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Official JVC RS20/HD750 Owners Thread! - Page 168  

post #5011 of 5082
Quote:
Originally Posted by GlenC View Post

The hours only get reset when the component that has the hours logged is replaced. I think it is in the optical block and not the control board, but not sure. Calibration settings like any settings should be recorded somewhere in case someone changes the settings.... Most factory repairs require the display to be reset to factory settings for analysis and testing. Bulbs age more by turning on and off than they do by leaving them on. Bulbs also last/work for well over 2000 hours. There are some who bought the JVC, wanting a light canon and choose to replace the bulb every few hundred hours because they want a bright picture...... personal preference..... If the optical block is replaced, you're starting over, there is nothing that can be done about previous calibrations, everything in the light path has changed......

Document and photograph your problem and send it with the projector. They may have put the hours on your projector trying to find the problem, get the problem to appear..... then they would reasonably run the projector to see if it repeats......

Jason offers/provides AVS buyers, low prices, great customer service and return/replacement benefits a low volume reseller, such as myself, cannot afford. There is little, to no, profit in selling one or two projectors at the competitive prices internet shoppers demand. Factory warranty only, is what most get, unless the unit is defective OOTB, and rightly so. Those who pay full retail+, usually do so for the personal service, 30-90day returns, etc.

Not quite sure what you are saying Glenn, other than what others have already said?
post #5012 of 5082
Quote:
Originally Posted by GlenC View Post

The hours only get reset when the component that has the hours logged is replaced. I think it is in the optical block and not the control board, but not sure. Calibration settings like any settings should be recorded somewhere in case someone changes the settings.... Most factory repairs require the display to be reset to factory settings for analysis and testing. Bulbs age more by turning on and off than they do by leaving them on. Bulbs also last/work for well over 2000 hours. There are some who bought the JVC, wanting a light canon and choose to replace the bulb every few hundred hours because they want a bright picture...... personal preference..... If the optical block is replaced, you're starting over, there is nothing that can be done about previous calibrations, everything in the light path has changed......

Document and photograph your problem and send it with the projector. They may have put the hours on your projector trying to find the problem, get the problem to appear..... then they would reasonably run the projector to see if it repeats......

Jason offers/provides AVS buyers, low prices, great customer service and return/replacement benefits a low volume reseller, such as myself, cannot afford. There is little, to no, profit in selling one or two projectors at the competitive prices internet shoppers demand. Factory warranty only, is what most get, unless the unit is defective OOTB, and rightly so. Those who pay full retail+, usually do so for the personal service, 30-90day returns, etc.

1. Calibration settings like any settings should be recorded somewhere in case someone changes the settings? Hmm yes thats already been addressed, and while it might sound obvious to do that, nking of it at the time. I was a little destressed that my 6000.00 projector broke after 488 hrs of use.

2. AVS has great prices because they sell at volume? Well thats one of the resaons why I purchased from AVS and Jason.

3. Factory warrany only? Yes I understand that as I read the warranty, and I'm not expecting a free projector, just a working one.

4. Units only replaced if OOTB defective? Yes I read the warrany, and understand that since its been 488 hours o fuse mine does not meet OOTB defective.

5. Most factory repairs require the display to be reset to factory settings for analysis and testing? I now understand this, and for future repairs will ensure I write down any settings

6. Bulbs age more by turning on and off than they do by leaving them on.?
So are you saying that by them adding 325 hours to my bulb it hasnt aged that much so long as they left it running continuously?.


7. Bulbs also last/work for well over 2000 hours.? Yes thats what the specifications say on the RS20, but anyone who has owned a projector knows that number is usually over estimated. Also since I only had used 488 hours in 13 months, at 200 hours my bulb should have lasted approximately 4 years. I have lost almost 1 year of viewing because of the repair.

8. JVC RS20 isnt a light cannon? I never said I wasnt satisfied with the light output, just that I noticed it wasnt that much brighter. I bought the JVC for its supposed reliability, its black levels, and for its film like quality to movies. I am a little dissapointed in the motion blur with sports, but I can live with it.

9. They may have ran the projector to find out the problem? I already had documentd photos of the problem, and the problem occurred immediately upon turning the projector on. I even told them over the phone before I shipped it that I had photos and a small video of the problem, but they never once ased for those samples.

