Originally Posted by dickmiles
This is scary. I ordered a 3-tuner unit a few days ago; haven't recieved it yet. If there is any possibility of recordings being deleted accidently, I'm going to return the unit. I've used various cable company supplied DVRs for many years and have never heard of a problem like this. I've had to reboot DVRs to get them working right, but recorded shows were never affected and were still there after the reboot.
Keep in mind we do not know the number of total Moxi users out there. Most customers who have no issues you do not hear from. However, it seems when people have problems they venture to the forums. However, some like a few us of here are here just to monitor news. So the three users that have posted a problem here could be 3 out of 100 total users (3% problems), 3 out of 1000 total users (.3% problems) or 3 out of 100,000 (0.00003% of problems). It is a matter of numbers and perception.
Electronics are fickle in nature.. more so if you use volatile harddrives. I remember reading in Tivocommunity a batch of Tivo XL that will not recover after a reboot as well....
My theory is that electronics are going to break. As long as company and it support department provide great support, I will be a happy customer. As most posters point out, Moxi has excellent support. For failures within warranty period, some had one or two day delivery of advance replacement products.
Lets also look at out of warranty repair.
Moxi has $75 plus parts for repair.
TiVo charges a flat $150 fee to replace after the warranty expires, but also charges an additional $199 lifetime transfer fee after three years.
Dick.. I am sorry if you decided to return your Moxi. It is a huge investment and should work without any issues. I also add one thing... most cars have issues... but would you stop driving it one broke down on you?
Good luck your decision and we be happy to answer any additional questions you have.
Originally Posted by RayChuang
I have a question: will the Moxi HD DVR work with the mCard CableCARD provided by Comcast? I've talked with Comcast customer service and they told me while they actually support using it with the TiVo HD (and soon TiVo Series 4 Premiere) DVR, they are kind of waffling in regards to Moxi HD support. Help.
The MCard will be fine for your Moxi (or Tivo). The customer service rep is just not familar with the Moxi.