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"Official" Olive Thread Opus 4, Opus 6, Melody 2, Olive 2, Olive 4/ 4HD, 06HD - Page 82

post #2431 of 2911
Today I got my replacement CD/DVD-writer. It should have been a CW-8124-B SLIMLINE PANASONIC, but due to some misunderstanding the package consisted of a TEAC drive (model DW-224SL -R83), and when I phoned the company they explained that it also had a SUN number, which must have been used for both types and was the source of the error.
I was not sure, to say the least, that this TEAC drive would work, but the man at the phone told me that I might try it, and if it did not function, I could send it back for the real thing.

So I sat down with my 2nd Olive, which has a working drive, but which is always open and easy to tackle. My music making Olive was left doing what it should do, music making.
Gosh, the operation affected 10 screws, and some special bits, which luckily belong to my standard equipment. rolleyes.gif
Without much hope I switched the Olive on, and heard the usual purr purr from the TEAC, and much to my relief and amazement, it could read a CD and show what is on it. biggrin.gif

So, for all ye poor Olive 4 users, it has a CW-8124-B SLIMLINE PANASONIC, but it also works with a TEAC DW-224SL -R83.

That can be useful information.

Marc
Edited by mumsoft - 6/13/13 at 1:46pm
post #2432 of 2911
Good deal. Useful information. Thx Marc
post #2433 of 2911
I don't think I posted this right before but if it shows up twice I apologize.

What is the "iTunes Support" feature in the settings of the Olive 4HD. Mine is turned off. Should it be turned on. I read the manual but didn't see anything about it. what does it do.
post #2434 of 2911
Quote:
Originally Posted by JakeyCAkes View Post

I don't think I posted this right before but if it shows up twice I apologize.

What is the "iTunes Support" feature in the settings of the Olive 4HD. Mine is turned off. Should it be turned on. I read the manual but didn't see anything about it. what does it do.

Maybe you should have a look here: http://www.olive.us/support/software/releasenotes.html
And search for iTunes.
In short: if you don't have iTunes, you won't need it.

Marc
post #2435 of 2911
Today I succeeded to replace the 1tb disk with a 2TB disk, but my first try went teribly wrong. For some time now I had 2 hard disks lying around, both with a failed recovery of the software. I copied the missing 5th and 7th partitions which took a considerable amount of time, and booted. This failed, although I gave it a lot of time before resetting it. Anyway, it did not boot. My assumption was that the recovery had not been able to initialize the missing partitions, and that copying them from my backup should suffice.
Well, in some way it did, because now the software got busy with exactly that: initialize. It had wiped out all the music.:-(
The second try went well, after copying also partition 2 and 3 from the backup. I should have done that in fhe first place.
For me, the recovery procedure is useful for producing a disk with a correct starting mechanism only.

Marc
Edited by mumsoft - 6/15/13 at 3:05pm
post #2436 of 2911
While my Olive did not work properly, I also noticed that touching the touch screen did not function. I could not relate that to the absence of music, or an old version (4.1.6) of the software, so I was not amused. Before I finally closed the lid, I also removed and reattached every electrical plug on the lid, and (that?) did it.
I had noticed such degradation in function before in my other Olive, and the same solution had helped in that case too.

Marc
post #2437 of 2911
Hi Marc - you might consider a good electrical contact grease. (NOT a dielectric grease for automobiles, which is insulating). In the US, there is something called No-oxid, 'A-special' meant for electrical contacts. Been used for decades and by the Bell Labs/Bell telephone. We used it in our boats, and I still have a small container from my father. Also, MG Chemicals 847 Carbon Conductive Assembly paste.
post #2438 of 2911
Quote:
Originally Posted by clpetersen View Post

Hi Marc - you might consider a good electrical contact grease. (NOT a dielectric grease for automobiles, which is insulating). In the US, there is something called No-oxid, 'A-special' meant for electrical contacts. Been used for decades and by the Bell Labs/Bell telephone. We used it in our boats, and I still have a small container from my father. Also, MG Chemicals 847 Carbon Conductive Assembly paste.

