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Netflix streaming quality - Page 126

post #3751 of 5438
Tip one: Monday things will be better.
Tip two: do not attempt to watch movies at the top of the popular list. Wait a few days or a week.
Tip three: pick a movie teenagers won't want to watch.

Last night getting any decent stream on "All the Boys Love Mandy Lane" was about impossible. So much so I ditched it at a plot break and watched something not so popular in SuperHD all the way through (except for a brief segment right before 10 PM).

Put on your pen protector, the 411 on OpenConnect:
https://netflix.hs.llnwd.net/e1/us/layout/signup/deviceinfo/OpenConnectDeploymentGuide-v2.4a.pdf

and now an in depth research study on Netflix streaming:
http://www-users.cs.umn.edu/~viadhi/netflix.pdf

There will be a pop quiz on Monday. biggrin.gif
post #3752 of 5438
Quote:
Originally Posted by undecided View Post

???

based on what facts or reasoning?

The solution for when I (and many others) were having Netflix streaming problems from Apple TV's was for Netflix to change the CDN the Apple TV was connecting to from Netflix Streaming Service to Limelight. This fixed the problem on Apple TVs for many people on non Open Connect ISPs in mid December - check out the 64 page thread in the Apple TV Discussion forums.

So to say Open Connect is the only solution for those having streaming problems seems contary to what I and many others observed.


I'm not talking about streaming device issues. The majority of people who have these issues, regardless of the device they are using, are non Open Connect customers, which if you read my original response on this subject correctly, included the poster I was replying to.


Ian
post #3753 of 5438
Even if your ISP wants to do OpenConnect it's not going to happen overnight. Just check out the deployment guide at the link I posted. We won't give the usual suspect telecoms any point for being "proactive." wink.gif
post #3754 of 5438
Well I am really getting into Fringe and Chuck as I never watched these shows when they were on but Fringe dropped down to SD (maybe even low def as it really ticks me off when I hit display and see 240 SD on the screen) on the PS3 which before ever since February it was pretty much flawless.

Lately however the Roku 3 has been the most reliable device. It might drop down to 480p (not low def) at around the 30 minute mark but ramps back up to HD within 30 seconds. As I said most nights it does not do this however Netflix was having problems last night.
post #3755 of 5438
Quote:
Originally Posted by undecided View Post

It looks like you edited your post above.

So lets see - the argument is that Netflix caved because the ISPs were complaining publicly while knowing that Open Connect was the only solution to provide reliable Super HD service. I frankly have higher regard for Netflix management than that. I don't think they would put their customers experience at a lower priority than some public relations flack from ISPs - which they are more than capable of responding to........

You wouldn't be as surprised if you worked in marketing. Changing a policy due to negative publicity, isn't caving in or lowering customer priority. Offering every subscriber all content, regardless of the ISP's capabilities to carry Super HD/3D streams, actually helps their case for Open Connect.

Ian
post #3756 of 5438
Quote:
Originally Posted by Brian Conrad View Post

Even if your ISP wants to do OpenConnect it's not going to happen overnight. Just check out the deployment guide at the link I posted. We won't give the usual suspect telecoms any point for being "proactive." wink.gif
I can't see why TWC can't use Open Connect. Whats so great about there streaming service which just streams the ad ridden live cable channels that you can just watch anyway using a TWC receiver.

As TWC and Cable Vision split the metro NYC area with TWC providing most of the metro it sucks so bad that they don't provide Open Connect but cable vision does.
post #3757 of 5438

I have been trying Netflix (once again) for roughly two weeks catching up on recently released seasons of series and perhaps a couple of movies. I often do such during this time of year as OTA programming is rather light.

 

During this period I haven't streamed anything above 1.5Mpbs (average)... not once. Most cases it's been 1Mbps or less (even tried various hours of the day a few times). Years ago I never had the bandwidth for HD (dedicated business circuit) although now that I do it's beyond silly to be stuck in the mud to this degree. I don't expect Blu-ray quality but there is a certain minimum level of service/quality I do expect and if it wasn't a free trial I'd cancel in protect. :) 

post #3758 of 5438
Quote:
Originally Posted by Brian Conrad View Post

and now an in depth research study on Netflix streaming:
http://www-users.cs.umn.edu/~viadhi/netflix.pdf

I read that paper a while back. Their study was done in 2011, pre-Open Connect and Super HD (not that they'd have had access to Open Connect from the ISP they were using). What they found out was interesting; it would also be interesting if they repeated their experiments today and compared it to those older finding.
post #3759 of 5438
Quote:
Originally Posted by mailiang View Post

Who is your ISP? Sorry, but as I have posted before, Vudu does not receive anywhere the amount of traffic that Netflix attracts. The only solution at this point, is Open Connect.