10. You state JVC may have reasonably run the projector to see if it repeats. 325 hrs in my opinion is not a reasonable amount of time. And if they had to run it that long, they should have either given me a replacement bulb, or a 50% discount on a new bulb. IMO

I'm not saying you are defending JVC, and I do understand that as a seller, you cant come on to a forum and bash them. However I think the whole situation could have and should have been handled better b such a large corporation as JVC. As I stated previously, i have worked with customers from every country you can imagine, and I always have made phone contact with them to clarify situations such as this. It seems to me JVC is avoiding rectifying the problem. They have my claim report, they have my e-mail they have my phone number. I suppose my next step is the old "May I speak to a supervisor phone call?"
post #5013 of 5082
Quote:
Originally Posted by KOENIGGE View Post

1. Calibration settings like any settings should be recorded somewhere in case someone changes the settings? Hmm yes thats already been addressed, and while it might sound obvious to do that, nking of it at the time. I was a little destressed that my 6000.00 projector broke after 488 hrs of use.

2. AVS has great prices because they sell at volume? Well thats one of the resaons why I purchased from AVS and Jason.

3. Factory warrany only? Yes I understand that as I read the warranty, and I'm not expecting a free projector, just a working one.

4. Units only replaced if OOTB defective? Yes I read the warrany, and understand that since its been 488 hours o fuse mine does not meet OOTB defective.

5. Most factory repairs require the display to be reset to factory settings for analysis and testing? I now understand this, and for future repairs will ensure I write down any settings

6. Bulbs age more by turning on and off than they do by leaving them on.?
So are you saying that by them adding 325 hours to my bulb it hasnt aged that much so long as they left it running continuously?.


7. Bulbs also last/work for well over 2000 hours.? Yes thats what the specifications say on the RS20, but anyone who has owned a projector knows that number is usually over estimated. Also since I only had used 488 hours in 13 months, at 200 hours my bulb should have lasted approximately 4 years. I have lost almost 1 year of viewing because of the repair.

8. JVC RS20 isnt a light cannon? I never said I wasnt satisfied with the light output, just that I noticed it wasnt that much brighter. I bought the JVC for its supposed reliability, its black levels, and for its film like quality to movies. I am a little dissapointed in the motion blur with sports, but I can live with it.

9. They may have ran the projector to find out the problem? I already had documentd photos of the problem, and the problem occurred immediately upon turning the projector on. I even told them over the phone before I shipped it that I had photos and a small video of the problem, but they never once ased for those samples.

10. You state JVC may have reasonably run the projector to see if it repeats. 325 hrs in my opinion is not a reasonable amount of time. And if they had to run it that long, they should have either given me a replacement bulb, or a 50% discount on a new bulb. IMO

I'm not saying you are defending JVC, and I do understand that as a seller, you cant come on to a forum and bash them. However I think the whole situation could have and should have been handled better b such a large corporation as JVC. As I stated previously, i have worked with customers from every country you can imagine, and I always have made phone contact with them to clarify situations such as this. It seems to me JVC is avoiding rectifying the problem. They have my claim report, they have my e-mail they have my phone number. I suppose my next step is the old "May I speak to a supervisor phone call?"

A customer of mine had a RS2 that was bad (not purchased from me), I took it to JVC for repair...... they replaced OB and returned it..... hours went to "0"....... picture was terrible no user settings were usable..... I took it back......... they replaced the control/signal board.... no change, I took it back..... they worked on it, added hours, don't remember how many and returned it.... Still not acceptable performance. They said they couldn't do anything more, "Japan" wouldn't authorize it.....

If your projector is still not functioning correctly, get with your dealer to get it fixed. You dealer should help you with the Warranty repairs and will probably be the only one to be able to get a replacement if necessary. That's what I would do for my customers...
post #5014 of 5082
Quote:
Originally Posted by GlenC View Post

A customer of mine had a RS2 that was bad (not purchased from me), I took it to JVC for repair...... they replaced OB and returned it..... hours went to "0"....... picture was terrible no user settings were usable..... I took it back......... they replaced the control/signal board.... no change, I took it back..... they worked on it, added hours, don't remember how many and returned it.... Still not acceptable performance. They said they couldn't do anything more, "Japan" wouldn't authorize it.....

