Originally Posted by DCT6416UIIIuser
Are Charter's fees the same regardless of state/location? If so, I have 3416 DCH dvr and internet access (currently running at 10 mbs, but as far as I know I only signed up for 5 mbs). My question then, if you could, is what should this cost me per month. Breaking it down would be even nicer.
I was told by a charter customer service rep (take that for what it worth) a month ago that the total monthly fee for their DVRs was $20/mo all over the country, but it was broken down differently in various areas. As I understand it, there is a fee to rent the equipment ($5 for me), plus a DVR Service Fee to provide the program guide and interactive service to make it work ($15 for me). This is similar in structure to any of Charter's cable boxes....for example a SD receiver "rents" for $2, plus the Interactive Service fee of $3, for a total of $5. High speed internet cost me $45/mo, which is the 5 Mbs speed, but this fee is only tied to other cable fees in that I get a small discount for using other Charter services.
However, different reps have tried to charge me more for my Moxi DVR....some saying that my DVR was an $5 "upgrade" to an HD receiver, and other reps ignored the fact I had a package that included a SD receiver and Interactive service fee that I was not using. So for a while I was actually paying $30/mo for my DVR. Part of this confusion within Charter is because the Moxi and the Motorola DVRs are fundamentally different: The current Moxi has it's own built-in cable modem and gets it's program guide from the same source as TiVo, while the Motorola DVRs (including the 3416) uses the same guide as the SD and HD receivers, that have a service fee of only $3/mo.
Several years ago, I had another rep tell me that they should break down the fees for the Motorola DVRs different than the Moxi, and the total cost of the Motorola might be cheaper, except they wanted to keep the same price structure for both DVRs. That could change. The only way to be sure of what you are paying is to get a detail price structure from Charter, and carefully go over your bill to understand their charges and be sure you have not been over-charged.
Yesterday, I ordered a TiVo HD XL from Amazon.com to replace my Moxi. After reading about the features of TiVo, and at the same time watching the TiVo price to continue to drop daily on Amazon.com, I concluded it was time to make the change....giving up a Moxi DVR that at one time was better and less expensive than TiVo....but that no longer seems to be the case. Change happens.
Thanks guys for the TiVo information.