Originally Posted by stebro
Sorry for any repetition but the latest is that Olive advised me to do a USB recovery. I followed all their instructions but, after inserting the USB stick, I get a message saying "USB recovery failed. Please power off the system and retry." I' ve retried more than ten times and keep getting the same message. Communications with Olive are slow to say the least. They seem to have no phone contacts, their online chat feature never works, and you have to rely on email to communicate with them. It can take a while to get a response. Does anyone here have a suggestion?
Of course... But I doubt if you like it.
My humble Olive 4's also never do the recovery shuffle as they should, and I have several recovery cd's at hand. But that doesn't matter much, anyway, a properly recovered disk is just as empty as a failed recovery disk, considering the music.
When my guess is right, you don't have a clone of your Olive, but, in stead, you do have a backup of your music? In that case, I should go this way: open the Olive, replace the internal disk with a new one (the same size, is it 2TB?), and try the recovery again.
Once it succeeds, you can restore the backup.
And after that, don't forget to clone the working disk to the other that you have. Than you have two working Olive disks.
Alternatively, try to find someone with a working Olive and kindly ask if you may borrow his/her internal disk.
As far as I know, every disk in any Olive 4, 03HD, 04HD and 06HD will do.