Originally Posted by Eric KC
I spoke with Olive again and decided to go the recovery route. While it wiped my library clean, I am still having the same boot up issues, among others. I am really at my wits end here. I plan to send the unit back to Olive to have them try to restore/repair it.
The disappointing part of all this is that in addition to the 4HD, I bought three O2 units and had my house wired with ethernet specifically for my Olive set-up. I have burned ~ 2,000 CDs on to the Olive over the past couple years (backed up, so if I ever get this up and running again, I won't lose too much).
Does anyone have any other thoughts/ideas? I really like the concept of the Olive and when it works it is great. When it works ...
Hi Eric and friends,
I am so happy to tell you all that I have finally restore the system of my 04HD.
So I would like to share my bloody experience to everyone and hope it helps a bit or giving a new hint to solve the problem.
My story .......
At first I had the problem of having a line on my screen when playing the music.
Then I had a frozen screen days later.
Then I updated the latest firmware (forget the version already) but it cannot solve the problem.
Then I have the frozen and broken screen when playing music. I contacted Olive and told that a new firmware would fix the problem.
After I updated with the new firmware, I had a flashing screen. I told by Olive that I should turn off the 04HD, unplug it for 30 minutes and the problem will be gone after reboot. But it didn't. But I could still play music via iPad and the opus via Firefox.
I called my dealer in Hong Kong and see if they could help. That was 15 months after my purchase. 1 month after the expiry of the 14 months warranty. I was told that the main board needed to be replaced and it cost me over HK$6,000 which is more then 30% I paid just 15 months ago for the 04HD. I was more then happy to pay around 10% to 15% for it but for HK$6,000, I could buy a mac mini already. I will pay for the R&D for the 04HD and that was the reason I paid HK$22,000 at first. But I don't think it worth to pay HK$6,000 just for a slow cpu running simply Linux with limited RAM on it. Also I believed that it was a software problem more then a hardware problem. It is because the problems are different every time and it changes after new firmware.
My system was then in a stage that it worked sometime for a day and sometime for 2 minutes and sometime just could not boot up.
So I decided to back up the music and headed for a restore of the system as I still believed that it is more like a software problem.
The backing up was super smooth ( so it is another sign that it is not a hardware problem).
I wrote to Olive care for instruction. I was told to download a zip file, unzip it, saved the files to a USB drive formatted in FAT32. (can checked the details in my post in page 68 http://www.avsforum.com/t/1091695/official-olive-thread-opus-4-opus-6-melody-2-olive-2-olive-4-4hd-06hd/2010#post_22442611
But the restore frozen every time in the middle. I tried 40 -50 times and it frozen at different stage every time and gave me a broken screen.
So I have nothing but a broken computer with an empty hard disk. The restore cleaned my Olive OS and I cannot restore one back. OK, it was a total lost. Since I got nothing to lose, I decided to open it up and at least check up the hard disk.
Thanks Marc for his sharing and PM, I have a better idea of this Olive machine. It is basically nothing more then a slow small computer running on Linux with a major function of playing music. So if I can DIY my desktop, I should be able to fix this Olive.
So I took Marc advise to read the pages under this thread .... wow...it took me also a week to finish but it worth.
Today, I opened my 04HD again. First of all, I would like to check the power supplies, see if the voltage will drop during the restore and give me a frozen screen.
First you need to have unscrew two special screws:
This is the tool you need, you can find it in your hardware store in your town
Inside the 04HD
The restore hanged before many time but this time can complete more then 60% on the first trial.
So will be because of the over heat problem on the main board? It slowed down a bit at 70% so
I used a hair dryer to boot it up. In fact, it works !!! Yeah !!!!
After the restore completed at 100%, the system will reboots twice in a few seconds. But
in fact, the restore is not completed yet, after the two reboots, the system will tell you "System
is starting, please wait" but in fact, the system is still running with your USB. At first I thought it
hangs again so I soft reboot it but the system seems not responding. So I power off the unit and
unplug it for an hours. Reboot the system with the USB insert and give it another hours to see.
Finally I notice the screen change a bit and it tells me "Finalizing system recovery, please wait .."
How dump is the programer in Olive? They should always put something which keep moving
to indicate the process is still running instead of frozen. Because we will never know if it is frozen or not
if the screen is not changing or moving at all !!!
So lucky me, I got my 04HD back
But the problem is I cannot restore my music from the back up. Anyone help? I remember
someone have the same problem before but not sure if we are running the same SW version.
I was told in the E-mail it is 4.1.8 but the system shows 4.1.3
I have try ripping a CD with it and it is ok and play the whole album without hanging or frozen screen. I will not update the SW at this stage.
I have the 04HD on for 2 hours and found it extremely hot. I guess there must be a problem with the SW that keep the HD keep running for 2 hours
to generate that kind of heat. In fact, my 04HD had the same sign when it first arrived my home. It stopped producing that much high temperature
after two days.
Also I found that I lost all my internet radio stations too so I guess the restore does not have the information in it.
No big deal, I only listen to the Classical FM102 from Germany. I can add it back later.
My next step is to see if I will have the old problem again later (maybe caused by the over heat of the main board????)
Then I need to find a way to restore my music from my back up. (but I have ripped all my CD
to my NAS already so maybe I can just transfer them from my NAS or just play the music directly from the NAS)
Once again, thanks Marc and everyone who contributed to this thread so far.
Hope I can have good news later for you all.