If your projector is still not functioning correctly, get with your dealer to get it fixed. You dealer should help you with the Warranty repairs and will probably be the only one to be able to get a replacement if necessary. That's what I would do for my customers...

Oh I think I understand what you are saying now. JVC as a corporation wont deal with me the little old customer. Once they get their money and sell their product, the only way for me to get any follow up customer satisfaction is to purchase from a local supplier such as yourself, because you have a better working relationship with JVC, and as such have a better chance of me getting customer satisfaction with my problem?

You already know I purchased my RS20 from Jason Turk, (a online seller from AVS) as I have mentioned it previously in my other post. So if I understand you correctly you are saying I need to get with Jason, and have him solve this issue for me? Maybe I'm wrong, but I believe that JVC should deal with me the customer. I shouldnt have to call Jason and have him call the JVC Repair center and argue and fight with JVC to do the right thing and fix my projector problem.

I think the argument you are making is that people shouldl buy from a local supplier and not from the internet, as a local supplier will give me much better customer service, and thats why there is a premium price charged by local suppliers such as yourself. They charge more because they can give much better customer service?

I certianly respect you as a ISF calibrator. I have read your posts on here, and I know that from what I have read, you try very hard to help people who write in to this forum. I also respect you skill and knowledge in the Audio Visual industry. I'm sure you have had extensive experience with similar problems to mine. So please do not think I'm trying to come across as sarcastic, or as if I am trying to give you a hard time. Please forgive me if my posts sound as such. I'm just very frustrated with the projector right now. While many people who purchase projectors have dedicated home theaters, and can afford this "hobby" there are many people on here like myself, who scrimp and save for purchases like this and to have the equipment fail, and then not receive prompt customer service from a company like JVC can be very frustrating.

Once again let me apologize for any "tone" to my e-mail posts. I'm just very frustrated.
post #5015 of 5082
Quote:
Originally Posted by KOENIGGE View Post

7. Bulbs also last/work for well over 2000 hours.? Yes thats what the specifications say on the RS20, but anyone who has owned a projector knows that number is usually over estimated. Also since I only had used 488 hours in 13 months, at 200 hours my bulb should have lasted approximately 4 years. I have lost almost 1 year of viewing because of the repair.

Where are there specs that say the bulb on the RS20 is good for well over 2000 hours? My RS20 started giving a message to replace the bulb the moment it hit 1900 hours. Every time I turned it on, there was that annoying message. I had to hit the back button to get rid of the message and be able to watch something. I called JVC tech support and was told there was nothing wrong with my projector, that they all gave that message at 1900 hours because that was about when the bulb would need changing.
post #5016 of 5082
Quote:
Originally Posted by hrd View Post

Where are there specs that say the bulb on the RS20 is good for well over 2000 hours? My RS20 started giving a message to replace the bulb the moment it hit 1900 hours. Every time I turned it on, there was that annoying message. I had to hit the back button to get rid of the message and be able to watch something. I called JVC tech support and was told there was nothing wrong with my projector, that they all gave that message at 1900 hours because that was about when the bulb would need changing.

On pg 48 of the manual: "The usable lamp life for this unit is approximately 2000 hours. The usable lamp life of 2000 hours is merely the average usable life of lamps and we do not provide any guarantee for this figure. (and more about the lamp)"
post #5017 of 5082
Quote:
Originally Posted by hrd View Post

Where are there specs that say the bulb on the RS20 is good for well over 2000 hours? My RS20 started giving a message to replace the bulb the moment it hit 1900 hours. Every time I turned it on, there was that annoying message. I had to hit the back button to get rid of the message and be able to watch something. I called JVC tech support and was told there was nothing wrong with my projector, that they all gave that message at 1900 hours because that was about when the bulb would need changing.

I don't recall the actual hours, however I have a bulb with nearly 2500 hours on it, about 600+ on my RS1, then put it in my RS2 took it out around the 1900-2000 hour mark. It is still working, but only about 4fL on my screen...
post #5018 of 5082
Water is wet. The sky is blue. Warranty service stinks.

Sometimes people luck out and their old projector is replaced with a brand new current generation one (this has never happened to me). Usually people gripe about the shipping costs and turn around time but get a working projector back at the end of the process. Sometimes people gripe about the shipping costs and turn around time and still have a broken projector at the end of the process.

