Originally Posted by VisionOn
I wish there was a channel mapping feature when using a CableCard. I've got a lot of Moxi logos in my channel view that need replacing with network bugs. My local CW and PBS HD feeds aren't correctly identified for example.
Hi VisionOn, I'll forward the request to our product development team, but please do contact our tech support line to update any logos needed.
Originally Posted by VisionOn
I noticed that the date is not shown on the main UI. It's available in info view and in the gird guide though.
Can you add today's date below the onscreen clock?
Will forward to our product development team.
Originally Posted by Evangelo2
Well, it seems as if the latest software update addressed the pausing video with external hard drives on recorded material playback. Once again, I am a happy camper
-Evangelo2Now a personal request for MoxiGuy... Please allow for 5.1 AAC decoding in mp4 video files streamed from a windows 7 pc Or at least, allow 2 channel sound to be passed out over TosLink when I am using Dolby Digital output. This would make everything perfect to me
Hey Evangelo2, glad your external hard drive issue was fixed. Our engineering team did include a fix for this in the latest patch. Thanks for bringing it to our attention in the first place.
Originally Posted by pgershon
Bottom line here is that I would like to see the bandwidth and channel changing speed on the Mates improved. The DVRs themselves are very responsive.
Issue #2: The Mate, in theory, allows you to drop either the recording or the other show. In practice, dropping the recording works fine, but dropping the channel that is live on the DVR (though the TV is off and no one is watching) fails. This is a bug. Moxi shoudl hopefully address it.
Issue #3: Random power offs. Like some of the other users here, I have had a few random shutoffs, where my DVR seems to reboot for no reason. Only happened twice, but completely unexplained. The log was sent to moxi and they have a ticket open on this issue.
Issue #4: Pairing Mate and DVR. This process does not work as well as it should. I doubt there are many users yet who have multiple DVRs and multiple Mates, but there likely will be with time. Right now, it is difficult to determine which DVR a Mate is paired with and very cumbersome to change once paired. The only way to change a pairing, I believe, is to unplug the Mate, unplug the DVR you want to pair with, boot up the DVR, and then boot the Mate. The Mate pairs with the last DVR to reboot. My suggestion is that (1) Moxi establish a better pairing process and (2) Moxi put in a banner to identify the DVR a MAte is paired with.
1. Improving usability is always a top priority for us. Will share your concerns regarding channel changing with our product development team. However, streaming to 2 Moxi Mates should work no problem with a 3-tuner Moxi HD DVR. If you continue to have issues, please call Customer Care to help trouble-shoot.
2. The Moxi Mate should absolutely let you drop the live TV channel. Please do call our tech support about this issue. It should work.
3. Thanks for calling our tech support on this issue. Did your reboots happen at night? We do periodically reboot Moxi late at night to deliver software updates, etc. But you will always be prompted with a "reboot now or later" pop-up.
4. We don't currently pair Moxi Mates selectively to multiple DVRs in the home. But our product team is aware of and understands the desire to do this.
Originally Posted by domino92024
To the MoxiGuys - questions.
1. Can a few minutes be added/subtracted from the start/end times of a scheduled recording. Does the current network trend of ending a program at, for example, 10:01pm eat up a full 10pm-11pm block? I am routinely trimming these to end at 10:00pm to allow another program in the 10pm-11pm block.
2. Still no way to manually record? In the "unlikely" scenario that Moxi/Arris stops providing an IPG, will the Moxi DVR be worthless? Having the ability to schedule a recording manually eases this worry.
1. When will the 3-tuner model be available without having to get a Moxi Mate? I need 3-tuners in a time-slot often, but currently have no need for a Moxi Mate. The absense of an ala carte 3-tuner model makes me want to hang on and see what the Cox/NDS 16:9 HD IPG is all about. An unbundled 3-tuner Moxi just might make me less curious.
1. Yes, you can add/subtract time to a scheduled recording by going into the "recording options" for that program. You can also set a default for all future recordings.
2. Thanks for the request for manual record. Please rest assured that the company has been in business since 1999, and with the acquisition by cable industry leader, ARRIS Group, Inc., this past fall continues to grow the business and support both our cable and retail customers.
3. Great news! The Moxi 3-tuner model is now available as a stand-alone unit for $599, with no monthly or annual DVR fees.
Originally Posted by pgershon
Is there any reason to believe these units will work better with MoCA than with standard ethernet cabling?
Standard ethernet cabling is always preferred, but if that isn't an option in your environment, MoCA or Powerline adaptors are another solution.
Originally Posted by Bryan_CoxPHX
I am considering a 3 Tuner Moxi and Mate, but wondering if now is the time. I live in PHX, AZ, a Cox SA/Cisco market. Cox confirmed their SDV tuning adapter supports only two tuners. I assume at some point that could change. Having an OTA connection could help with this issue.
1) Moxi documentation makes no mention of support for AVI files, Yet I found three reports on this forum that says AVI files do play. Most my library is AVI. Is AVI supported?
2) Is there support for RealPlayer or ITunes?