Thanks for the suggestion. If it becomes a nuissance, I will try something like that. The carbon stuff looks promising.

Marc
post #2439 of 2911
Another problem solved. Never thought it would be that easy...

Once in a while, seldom, but never expected, and always disturbing, the music from my O_live hesitates, stops, and goes on as if nothing happened. I have it for years now, and I did not bother very much, but I did not like it at all. Most times someone else came listening, nothing happened, but of course, sometime it did happen. mad.gif

Being an audiophile (yes, I admit!), I know very well how others have tackled such problems. Dedicated electrical group, power conditioners like the PS AUDIO Powerplant, filters at the fridge, the washing machine, the magnetron etc.
But I doubted always that such draconian measures would help, and also feared that they would do no good to the music in another way.
So, I did nothing, except shutting down some gear in the house, without relief.

About a month ago I had a internet failure, the ADSL-modem broke. For a week there was no internet. My Olive did not hesitate in that week. I got another modem, with more possibilities, and I configured it differently, so that my Olives had to go to a different gateway for the internet. But this configuration was not perfect, and a couple of days later I configured everything the old way. Except, I forgot my O_live.
Since then, the O_live has no internet, and I had no breaks any more.

Now, some one and a half month later, I hesitate to conclude that this is the solution (which brings up the question: why?), but I like to share it.
For me, it's a perfect solution, while I don't listen to radio stations, and there is no chance for another software update.
But I guess, a soon as I publish this, the next break will occur... eek.gif Okay, if so, I'll let you know.

Marc
post #2440 of 2911
Quote:
Originally Posted by mumsoft View Post

Since then, the O_live has no internet, and I had no breaks any more.



Marc



Marc,

So I assume that you are NOT using the Olive App for a remote control? Wouldn't that require the Olive to be on the network?


Brad
post #2441 of 2911
Quote:
Originally Posted by mraudioguru View Post

Marc,

So I assume that you are NOT using the Olive App for a remote control? Wouldn't that require the Olive to be on the network?


Brad

Hi Brad,

No internet means that the Olive can't reach the internet, but it's still on the intranet, my local network. So I can do anything with it.
Actually I seldom use the app. Most of the time I use Maestro and/or Opus to play music.

My two Olives have manual addresses, so I can manipulate the stuff, and my O Live (rolleyes.gif) has a wrong gateway, that's all.

Marc
post #2442 of 2911
Dealing with Olive Support, #1

I sent the following email to Olive Support:
Quote:
Hello,
I've been importing my extensive CD library into my 04HD and everything has been smooth. I do love the sound! But, I\'m having problems with the iPad SW. When I select the Album icon on my iPad, the app immediately crashes. I understand other owners are having the same problem. As I build my library, being able to select by albums is critical. Is there a fix for this? I certainly hope so. Please advise - Thanks.

I received the following response from Olive Support:
Quote:
Hi Mike,

Please accept our apologies for the inconvenience caused by this technical trouble. I've consulted with our head software developer regarding this issue and she thinks it could be a bug that is shutting down your OliveApp. Try making sure no "Artist" name is two letters or shorter; if there are, please make them at least three characters or longer.

Olive Team

I sent the following response:
Quote:
The problem is with the “Album” list, not the ”Artist” list.
I double-checked to make sure that no “album” or "artist" was listed with 2 letters or less.
The problem still exists. When I update the album list, the list pops up for 1 sec and then the app crashes. When I press the “Album” icon, the app crashes.
Please advise.

HEY OLIVE SUPPORT - READING IS FUNDAMENTAL. mad.gif
post #2443 of 2911
I have the same problem with my Android app. Olive support sent me the same exact reply as you got. I still haven't gotten it to work correctly and it's been several months. I am also having a myriad of weird little problems with my 04HD and Olive support has been pretty worthless so far.

Hope you get your problem fixed.
post #2444 of 2911
Quote:
Originally Posted by mraudioguru View Post

I have the same problem with my Android app. Olive support sent me the same exact reply as you got. I still haven't gotten it to work correctly and it's been several months. I am also having a myriad of weird little problems with my 04HD and Olive support has been pretty worthless so far.