In the latter case, there is usually no alternative but to scream until you are blue in the face from lack of oxygen until things are made right. This is a frustrating process because it can often take screaming at many people who are powerless to help you until you get the chance to scream at the right person. Sometimes your dealer can do the screaming for you, but you often have to scream at him in order to accomplish that.
post #5019 of 5082
Quote:
Originally Posted by Lawguy View Post

Water is wet. The sky is blue. Warranty service stinks.

Depends on the car. Wife get's 1st class treatment with her entry-level 3-series Bimmer.
post #5020 of 5082
Quote:
Originally Posted by 18628239 View Post

Depends on the car. Wife get's 1st class treatment with her entry-level 3-series Bimmer.

So your wife enjoys bringing the car in? Wouldn't it be better if it didn't need service at all? That is why I say warranty service stinks. Even if it is good it stinks.
post #5021 of 5082
Quote:
Originally Posted by Lawguy View Post

Water is wet. The sky is blue. Warranty service stinks.

Sometimes people luck out and their old projector is replaced with a brand new current generation one (this has never happened to me). Usually people gripe about the shipping costs and turn around time but get a working projector back at the end of the process. Sometimes people gripe about the shipping costs and turn around time and still have a broken projector at the end of the process.

In the latter case, there is usually no alternative but to scream until you are blue in the face from lack of oxygen until things are made right. This is a frustrating process because it can often take screaming at many people who are powerless to help you until you get the chance to scream at the right person. Sometimes your dealer can do the screaming for you, but you often have to scream at him in order to accomplish that.

I think I am at that point lawguy. I think its time to just start screaming at people until I get the right one who can actually help me. With warranties I think they just hope I they throw enough road blocks in your way that you will just give up and accept the bare minimum assistance.

I ace contacted Jason Turk and am waiting to see what he can do to assist me. I'm thinking of going to a Audio store in St louis and checking out a Epson 8500. If the image is decent I just might throw the RS20 up on EBAY and save myself some money and get the Epson
post #5022 of 5082
Are you going to sell at a substantial discount because it is broken and doesn't come with a warranty? i would hassle them on why you didn't get 72 hour turn around and that you expect it when you send it back.
post #5023 of 5082
Quote:
Originally Posted by KOENIGGE View Post

I'm thinking of going to a Audio store in St louis and checking out a Epson 8500. If the image is decent I just might throw the RS20 up on EBAY and save myself some money and get the Epson

Word to the wise: Do not try the Epson. Some people are on their 6th replacement. Epson is very good about taking the pj back and shipping out replacements. But it doesn't do much good if the replacements have problems too. People have been tearing their hair out with these things. Apparently an excellent pic for the price. But the JVC (except in your case) if far more reliable and has far better QC. And the JVC pic is still better than the Epson.

I just don't want to see you jump from the frying pan into the fire.
post #5024 of 5082
Quote:
Originally Posted by Lawguy View Post

So your wife enjoys bringing the car in? Wouldn't it be better if it didn't need service at all? That is why I say warranty service stinks. Even if it is good it stinks.

No, but she rarely has to do this and they offer to come pick it/her up and provide a loaner vehicle. The point was to suggest this wasn't the case with what she had before the Bimmer.

For instance, her Honda required a lot of warranty and out of warranty repair well before the third year arrived. She was always responsible for bringing it in. No loaner, no apology, and once out of warranty several rather expensive repairs.

Daily driver, mostly highway miles, aggressive maintenance schedule all did nothing to deliver a mediocre ownership history with the Honda. Comparatively, the Bimmer and BMW in general, were night and day differences. And for what? About the same cost when you add in those unexpected costs for unwarranted and unplanned repairs.

Her Honda was like the Epson, and her Bimmer might do dandy for the JVC.
post #5025 of 5082
Quote:
Originally Posted by KOENIGGE View Post

I think I am at that point lawguy. I think its time to just start screaming at people until I get the right one who can actually help me. With warranties I think they just hope I they throw enough road blocks in your way that you will just give up and accept the bare minimum assistance.

