.
post #2708 of 5439
Well, it appears as though my issue was resolved.

The Silverlight player is slightly different, and has an "HD" button now which brings up a menu with an option to "allow HD". Now that this is checked, I can force streaming up to 3000Kbps on the web site.

The Windows 8 app also now allows me to select higher bitrates.

I will check to see if I can get an HD stream on my Xbox later this evening.

Thank you, anonymous Netflix technician!

[EDIT] HD is available on my Xbox 360 app as well. Looks like whatever the problem was is resolved.
Edited by Psyact - 7/24/13 at 4:51pm
post #2709 of 5439
Quote:
Originally Posted by Psyact View Post

The Silverlight player is slightly different, and has an "HD" button now which brings up a menu with an option to "allow HD". Now that this is checked, I can force streaming up to 3000Kbps on the web site.

There have been some changes to that player, but when I turn "Allow HD" off I still see the 2350- and 3000 Kbps choices on the Stream Manager. (I don't really understand why people called it "the Silverlight player" as though there was something special about Silverlight, a large suite of web site authoring tools analogous to Adobe Flash. There is a misconception that the player used IIS Smooth Streaming--not a part of Silverlight--which it never has. In any case MS is dropping Silverlight R&D like Adobe is dumping Flash and Netflix has developed an HTML5 player which will become available first in IE in Windows 8.1).

Whatever--I'm glad that it works for you now smile.gif.
post #2710 of 5439
I can also still see the choices on the Stream Manager regardless of whether "Allow HD" is checked. So it may be a coincidence that the new version of the player is now showing for me, but regardless, something, somewhere changed.

I didn't mean to suggest that I don't know what Silverlight is, but I couldn't really think of a better term to describe it. "Netflix player" is kind of ambiguous.

PeterCat, I hope you have the same luck as I did. It took me over 2 hours to get the customer service rep to finally put a note on my account, but at least it's working now.
post #2711 of 5439
Works for me now as well!!! I've got the HD icon and can force stream up to 3000kbps now in the silverlight player. I've still yet to check my Bluray player but I'm guessing it'll probably work there as well.

I'll second Psyact and say, "Thank you anonymous Netflix technician!"
post #2712 of 5439
Quote:
Originally Posted by Psyact View Post

...I couldn't really think of a better term to describe it. "Netflix player" is kind of ambiguous.

I just call it "the web site player", which will remain an accurate description when they've transitioned to the one authored in HTML5.
post #2713 of 5439
Quote:
Originally Posted by michaeltscott View Post

I just call it "the web site player", which will remain an accurate description when they've transitioned to the one authored in HTML5.


Correct me if I'm wrong Mike, but isn't Silverlight a plug in?



Ian
post #2714 of 5439
Quote:
Originally Posted by mailiang View Post

Correct me if I'm wrong Mike, but isn't Silverlight a plug in?

Yes, just like Adobe Flash, it's counterpart. What of it?
post #2715 of 5439
Quote:
Originally Posted by michaeltscott View Post

Yes, just like Adobe Flash, it's counterpart. What of it?

Psyact posted that he knew what it was, and although web player would be an appropriate term to describe it, personally I've always just referred to it as a plug in.


Ian
post #2716 of 5439
Quote:
Originally Posted by mailiang View Post

Psyact posted that he knew what it was...

No--he stated "I didn't mean to suggest that I don't know what Silverlight is...", implying that he does know.
Quote:
...and although web player would be an appropriate name to describe it, personally I've always just referred to it as a plug in.

We're talking about the app within the web site which lets you play titles in a web browser (which comes up when you hit the PLAY button), not the add-on facility which provides its constituent basic functions. When I say "web site player" I mean the Netflix player you can view at their web site, no matter what was used to author it.
post #2717 of 5439
Quote:
Originally Posted by michaeltscott View Post

No--he stated "I didn't mean to suggest that I don't know what Silverlight is...", implying that he does know.
We're talking about the app within the web site which lets you play titles in a web browser (which comes up when you hit the PLAY button), not the add-on facility which provides its constituent basic functions. When I say "web site player" I mean the Netflix player you can view at their web site, no matter what was used to author it.


Some sites like DIRECTV on line use Adobe Flash, but they refer to their own version as the DIRECTV Player when you download their plug in. I just meant that Silverlight is just Silverlight. Sorry for any confusion.


Ian
post #2718 of 5439
Adobe Flash is terrible for video as even Amazon Instant was bad until I switched it over to Silverlight. YouTube even looks more pixilated at 1080p unless you use the HTML5 player however only some videos support it.