Hope you get your problem fixed.
I've been posting at AVS for 14 years. One thing I will not tolerate is shoddy customer service from companies who charge a premium for their products. And often it's an issue that directly affects the use and enjoyment of the product.
I can be a real prick about it - Olive beware.
post #2445 of 2911
Didn't they promise a new app soon? Err... "soon".

Meanwhile I'm curious if everyone with old apple app has the same problem.
Btw how do you know sure that there is no artist with fewer than 3 characters in your collection?

Marc
post #2446 of 2911
Quote:
Originally Posted by mumsoft View Post

Didn't they promise a new app soon? Err... "soon".

Btw how do you know sure that there is no artist with fewer than 3 characters in your collection?

Marc
Via Maestro.
post #2447 of 2911
Quote:
Originally Posted by J.Mike Ferrara View Post

Quote:
Originally Posted by mraudioguru View Post

I have the same problem with my Android app. Olive support sent me the same exact reply as you got. I still haven't gotten it to work correctly and it's been several months. I am also having a myriad of weird little problems with my 04HD and Olive support has been pretty worthless so far.

Hope you get your problem fixed.
I've been posting at AVS for 14 years. One thing I will not tolerate is shoddy customer service from companies who charge a premium for their products. And often it's an issue that directly affects the use and enjoyment of the product.
I can be a real prick about it - Olive beware.

Olive support can run hot and cold....but they really are good folk and they do care: my dealer, who knows them, connected me with the the founder (who lives in NJ) and he has been quite helpful

disclaimer: I bought my 06 direct and received no special deals: I have yet to find a better music server: if I do, I will let you know smile.gif

my opinion only...
post #2448 of 2911
Good to know Mark. I looked at a lot of servers, and fell in love with the Meridian Sooloos Control 15, but it's over twice the cost of the Olives. I've had no issues so far ripping my extensive CD collection into the 04HD, other than cleaning up the metadata. But I'm a tad frustrated at the iPad bug that is documented all over the place - it's important for us users to be able to select an album to play via the iPad app as the collection grows. The UI on the device is not good for scrolling thru a vast list of albums/artists.

Maybe you can do a shout-out to Oliver to look into this issue.
post #2449 of 2911
Quote:
Originally Posted by J.Mike Ferrara View Post

Via Maestro.

Maestro has no sort-on-lenght option. In my case that would mean visually inspect over 2800 artists eek.gif
But with less entries that might be doable.

@markrubin: The best music server was made by Olive some years ago. It's called the Olive Opus No.4 biggrin.gif
My opinion only.
post #2450 of 2911
My SQL is a bit rusty but I think this is what you want

sqlite> SELECT a.title as Artist, b.title as Album
...> FROM t_track t, t_artist a, t_object t2, t_album b
...> WHERE t.album_id = b.obj_id and t.artist_id = a.obj_id and t.obj_id = t2.obj_id and length(a.title) < 3
...> order by length(a.title);
U2|Achtung Baby
U2|Achtung Baby
...

You will need to grab the SQLite database and use some tool to open, but it is not too difficult
post #2451 of 2911
Thanks!

I got this:
"U2","DivA - Het Beste Uit De Top 100 Allertijden: Editie '94 (CD 2)"
"M ","DivA - Top 2000 editie 2009 subtop cd 3"
"U2","U2 - Under A Blood Red Sky"
"U2","U2 - Under A Blood Red Sky"
"U2","U2 - Under A Blood Red Sky"
"U2","U2 - Under A Blood Red Sky"
"U2","U2 - Under A Blood Red Sky"
"U2","U2 - Under A Blood Red Sky"
"U2","U2 - Under A Blood Red Sky"
"U2","U2 - Under A Blood Red Sky"

So, I have an artist M beside U2
Can't imagine to discover that with Maestro

Marc
post #2452 of 2911
Quote:
Originally Posted by mumsoft View Post

Didn't they promise a new app soon? Err... "soon".

Meanwhile I'm curious if everyone with old apple app has the same problem.
Btw how do you know sure that there is no artist with fewer than 3 characters in your collection?