I ace contacted Jason Turk and am waiting to see what he can do to assist me. I'm thinking of going to a Audio store in St louis and checking out a Epson 8500. If the image is decent I just might throw the RS20 up on EBAY and save myself some money and get the Epson

I remember calling JVC about the CMS issue back when the projector was released. There is "normal" JVC service, which is useless. The projector group within JVC proffessional has its own service group - at least it did at the time. Those guys were very responsive. Have you gotten through to those guys?
post #5026 of 5082
Quote:
Originally Posted by mrlittlejeans View Post

Are you going to sell at a substantial discount because it is broken and doesn't come with a warranty? *i would hassle them on why you didn't get 72 hour turn around and that you expect it when you send it back.

Well I'm retired military (enlisted) so I can't afford to sell the RS20 at a substantial discount. There is currently 11 more months on the warranty. I dont know if that is transferable if i sell it *As for the 72 hour turn around when i asked why it took a month they said waiting parts ? For a month ? *I think someone at the repair facility was just watching 325 houra of movies or playing video games*

Not sure who it was that said to avoid the Epson but thanks. I ptobably wouldnt go down to a projector of that quity but I'm just very furious at this point and I'm not sure what to do. I'm trying to be patient and allow jason and AVS the opportunity to correct the situation. *I don't want to go off making threats and the such but I can tell you thy my wife is more upset than I am and so far she is letting me handle the situation. However if I get the run around I'm sure she will step in and then things will really get nasty.*

What bothers me is that when it comes to repairing expensive electronics it's never a good thing because once one part goes bad it effects the whole machine and they never run right again. I know one thing I won't just give away a $6000.00 projector. I will do everything I have to. From contacting the Better Business Beureu to contacting the AG about lemon laws. I don't make the kind of money to just write off $6000.00.*
post #5027 of 5082
Quote:
Originally Posted by Lawguy View Post

I remember calling JVC about the CMS issue back when the projector was released. There is "normal" JVC service, which is useless. The projector group within JVC proffessional has its own service group - at least it did at the time. Those guys were very responsive. Have you gotten through to those guys?


No lawguy I have just talked with Jason from AVS and to the repair center in Texas. Do you know how I go about contacting the JVC professional service group? If I don't get tis resolved soon I think I will explode. I keep reading all of these quotes on how great AVS is and JVC. I'm not doubting that many people do have great dealings with them but when you are on the other side of the fence with a lemon its not quite the same warm fuzzy towards AVS and JVC. The worst part is knowing that more than likely to get a proper fix I will have to yell and scream I would like to think that a company would go above and beyond to satisfy a customer and get great word of mouth for future sales. My wife is bugging me as we speak wanting to know if JVC or AVS has contacted me back ? I hate to even tell her the answer because I know it will just anger her more. I sent AVS Photos of the problem this morning but no reply yet
post #5028 of 5082
Quote:
Originally Posted by KOENIGGE View Post

No lawguy I have just talked with Jason from AVS and to the repair center in Texas. Do you know how I go about contacting the JVC professional service group? If I don't get tis resolved soon I think I will explode. I keep reading all of these quotes on how great AVS is and JVC. I'm not doubting that many people do have great dealings with them but when you are on the other side of the fence with a lemon its not quite the same warm fuzzy towards AVS and JVC. The worst part is knowing that more than likely to get a proper fix I will have to yell and scream I would like to think that a company would go above and beyond to satisfy a customer and get great word of mouth for future sales. My wife is bugging me as we speak wanting to know if JVC or AVS has contacted me back ? I hate to even tell her the answer because I know it will just anger her more. I sent AVS Photos of the problem this morning but no reply yet

I remember going through lots of channels before speaking to the right person. I think that you are right that Jason could help this along, either by giving you the number to call or by him calling himself. Maybe call the general AVS number and ask if anyone has the number to call.
post #5029 of 5082
Quote:
Originally Posted by Lawguy View Post

I remember going through lots of channels before speaking to the right person. I think that you are right that Jason could help this along, either by giving you the number to call or by him calling himself. Maybe call the general AVS number and ask if anyone has the number to call.

I'm going to wait until tomorrow and see if Jason can give me any good news about my projector. In case things get ugly and I have to get rid of this thing. Does anyone have any recommendations on a replacement projector?

