Official JVC RS10/HD350 Owners Thread! - Page 64

Originally Posted by Guinness77

William,
I am having a bad day typing. The original post should say 30 months (I am 6 months out of warranty).

Originally Posted by william06

Then I guess you are sort of at their mercey. That is not something that should not go as quick if at all. If others are starting to have a similar issue than mabey this is some sort of defect and should be taken into consideration for good CSR and to maintain theyre rep. I hope you have good luck in having this taken care of. If they insist in that kind of charge for this repair then mabey you would be better off looking elseware for a different brand pj . There are definately some good deals out there for the price of that repair.

Originally Posted by Guinness77

I just heard that JVC will not cover the repair. I understand its their choice since it is out of warranty. I will remember that when making a new purchase this fall.
Now they want to charge me a $100 dollar fee for diagnosing the problem. They said "it clearly states a diagnostic fee will be charged on the form you sent in with the projector". After reviewing the form that I filled out and sent in on the phone with the customer service rep (I also emailed her the PDF forms I received from JVC) ,she said "oh, it is not on the form that was sent to you, but it is shown on another form we have here. There is nothing we can do, we have to charge you this fee. You can contact JVC customer service".

Now I am just trying to get the projector sent back without paying a "diagnostic fee". Again, this should have been stated on the form I filled out that was sent by JVC (knowing that I was out of warranty from the beginning).

Waiting to hear back from JVC now.

Originally Posted by jkscherk

so I've just discovered a vertical blue band on the left side of the screen, top-to-bottom. Its about 3" wide on a 115" wide projected image. If you use the 2.5% overscan setting, it disappears.

Can it be fixed? Is it worth sending in to JVC. I ahve to check, but I might still be in the warranty period.

Originally Posted by jkscherk

so I've just discovered a vertical blue band on the left side of the screen, top-to-bottom. Its about 3" wide on a 115" wide projected image. If you use the 2.5% overscan setting, it disappears.

Can it be fixed? Is it worth sending in to JVC. I ahve to check, but I might still be in the warranty period.

Originally Posted by TL1

If you are still in the warranty period I would send it in its worth the shipping cost vs. the $3463.00 that it cost Guinness77. A new bulb will really make the line show up worse,it did mine--just my opinion

Originally Posted by Guinness77

Mine is being sent back to me (I got out of paying the diagnostic fee, but it still cost me $200 to have it shipped both ways). I will limp by with the line until the new crop of projectors is out.

Originally Posted by Roger Dressler

If they are going to charge $100 for a diagnostics fee, they ought to tell you more than "it needs a new optical block" since we can figure that out ourselves by seeing the blue line. I'd really like to understand what particular aspect of the "optical block" is failing.

Originally Posted by fleaman

I've read that LCOS (panels or optical blocks?) have issues with heat (relative to DLP's). Supposedly it's one of the reasons it's been hard for them to increase lumens (due to the heat from the higher watt lamps). This might explain the large cases and elaborate cooling designs LCOS PJ's seem to have. I guess a good side effect of that is that they run practically silent

Originally Posted by noah katz

Early DILA's used 420 W (xenon) lamps and IIRC were quite reliable.
.

Originally Posted by fleaman

Because...??

Originally Posted by jkscherk

Mine only has 150 hours on it.....total. Original bulb. I bought it from the local dealer. I think I'll drop it with them and see if they'll deal with it.

Originally Posted by mvppsu

Quick mounting/installation question...

I just purchased a HD350 (have not received it yet) and I'm planning my installation. After viewing the JVC documentation, it appears there is enough vertical lens shift that I can install the projector on a shelf right side up or ceiling mount it upside down. Is there any advantage in picture quality with one or the other? If I ceiling mount it, it will be about level with the top of the screen. If I put it on a shelf it will be a little below the top of the screen.

Both installations will put the lens about 13' from the screen. Seating is about 12' from the screen. 100" white screen with 1.1 gain.

Thanks,

Mike

Originally Posted by mvppsu

Quick mounting/installation question...

I just purchased a HD350 (have not received it yet) and I'm planning my installation. After viewing the JVC documentation, it appears there is enough vertical lens shift that I can install the projector on a shelf right side up or ceiling mount it upside down. Is there any advantage in picture quality with one or the other? If I ceiling mount it, it will be about level with the top of the screen. If I put it on a shelf it will be a little below the top of the screen.

Both installations will put the lens about 13' from the screen. Seating is about 12' from the screen. 100" white screen with 1.1 gain.

Originally Posted by TL1

What did your dealer say??

Yes there have been many improvements but my RS-10 still has a wonderful/great picture and I personally am waiting until they figure out how to get rid of the glasses in 3D projectors. It might be a few years yet especially for the costs to be in the 3-5K range

Originally Posted by jkscherk

By my count that's 3 generations of projectors since mine: RS-10 (mine), RS-15 (+1), RS-40(+2), RS-45(+3).

I have to think there are enough improvements since my RS-10 to pull the trigger on an upgrade! :-)

Originally Posted by Kelvin1965S

Do you know, I went to the UK launch last year with an X7 (RS50) demo in a very good room that has dark walls and fully blacked out. Apart from that I was used to seeing my HD350 fully calibrated (via a VideoEQ at that time) and the X7 was just in THX mode...basically as the 3D gave me a headache and the 2D really didn't seem that much improved from my POV. Certainly not £5K improved anyway.

Since then I've got my Lumagen Mini3D and a new lamp which seems to have given my HD350 a new life. This, plus the amount of money I threw away trying different Panasonic models (AE1000, AE2000 & AE3000) before seeing the light has convinced me to wait until I see bargain basement priced used X3s or even X30s in the UK classifieds. Maybe my issues with 3D will help save me some money. Therefore I reckon I'll be 4 generations out of date before I upgrade...

Originally Posted by Kabillyhop

Noah - I haven't had time to play with it. I did notice that selecting the THX mode changed the picture... can't say yet whether for better.

Originally Posted by Kabillyhop

Yes, I am still using it. For me it was an improvement as I don't have the tools or knowledge to calibrate my projector. The picture is better now, in fact it's excellent, and I don't think it's my imagination. I am not going to change it back.

Disclaimer - while I am happy with the "upgrade" I don't endorse it. I think that putting RS20 firmware on an RS10 likely entails a degree of risk. I may have been lucky.

Originally Posted by Balthazar2k4

Thanks for getting back to me on this. The RS10 I received today is still under warranty so I may hold off until it expires before I give it a shot. I would hate to invalidate the warranty over a firmware issue.

Originally Posted by william06

Yes I would love to try it on my 350 but same issue. do love this PJ. came from an epson9500ub A little less brightness but awesome everywhere else.
gland to see a little life left in this thread.