Ian

ISP is the lovely and talented (not) Comcast !
post #3760 of 5438
Quote:
Originally Posted by michaeltscott View Post

I read that paper a while back. Their study was done in 2011, pre-Open Connect and Super HD (not that they'd have had access to Open Connect from the ISP they were using). What they found out was interesting; it would also be interesting if they repeated their experiments today and compared it to those older finding.
The field is VERY dynamic but I thought the paper would be useful for folks here who wonder what we're talking about.
post #3761 of 5438
Mailiang if you lived where you can only get Comcast or another non Open Connect ISP I don't think you will agree about Netflix stand on Open Connect as a solution. Be lucky you never have to see a godawful 240p picture. It's so bad I actually start to get sick with a headache if I stare at it longer than 30 seconds.
post #3762 of 5438
Quote:
Originally Posted by mailiang View Post

You wouldn't be as surprised if you worked in marketing.

Ian

but I do.....

Generally I am not a fan of the I am a (software engineer/tech marketer/network engineer or whatever) so I must be right line of posting.

Whatever points someone is trying to make should stand on there own.

Anyway we have beaten this poor old nag to death.
post #3763 of 5438
Netflix isn't going to change anything as long as their subscribership continues to grow. Anything new that they might do is just going to cost them money, reducing their bottom line in what must be a low margin business. Even setting up other providers for Open Connect will cost them money (particularly Comcast and TWC, the mega MSOs) but its money that they've been prepared to spend.

I hear lots of people bitch and moan about poor quality video from Netflix but it must be acceptable because you keep the service. If I was getting service as poor as some of you complain of I'd dump them until I heard that they'd improved.
post #3764 of 5438
Quote:
Originally Posted by michaeltscott View Post

Netflix isn't going to change anything as long as their subscribership continues to grow. Anything new that they might do is just going to cost them money, reducing their bottom line in what must be a low margin business. Even setting up other providers for Open Connect will cost them money (particularly Comcast and TWC, the mega MSOs) but its money that they've been prepared to spend.

I hear lots of people bitch and moan about poor quality video from Netflix but it must be acceptable because you keep the service. If I was getting service as poor as some of you complain of I'd dump them until I heard that they'd improved.
Folks here keep the service because we know the tricks. But on other boards including tech news sites the number one complaint is about old movies and TV shows on Netflix. Of course they're dumb because it's like they don't know that VUDU, Amazon Instant and iTunes exist (to name a few). New shows, except for their own series, is not what Netflix and Hulu do. And the general public probably only watches Netflix a couple times a week. They're not NF junkies like we are. wink.gif
post #3765 of 5438
Quote:
Originally Posted by michaeltscott View Post

I hear lots of people bitch and moan about poor quality video from Netflix but it must be acceptable because you keep the service. If I was getting service as poor as some of you complain of I'd dump them until I heard that they'd improved.

 

I was going to keep them after the month.... after my experience it isn't happening unless it turns around (to some degree).

post #3766 of 5438
Netflix's stock growth outperformed the S&P 500 by a factor of 10, 2013's top performer on that index. They ended the 3rd quarter with just under 30 million subs and expected to end the year with between 33 to 34 million. However bad their service is for the average sub, it's definitely not hurting their business.
post #3767 of 5438
Quote:
Originally Posted by michaeltscott View Post

I hear lots of people moan about poor quality video from Netflix but it must be acceptable because you keep the service. If I was getting service as poor as some of you complain of I'd dump them until I heard that they'd improved.
Well easy for you to say as you do the most moaning when you complain that your PS3 is a power hog and your other device does not ramp up fast enough so it is no longer your favorite. Be lucky you never have to bear a low def picture that makes me want to vomit every time I see it because it can take up to a minute before it ramps up to HD so we the mast majority have the right to whine all we want.

I see Michael that you are in San Diego you would not be so everything is great for me if you lived in a TWC area instead of a Cox area. Same with mailiang who lives in NJ and has Cable Vision also close to TWC served areas.