My home theater is located in the basement total light control no windows black ceiling flad red walls room is 22 feet long by 12 feet wide. Screen is a wall mounted draper onyx 54x96. I mostly watch movies and sports. I think for the sports I will probably want a projector with FI and then turn the FI Off for movies. We have kids so animated movies get a lot of viewing lol. From what I have read here and at some other sites the SONY and Panasonic are two brands to look at (also the new JVC RS15 and RS25). But a little Leary of JVC at this point. We don't have a local retailer so more than likely I will have to purchase online again and depending what AVS can help me with I might purchase through them again I would appreciate any help. I'm using my phone to post this but when I get home I will post photos ofthe problem with my RS20 so everyone can see what my lemon is doing
post #5030 of 5082
Wouldn't it be easier and less costly to just ship it back to JVC using the form at the link I posted and call customer service and explain they didn't get it fixed it the first time and need to fix it within the 72 hours and pay for shipping this time? It sucks that your JVC needed repair, but I think the JVC's have been pretty reliable for most people and I would try to work with them before taking a loss and getting a worse projector. Be forecful but polite with them. Their policy is a 72 hour turn around time. Make them stick to it.
post #5031 of 5082
Quote:
Originally Posted by mrlittlejeans View Post

Wouldn't it be easier and less costly to just ship it back to JVC using the form at the link I posted and call customer service and explain they didn't get it fixed it the first time and need to fix it within the 72 hours and pay for shipping this time? It sucks that your JVC needed repair, but I think the JVC's have been pretty reliable for most people and I would try to work with them before taking a loss and getting a worse projector. Be forecful but polite with them. Their policy is a 72 hour turn around time. Make them stick to it.

I hear what you are saying mrlittlejeans. The problem is this. I alredy did send the projector to JVC. not to some local repair shop, but to the repair center, where all faulty JVC Projectors go to, and it wasnt repaired. I think that everyone needs to put theirselves in my place. My projector died after 478 hours. I would guess that most of the home theater enthusiasts on this site would put 478 hours on a projector in less thn 90 days. So basically my projector died after 90 days of use. A $6000.00 shouldnt break after 478 hours. If it does break, then an authorized nationwide repair center should be able to fix it. They shouldnt put over 325 additional hours on the lamp and NOT EVEN BOTHER to mention it to the customer. If I hadnt checked the hours when I got it back, I wouldnt have even known.

Here is the problem with the 72 hour turn around policy. All they have to do is claim that they were waiting for a part (As they claimed on the first repair.) There is no way I can hold them to a 72 hour turn around. And realistically do I even wan to rush them into a 72 hour turn around? I dont mind if they keep it a week or longer, so long as they actually fix it.

My main concerns are these. They had the unit for a month and despite testing it for 325 hours, they didnt even fix it. The warranty on my projector gets less with every passing day. Everytime they work on it, the chances of something else going wrong with it increases. They havent even responded to my questions about why the bulb has 325 more hours on it. That was 3 weeks ago. If the experts cant fix this particular unit, then do I want it? Shouldnt I try to get a replacement or upgrade to a newer model?

Im not saying all JVC's are bad. They have a good reputation among home theater enthusiasts. Thats why I chose JVC. However every company has lemons. All I'm saying is that perhaps I got one of the lemons.

Also Even though I made the comment earlier about buying the Epson. Trust me I wont do that. I've been reading reviews of other projectors, and what ever I decide to purchase will be comparable to the JVC in image quality. I've even considered the RS15 and RS25.
post #5032 of 5082
Here are photos of my JVC RS20 problem. After I sent it to JVC repair center, they replaced a board ($900.00 covered by warranty) but after only 10 hours the screen is turning red again. All sources and cables have been checked. While the JVC was off for repair I hooked up my old Optoma H78 DC3 and never had a single problem, so I would have to assume the issues is within the JVC unit.
LL
LL
LL
post #5033 of 5082
Quote:
Originally Posted by KOENIGGE View Post

Here are photos of my JVC RS20 problem. After I sent it to JVC repair center, they replaced a board ($900.00 covered by warranty) but after only 10 hours the screen is turning red again. All sources and cables have been checked. While the JVC was off for repair I hooked up my old Optoma H78 DC3 and never had a single problem, so I would have to assume the issues is within the JVC unit.

