Originally Posted by Stephen Hopkins
If I were that close I'd definitely drive up and drop in... I'd try to be as cordial as possible and see if that got a positive outcome... if not, then I'd probably get more aggressive, but I can't imagine they'd refuse a replacement or refund in person to a vocal AVS poster.
I've been nice in all of my emails and in all of the phone messages I've left. I actually didn't even like the idea of sharing my problems on a public forum like this, because I kind of feel bad. But like I said, I would hate to see someone else run into these kind of problems, especially if they live out of state--that would just add to the headache I'm sure.
I am taking your advice though, on Monday I am loading everything up and driving up. Honestly, I am amazed that any company wouldn't respond when their customer offers to drive the problem speakers back up to get them repaired (which is what I did in my initial emails). I wasn't even asking for a replacement (even though the speakers were about....3 days old at this point) just a repair, but still no response. Disheartening.