So all of you on Verizon, Comcast, TWC keep complaining as we have a right too. All of you on Open Connect ISPs well be lucky if you ever move then.
Edited by reddice - 1/3/14 at 2:31pm
post #3768 of 5438
Also we keep the service because the other streaming services are not that great. Amazon Instant and Hulu Plus is the only other real competition but 95% of there content is PPV only or is loaded with ads.

We have more than enough band with for multiple HD streams so we do get ticked off when we get PQ at a lower nitrate than a MP3 file.

Okay I ley it all out. Let's all talk nice again. This is getting heated up. Back on topic.
post #3769 of 5438
Quote:
Originally Posted by reddice View Post

I see Michael that you are in San Diego you would not be so everything is great for me if you lived in a TWC area instead of a Cox area. Same with mailiang who lives in NJ and has Cable Vision also close to TWC served areas.

Large portions of San Diego are covered by TWC and I've lived in a few of them. That was pre-Open Connect; I'm lucky to have landed in a Cox area. (I've rented MBRs in shared homes since retiring and have had to move a couple of times, but have been here for nearly 5 years. If I ever have to move again Cox network service will be high on my list of requirements, though a house on the beach might trump that biggrin.gif).
post #3770 of 5438
Quote:
Originally Posted by michaeltscott View Post

Netflix isn't going to change anything as long as their subscribership continues to grow. Anything new that they might do is just going to cost them money, reducing their bottom line in what must be a low margin business. Even setting up other providers for Open Connect will cost them money (particularly Comcast and TWC, the mega MSOs) but its money that they've been prepared to spend.

I hear lots of people bitch and moan about poor quality video from Netflix but it must be acceptable because you keep the service. If I was getting service as poor as some of you complain of I'd dump them until I heard that they'd improved.
I keep them because I couldn't care less what the picture looks like when my kids are watching whatever they watch during the day (when it actually usually looks good anyway). However, my own viewing is probably about 10% of what it was pre-November. You are right though - if people don't care enough to cancel, they're not sending the strongest message possible.
post #3771 of 5438
Quote:
Originally Posted by michaeltscott View Post

Large portions of San Diego are covered by TWC and I've lived in a few of them. That was pre-Open Connect; I'm lucky to have landed in a Cox area. (I've rented MBRs in shared homes since retiring and have had to move a couple of times, but have been here for nearly 5 years. If I ever have to move again Cox network service will be high on my list of requirements, though a house on the beach might trump that biggrin.gif).
Same here most of Brooklyn even Bay Ridge is served by TWC yet Coney Island small parts of Manhattan, LI and the Bronx are served by Cable Vision. The rest even Queens is TWC territory.

As I said with all the whining I do I don't have it as bad with TWC as the horror stories I read hear and in other places with FiOS and Comcast and there connections are way faster than mine.
post #3772 of 5438
Quote:
Originally Posted by met_fan View Post

I keep them because I couldn't care less what the picture looks like when my kids are watching whatever they watch during the day (when it actually usually looks good anyway). However, my own viewing is probably about 10% of what it was pre-November. You are right though - if people don't care enough to cancel, they're not sending the strongest message possible.
As I say for HD I can deal with 720p and up. What I can't stand is 480p unless the program is only in SD and I just can't watch anything low def (240p, 288p & 388p) it actually gives me a headache and I am not joking about that I am serious I get nauisus.
post #3773 of 5438
Quote:
Originally Posted by michaeltscott View Post

Netflix isn't going to change anything as long as their subscribership continues to grow. Anything new that they might do is just going to cost them money, reducing their bottom line in what must be a low margin business. Even setting up other providers for Open Connect will cost them money (particularly Comcast and TWC, the mega MSOs) but its money that they've been prepared to spend.

I hear lots of people bitch and moan about poor quality video from Netflix but it must be acceptable because you keep the service. If I was getting service as poor as some of you complain of I'd dump them until I heard that they'd improved.

It's my understanding that NF wants at least a shared cost arrangement with any ISP that goes with Open Connect .. I believe if NF were willing to pick up the whole tab as well as the support end, more ISP's would jump in ..

At any rate, like I've mentioned in the past, my ISP is not Open Connect (Charter) .. yet I continue to get a clean 1080 feed on the material offered in that encode ..

The issue, as you know, of NF quality is much more complicated than the NF front end .. NF wants it's customers to get the best bit rate possible, I have no doubt of that .. but the issue goes beyond what NF can control .. yet many don't take into consideration those issues and point the finger at NF ..