3) Why isn't there a clock on the face of the Moxi, petty I know, but I'm pretty used to seeing the clock and channel on the STB.
4) Will Moxi support cable's VOD service in the future, and will that require a software or hardware update. I use VOD frequently and am not keen on paying extra for a subscription to a VOD service.
5) Moxi documentation sugests the ethernet connection should be greater than 100Mbps, Yet the technical specs state the ethernet port is 10/100 Mbps Cat 5 Ethernet.
6) How does the Moxi manage recordings with an external HDD? (ex. SA8300 records the show to the drive with the most availible space)
Is there a tech spec sheet for the Moxis, I can't seem to find one. Also a list of software/firmware updated and their descr.
Thanks in Advance.
1. Moxi currently supports MPEG-1, MPEG-2, MPEG-4, H.264, and WMV files through the Media Link feature.
2. Currently there is no support for iTunes, but Real's Rhapsody music service is integrated into the Moxi UI.
3. There is a clock feature built into the UI, so if you press Moxi, you'll always find the current time in the upper left-hand corner of your screen. Nonetheless, I'll forward your request to our hardware designers.
5. You're correct, the Moxi has a 10/100 ethernet port.
6. For the most part, the Moxi uses the internal hard drive until it is filled up, then moves to the external hard drive. In some scenarios, Moxi might record to the external hard drive before the internal is completely filled, but for the most part this is true.
Originally Posted by simplyDusty
So I'm thinking of getting a two or three room Moxi bundle to use with my Comcast cable. I've been reading about the lag when channel surfing on the Moxi Mates and that concerns me a bit. I will be connecting the boxes to a wireless-n network using a wireless ethernet bridge (TRENDnet Wireless N Gaming Adapter TEW-647GA). Do you think that the mates would lag? I'd expect the mates to work just like a cable box with the ability to view recorded programs from the dvr. I pay around 35 bucks a month for Comcast's dvr and hd boxes so the Moxi system will soon pay for itself. Any advice I'd appreciate.
For the most part, we highly recommend using straight wired ethernet if possible. If this is not an option for you, MoCA or Powerline AV is recommended. In a wired scenario, any lag you might see is similar to any typical media streaming experience. HD Nation just reviewed the Moxi multiroom solution, and only saw a slight lag when taxing their system--recording three programs at once and then using the Mate navigate, view a fourth recorded program, etc. You can view their assessment here: http://www.youtube.com/watch?v=xXgxIW5fOCI
We don't recommend using wireless because streaming HD video is very bandwidth intensive. Also wireless has dependencies on the type of network, distance to your router, etc. Having said all that, some people have been successful in using wireless. In the end, all I can say is that results will vary, and you'll have to determine the best scenario for your home environment.
Originally Posted by dickmiles
If I buy two 2-tuner MOXIs, can I operate them in the same room with one remote?
You can control both Moxis with one remote. However, as acaoacao stated, you can't selectively control one or the other. That is, unless you rely on your ability to point to one without sending IR to the other.
Originally Posted by me_gamer
Thank you. No, it is a USB/ESata enclosure - tho Moxi is recognizing it and using it fine except for the temporary freezing.
I will check the firmware version.
Want to make sure you know that we officially only support DVR certified external hard drives. These hard drives verified to work with the demanding needs of DVRs. For example, some hard drives go into "sleep mode" which can wreak havoc with your DVR. Not sure if this is your issue, or if it is the one fixed with our recent software release. Please do call our tech support team if you continue to have issues.
Originally Posted by nenarek
I am thinking about buying another Moxi to go with my 3 tuner Moxi and 3 Moxi Mates.
What I am hoping is that the reason Moxi hasn't allowed recording on Moxi Mates is that they are working on some kind of distributed recording system. A system that would schedule recordings on whatever DVR has available tuners and drive space.
That would make the decision to buy another DVR easy. Right now I am thinking of doing it because I am over their supported limit for number of Mates connected to one system but I don't really want to have the hassle of scheduling programs across two Moxis.
Maybe if Moxiguy stops by again he can put in a word with the developers!
Originally Posted by zalusky
I haven't read through all 56 pages but I have read the last 5 pages or so and I don't think I have seen answer to my question.
Let's say I buy two or three 3-tuners DVRs and stick them next to my patch panel in the garage. I then install a moximate next to each TV. Can I from one moximate see all three DVR servers and effectively choose from the 6 or 9 streams?
The Moxi Mate will incorporate all of the recorded TV from all 3 DVRs on the network on the Moxi Mate. However, the Moxi Mate will only connect to 1 of the DVRs for access to Live TV.
Originally Posted by ngsm13 @ THE MOXI GUY
A top priority feature I would like to be added, which should hopefully be simple, is the ability to control ALL recording options via moxi.com online, specifically a drag&drop style series priority listing.
Also, the ability to backup our series list to be saved on our online account.
Thank you for your time!
Absolutely, will forward to our product development team.
Originally Posted by VisionOn
Really whenever you push the Moxi button it should always
go to the current channel in the channel guide. That's one of the interface quirks I do not like.