Oh, good grief, that's horrendous. Have they refused to honor their warranty?
post #5034 of 5082
Quote:
Originally Posted by pepar View Post

Oh, good grief, that's horrendous. Have they refused to honor their warranty?

No they havent refused to honor the warranty. But I have already sent it in for repair once, They had it for a month, they put 325 additional hours on the bulb, and after only 10 hours of viewing since it was repaired, the problem has returned. Which means sending it in for repair again, being without it for who knows how long, and paying to ship it and insure it. All of this occured after only 478 hours of use.
post #5035 of 5082
Quote:
Originally Posted by KOENIGGE View Post

No they havent refused to honor the warranty. But I have already sent it in for repair once, They had it for a month, they put 325 additional hours on the bulb, and after only 10 hours of viewing since it was repaired, the problem has returned. Which means sending it in for repair again, being without it for who knows how long, and paying to ship it and insure it. All of this occured after only 478 hours of use.

Yeah, it sucks, but you need to keep engaged with them. What has your follow-up contact with them been? Do they know that it's not fixed?

Jeff
post #5036 of 5082
Quote:
Originally Posted by KOENIGGE View Post

Here are photos of my JVC RS20 problem. After I sent it to JVC repair center, they replaced a board ($900.00 covered by warranty) but after only 10 hours the screen is turning red again. All sources and cables have been checked. While the JVC was off for repair I hooked up my old Optoma H78 DC3 and never had a single problem, so I would have to assume the issues is within the JVC unit.

Do shots of the internal test patterns (color bars) look the same?
post #5037 of 5082
Quote:
Originally Posted by GlenC View Post

Do shots of the internal test patterns (color bars) look the same?

Yes glen Even when I go to the menus everything is red. Sometimes the picture will return to normal but eventually the static red appearance comes back. I'm waiting to hear back from Jason. I I don't hear from him today i suppose I will sense it in to JVC again
post #5038 of 5082
Random report: With 1960 hrs on my (second!) lamp I ordered one from AVS that should arrive this afternoon, but I was curious what the present lamp is giving me. Running it now in High lamp mode, I measure ~ 250 lumens, which still amounts to about 13 - 15 ftL on my 119x62 (126"diag 16x9) HiPower screen (ain't they wonderful!). I'm tempted to just leave it in, but because of the warranty situation with the new one will probably just pull it out and hold it as the reserve (also another chance to clean the prism). Will be nice to go back to low lamp, though the noise in high lamp was hardly noticeable, even with the RS20 no more that 2 ft from our heads. One advantage of (almost) 70 yr old ears.
post #5039 of 5082
Quote:
Originally Posted by KOENIGGE View Post

Here are photos of my JVC RS20 problem. After I sent it to JVC repair center, they replaced a board ($900.00 covered by warranty) but after only 10 hours the screen is turning red again. All sources and cables have been checked. While the JVC was off for repair I hooked up my old Optoma H78 DC3 and never had a single problem, so I would have to assume the issues is within the JVC unit.

One of the quickest means of getting a company's attention is to send them an email with the URL to these pictures as they are advertised on a public forum.

I did this a couple of times with excellent results. The last time was on a Vizio LCD flat panel that has a video rendition as if the unit was on LSD. Vizio sent someone out to my home with a new unit and installed it on their dime, no questions asked.

It is hard to beat this kind of Attention!!! advertising and usually get's someone in trouble in the company.
post #5040 of 5082
Quote:
Originally Posted by 18628239 View Post

One of the quickest means of getting a company's attention is to send them an email with the URL to these pictures as they are advertised on a public forum.

I did this a couple of times with excellent results. The last time was on a Vizio LCD flat panel that has a video rendition as if the unit was on LSD. Vizio sent someone out to my home with a new unit and installed it on their dime, no questions asked.

It is hard to beat this kind of Attention!!! advertising and usually get's someone in trouble in the company.

That sounds like an excellent idea. Right now Jason Turk from AVS is talking to JVC repair technicians. I'm going to give him a chance to see what he can do. To be honest the more I think about it, and the more I look at how soon the projector failed, and couldnt be repaired. I'm thinking either a replacement or an upgrade is in order. Even if they are able to repair it I dont think I can ever trust this particular unit again. I will see what AVS offers me.
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