Marc

Several months ago, I decided to delete the olive app on my iPad, then went back to the AppStore and downloaded it again.
It has been working since then, including the Album mode. I guess this is tne upgraded version now (even if it is described as having been last modified in March 2011).
Edited by ODYeo - 6/21/13 at 8:06pm
post #2453 of 2911
I have a recent problem with my Olive 4HD. I have had the Olive for about four or five years now and have never had any problems importing music to the Olive from my computer by pressing windows button with R to bring up run prompt and then entering the IP address of the Olive. Now when I do this the import folder does not show up and for some reason windows can find Olive. Get error message saying windows cant find xxx.xxx.x.xxx. I have confirmed Olive address. I contacted Olive by email but all I got was make sure you type the right address etc.

Anyway, I have a ton of music that I need to transfer to the Olive and now the Olive is basically just a music player that I no longer can add music to my collection with. Needless to say I am a bit frustrated. Does anyone have any suggestions on what I might try to get my computer to find the Olive import folder? I am thinking that maybe somehow the folder got deleted. Just dont know how I might get it back.

Thanks for any help
post #2454 of 2911
I am having trouble importing files from my PC to the Olive 04hd. I follow the instruction in the manual (go to "run", enter Olive device's IP address) to the letter and it still doesn't work (a few months ago it worked fine). Moreover I can't get through to the Olive support team via phone or email. Have they gone out of business?
Help
post #2455 of 2911
what does it do?

I type in \\192.168.0.188 and the box comes up in the network section: the folder is named import share...
post #2456 of 2911
Make sure your Olive is turned on from the back and front. The screen needs to be on. I know that you can play back the music as long as the main power switch on the back is on, but to import files the machine has to be "all the way on".

Also make sure you are using the correct "slashes". The key under the backspace button, not the "?" key.

Double check the IP address of the Olive. My power went out for just a few seconds a week ago and when it came back on, all of my IP addresses were different.
post #2457 of 2911
There have been a couple of times recently when I've noticed "skips" during playback. It's random (I've played the track again and no skips). What's weird is that this happens with older CDs that I import directly (Santana, War). I've read through the SW update release notes and see numerous fixes for this issue. Is anyone else having this problem? Having the iPad app crap out is a minor annoyance - but skipping during playback is completely unacceptable. mad.gif
post #2458 of 2911
Quote:
Originally Posted by markrubin View Post

what does it do?

I type in \\192.168.0.188 and the box comes up in the network section: the folder is named import share...

I have it as a bookmark, and my Olives have FIXED local addresses, so I also could give them logical host-names.
Hence, my import folder comes up (with the Olive screen turned on), when I click smb://olive2/import/
With the correct ip-address for "olive2", that should work.

But maybe the procedure for the HD versions have changed a bit?

Marc
post #2459 of 2911
Quote:
Originally Posted by J.Mike Ferrara View Post

There have been a couple of times recently when I've noticed "skips" during playback. It's random (I've played the track again and no skips). What's weird is that this happens with older CDs that I import directly (Santana, War). I've read through the SW update release notes and see numerous fixes for this issue. Is anyone else having this problem? Having the iPad app crap out is a minor annoyance - but skipping during playback is completely unacceptable. mad.gif

With over 2300 cd's i don't have such difficulties, but, as said before, the occasional hickup in my setup disappeared now that my Olive can't reach the internet. Set the network setup on Wired, manual and give it a wrong gateway. cool.gif
Try it. No cure, no pay.

I have always suspected the electricity in stead. mad.gif
Edited by mumsoft - 6/23/13 at 6:00am
post #2460 of 2911
Having upgraded my 1Tb drive to a 2TB drive, I wanted to know what the limits are now.

Looking in the FAQ on Olives site I came accross the old question: How much music can I store on my Olive 4, which links to http://www.olive.us/support/faqs.html#question24
By clicking that you get the answer:
A lot! Refer to this chart on Olive 4 storage capacity to determine which Olive 4 is best for your music collection. In the unlikely event you need additional storage, please contact us to check on available hard disk upgrade programs.
But there is no chart anymore. Not even for the newer models frown.gif

Marc
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