I have read these forums for years, and used them to help me in finally pulling the trigger last year on a high end Projector (RS20). Ive never once posted a message here, but after recent probelms, I felt the need to post. I've been having a problem with my JVC RS20. I've owned it for exactly 13 months. The projector replaced a OPTOMA H78DC3. My initial reaction to the projector was that while the color and image was a definite upgrade to my Optoma, the brighteness was not that huge of an improvement, even at the bulbs highest setting. My projector is mounted in a basement with no windows and is completely light controlled.
About a month ago, while watching a BLU RAY DVD the picture started turning red for a few seconds before returning to normal. At first I thought it might be the source signal or the HDMI cable. The problem was sporadic at first. However it eventually got to the point where it happened on a much more frequent basis. I contacted Jason Turk at AVS and his opinion was to send the unit off for repair. To insure the unit properly and ship it off to the nearest JVC repair center, it cost over $100.00 JVC had the unit for almost an entire month. When I got the unit back, I was checking the settings, and they had completely wiped out all of the calibration settings that Jason Turk had made. Thats $225.00 down the drain. I also noticed that the hours on the bulb went from 448 hrs to 788. Thats well over 325 hours added to the bulb. Thats almost 1 year of viewing at my current rate of use. I understand that they need to test the unit, but 325 hours of testing?
When I contacted JVC about the additional hours they simply took my information down and opened up a trouble ticket. Its been two weeks and still no response. I'm sure they will tell me that the additional hours are a glitch or something, but if the hours were reset to zero, that would be more believable, than the settings advancing 325 hours. The repair report had no mention of the exact problem other than JVC replaced a board on the unit. When I called to find out what was wrong, it simply stated that they had to replace a board, and that the repair cost including labor was $900.00 Luckily the unit was still under warranty. I have had the unit back for only 2 weeks, and after about 10 hours of viewing, the same problem is occuring again. Now I dont now if I simply have a lemon, or what, but I dont believe that the $6000.00 I spent on this unit is worth any where near the cost with this ind of reliability or service. The image is very good while watching movies, but for sports there is a very noticible blur. And if this recent problem with the screen turning red, can not be repaired, then it is definitely not worth the cost. If the JVC repair center cant even fix the problem, then I am left with $6000.00 worth of junk. I wish I could trade this lemon in, but I doubt AVS will want to take it back, even if the unit only was used sparingly over the past year.
I'm reading up now on other projectors, Sony BRAVIA VPL-VW85, Epson PowerLite Home Cinema 8500UB, Mitsubishi HC6800. I've also had others tell me to look at the new JVC RS25, because it has frame interpolation, but after such terrible luck with the RS20, im not sure I want to risk another JVC purchase. For now, I will have to send my RS20 in for repair again, and who knows how long i will be without it this time? They will probably test it again and put another 300 hours on the bulb, all with out any real reason to believe it will even be fixed properly this time. The warranty only has 11 more months on it, and all repairs after that point will be at my cost. The reason I spent the money on a high end projector was because I assumed buying a name brand high end projector would be a good investment, and I wouldnt have to deal with problems such as this.
What irks me the most is the additional hours put on a 400.00 bulb, and the fact the the experts couldnt even fix the unit. At this point I am wishing I had purchased a $2700.00 Epson with frame interpolation. It came eith an extra bulb, high light output, and the FI would have made sports viewing much better. and all at a much lower cost than the RS20. I would like to know if anyone else has had similar problems with their RS20 and this red screen of death, or has anyone had similar problems after sending their units to JVC for repair? Having so many hours used to test the unit? It would have been nice if JVC would have replaced the bulb after putting so many hours on it.