Yet, if NF were to pay for all ISP's to have Open Connect, we'd see another mass uprising if monthly costs went up a buck in order to pay for it ..

I still believe if ISP's would pony up for more bandwidth in areas identified as needing it, the problem would be solved .. but then, there would also likely be a price increase to the customer as well ..

In the meantime, those of you that are getting periodic low bitrates ..

1) Test your speed at
http://www.digitallanding.com/internet-speed-test/
Do it at various times of the day .. if you are not getting what you pay for, contact your ISP ..

2) Don't run it using WI-FI .. yes, it's more of a headache to run CAT5/6 but you will improve consistency and speed .. with all the noise flying thru the air these days, at least give Ethernet a try .. a 50 or 100 foot cable is cheap just to at least give it a shot .. believe it or not, that microwave oven, cordless house phones, baby monitors, security cameras .. close neighbors gear, etc, can all have an effect .. when your wireless connection burps (and believe me, they do all the time), you can end up with a re-buffer / slowdown ..

3) If you insist on using wireless, position the router as close to your device as possible with as few obstructions between it and the device .. and don't use any other devices while you are streaming from NF ..

4) Research the hidden settings .. you can change buffering / bitrate etc .. on some consoles / most PC's .. etc ..
post #3774 of 5438
Also changing topics which is needed I got my grandmother the Sony S5100 BD player. She watched Murder She Wrote on it last night around 11:30 PM EST it played great. My question is that it has the old Netflix GUI and it only displays up to 1080 HD but I did try the example short and it does go up to 5800 kbps what I want to know is that BD player not getting the new GUI and as anyone got it? Thanks.
post #3775 of 5438
Everything except iPods tablets and printers is wired. I would not have it any other way.
post #3776 of 5438
Quote:
Originally Posted by undecided View Post

but I do.....

Generally I am not a fan of the I am a (software engineer/tech marketer/network engineer or whatever) so I must be right line of posting.

Whatever points someone is trying to make should stand on there own.

Anyway we have beaten this poor old nag to death.


On that note, I have to agree. wink.gif


Ian
post #3777 of 5438
Quote:
Originally Posted by michaeltscott View Post

Netflix isn't going to change anything as long as their subscribership continues to grow.

I hear lots of people bitch and moan about poor quality video from Netflix but it must be acceptable because you keep the service. If I was getting service as poor as some of you complain of I'd dump them until I heard that they'd improved.

Quite right - I'd be long gone if I was getting the quality many report.

I wouldn't really be trying to send a message to Netflix - more a case of seeing no point in paying for something that had no value.

However Netflix is only likely to react if they see flat or dropping subscriber levels. With 29 Million and growing US subscribers in October they must be doing something right for now.
post #3778 of 5438
Anyway what about the S5100 BD player does anyone have the new Netflix GUI? I know there is a topic there but I am not going to read through hundreds od replys.
Edited by reddice - 1/3/14 at 3:25pm
post #3779 of 5438
Quote:
Originally Posted by mgkdragn View Post

1) Test your speed at
http://www.digitallanding.com/internet-speed-test/
Do it at various times of the day .. if you are not getting what you pay for, contact your ISP ..

I don't know that I would recommend that one. I just test my (nominally 100 Mbps) service with it a couple of times and got 3.5 Mbps down the first time and 9.6 Mbps the second time. I tested at other sites (speedof.me, speedtest.vudu.com, speedtest.net and the speed test at my provider's site and got readings ranging from 65 Mbps and 130 Mbps).
post #3780 of 5438
Hi all.

I've been trying to research all the options out there for streaming services - in particular those available in Australia.


We've purchased a Samsung F6400 Smart TV, which offers apps for Telstra BigPond Movies and Quickflix.

But when the lights go out and the projector comes on, so far we've found Sony's Video Unlimited service the best quality, streamed using our Sony BDP-S185 Blu-ray player.

With VU, I've noticed that most titles are available in 1080p (not 1080p24, as far as I can tell ?), and 5.1 audio (not sure what compression ?)

We also have a PS3, which I understand can also be hacked to run Netflix, but I'm not sure if it's worth it, given the patchy quality?


Blu-ray is still king, of course - but with our nearest Blockbuster quite a distance away now, it isn't always convenient.

I just wanted to hear people's experiences with all the streaming alternatives...?

Is Sony's offering the best quality?

Thanks in advance....
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