Adobe Flash was never made for videos it's main purpose was to play games and serve ads. HTML5 and Silverlight were built for video playback.
post #2719 of 5439
Given that VP8 is royalty free and maintained by Google there might well be a switch to HTML5 WebM players and even with streaming apps for players. Corporations don't like to pay royalties and MPEG-LA doesn't play well with others. Similarly digital movies are distributed to theaters in the open JPEG-2000 format.
post #2720 of 5439
Quote:
Originally Posted by reddice View Post

Adobe Flash is terrible for video as even Amazon Instant was bad until I switched it over to Silverlight. YouTube even looks more pixilated at 1080p unless you use the HTML5 player however only some videos support it.

Adobe Flash was never made for videos it's main purpose was to play games and serve ads. HTML5 and Silverlight were built for video playback.


Unfortunately it's the most widely used for streaming. Divx and VLC multi media players usually offer better quality for me.


Ian
Edited by mailiang - 7/25/13 at 1:18pm
post #2721 of 5439
How do I access the streaming info on the Windows 8 Netflix app? MichaelScott had mentioned it before but I can't remember the info. I need to save it this time. Thanks in advance.
post #2722 of 5439
Quote:
Originally Posted by aaronwt View Post

How do I access the streaming info on the Windows 8 Netflix app? MichaelScott had mentioned it before but I can't remember the info. I need to save it this time. Thanks in advance.

Same as in the web site player--CTRL-SHIFT-ALT-S.
post #2723 of 5439
I'm having issues with my Sony BDP-S380 streaming HD. My windows computer will stream HD all day long but the blu-ray player will tell me that I have a speed of 0.3 Mb/s sometimes. I'm on bright-house internet and have a consistent 10 Mb/s connection.
post #2724 of 5439
What router do you have, how do you have the Blu-ray player and computer connected back to the router? Also what modem do you have from Brighthouse? Are you able to pull any stats from the modem, showing any errors, etc? Have you checked over in the Brighthouse forum over at dslreports.com to see if anyone else is having any issues?

Also, what is your tracert showing, from you to AVSforum.com, dslreports.com, diychatroom.com.
post #2725 of 5439
Well Netflix WI behavior has been weird this week. Monday and Tuesday were awful to get an HD stream. Weds and Thursday OK. Last night I got one movie at HD but didn't like it and so after 10 minutes left to find something else. All the subsequent films including about 10 minutes of an "Orange is the New Black" were at 1.2 mbps. Usually I let a show run for at least 2 minutes because it may start out at a low bitrate and then you notice things have 'crisped up' and checking it has switch to the higher bitrate.

Also it may be a little wrong to say we aren't getting an HD stream because what it looks like is we're getting a low bitrate HD stream. This because if it were switching resolution to an SD stream it wouldn't have the artifacts I see. I've been able to encode decent looking 720p files at 900 kbps but those are using high profile encoding settings that older computers won't decode very well though this one and my BD player will. From what I've been reading Netflix avoids those high profile techniques so the streams deliver on older systems. Sometimes by mistake I forget to set the bitrate on one of my 3D animations and the result is a blocky HD video not too much unlike what some of the very low bitrate streams from WI look like.
post #2726 of 5439
As I said Netflix needs to ditch those 240p encodes as they look terrible on a HDTV and are only good for a 1977 Silvanian TV.

As for the bitrate indicator for the Windows 8 app all you need to press is CTRL, SHIFT and S. You don't need to press the ALT key.
post #2727 of 5439
Quote:
Originally Posted by reddice View Post

As for the bitrate indicator for the Windows 8 app all you need to press is CTRL, SHIFT and S. You don't need to press the ALT key.

That's interesting. It saves the massive effort required to hold down the ALT key rolleyes.gifbiggrin.gif. I'll probably keep pressing ALT anyway since it works in both the Win8 app and the web site player.
post #2728 of 5439
Quote:
Originally Posted by Brian Conrad View Post

From what I've been reading Netflix avoids those high profile techniques so the streams deliver on older systems.

I believe that older systems get a completely different set of encodes, non-adaptive-bit-rate VC-1 w/WMA sound instead of the adaptive bit rate AVC encode sets with separated sound (DD+ for 5.1, but I'm not sure how they encode the 64- and 192 Kbps stereo; MP3, maybe? I'd think that stereo PCM would be horrible at either bit rate).
post #2729 of 5439
Just wondering what codecs does Amazon Instant use?
post #2730 of 5439
Quote:
Originally Posted by reddice View Post

Just wondering what codecs does Amazon Instant use?

I don't know about streaming. If you download a purchase to your PC you get 6 Mbps 720p24 VC-1 with WMA Pro 5.1 sound. I've heard that if you download to TiVo Premiere you get 1080p24; Amazon won't download my purchases to my TiVo and I haven't cared enough to figure out why.
New Posts  All Forums:Forum Nav:
  Return Home
AVS › AVS Forum › Video Components › Video Download Services & Hardware › Netflix streaming quality