Right now the Moxi button just goes all over the place depending on your menu. Even then it fills the same role as other buttons like back and zoom.
It is really hard to describe the function of the Moxi button in a few words, but you can think of it as a back or Home button. It generally takes you back one major step in navigation. However, if you're in the channel guide, or anywhere on the main horizontal Moxi menu, pushing the Moxi button will take you to the current channel in the guide.
Originally Posted by klondikejim
Curious, with the Maxi Mates, does it eat your internet connection? My kids do alot of gaming, usually have 2 xbox 360's, and at least 1 PS3 online at most times. Would streaming a movie, or TV channel to the maxi mate in the bedroom kill the net? I know buying a movie off Amazon or Netflix, or downloading XBOX content makes any other users just about unable to game.
Also, video quality is just as good on the Moxi I assume? Not seen any negatives on that.
1. The vast majority of the Moxi Mate network traffic (streaming HD) takes place on your home network, so it will not affect your incoming network connection. And if you have a standard 100Mb router, there is plenty of overhead to handle the Moxi HD streaming and any other network related tasks.
2. The Moxi Mate receives the full HD stream, so the quality is equivalent to what you will see on the main Moxi HD DVR.
Originally Posted by hphase
After over a week of waiting, my Moxi+2 mates order was further backordered until Mar 23rd. Is Moxi just getting popular or did they run into any problems?
I'm afraid it's a popularity issue. Thank you for your patience!
Originally Posted by CustomCastles
My Moxi box just lost all my saved programs.
I had about 10 programs saved, all in HD, taking up about 15% of the HD.
I watched a show, then when I pressed stop I chose delete, yes delete, and then the list of recorded shows came up. The list now only contained the 6 shows I had set to never delete. All the other shows were now gone.
Then I proceeded to see what else was messed up, pressing the left and right buttons to see some of the other Moxi menus. When it hit the Media Server item the device froze. No response for 5 minutes. So I pressed the reset button.
After about 15 minutes of "checking the disk" the reboot finished, but now ALL of my saved programs were gone. Moxi support tells me the box reformatted my HD "due to a corruption problem".
One other person has posted this happening to them on this site. Anyone else have it happen to them? If so, what were you doing last? Maybe there is a problem with their delete algorithm.
Would you mind giving our tech support team a call? It's difficult to tell what your problem is without digging into the specific diagnostics, but we want to help. Thanks.
Originally Posted by haveitall
My MOXI mate definitely freezes sometimes on the DVR menu. The is very annoying - sometimes 20-30+ seconds (a long time when you are in the final stretch on the treadmill). It is still better than any other media extender solutions, but this seems to be a hiccup. (I say this just to set proper expectations for buyers...)
Hi haveitall, would you mind contacting our tech support regarding your freezing problem? Would like to gather additional specifics from you. Thanks.
Originally Posted by Derrick2020
Is it possible to purchase the 3-tuner model from anywhere other than the moxi.com site.
Currently the only 2 places to buy a Moxi is www.moxi.com
(3-tuner now available on amazon.com as well)
Originally Posted by giomania
The other day, I was trying to watch a recorded program from the mate, and I was not able to watch it without canceling one of the three programs being recorded. The program I was trying to watch had been recorded previously, so that seemed weird to me. Is this a normal limitation?
Are you sure you were trying to watch a recorded program from the Moxi Mate? What you are describing should work with no issues. If this continues to happen, please call our tech support team so we can help with your specific issue.
Originally Posted by RayChuang
I have a question: will the Moxi HD DVR work with the mCard CableCARD provided by Comcast? I've talked with Comcast customer service and they told me while they actually support using it with the TiVo HD (and soon TiVo Series 4 Premiere) DVR, they are kind of waffling in regards to Moxi HD support. Help.
Absolutely, Moxi will work with a Comcast MCard. It sounds like the Comcast representative you were speaking with may not have been as familiar with the Moxi HD DVR, but Moxi was first to market with single multi-stream CableCARD support.
Originally Posted by midas89
Anyone out there know how to force Moxi to pick up a specific free QAM frequency manually?
Currently the only way to pick up ClearQAM channels is through a channel scan. I will forward your request to our product development team.
Originally Posted by RayChuang
It looks like I can't use the Moxi HD DVR with Comcast.
I just talked with Comcast Customer Support and they told me that they highly
recommend getting a TiVo box because the Comcast installation technicians are familiar with the service menus on TiVo boxes and could almost install a CableCARD on a TiVo box from memory.
I would have loved to get a Moxi HD box, but between Comcast not thrilled about using a Moxi DVR and the fact Moxi boxes seem to not recover gracefully from system crashes (based on what I read here), that will rule out using a Moxi HD DVR with my Comcast cable line.
Unless somebody here can tell me otherwise....
Moxi will DEFINITELY work with Comcast, and the installation is just as simple as with other retail DVR options. In fact, Moxi was built with ease of set-up in mind. (In fact, see what HD Nation had to say about this topic http://www.youtube.com/watch?v=xXgxIW5fOCI
. The Moxi review begins at the 18:00 mark.) I'm sorry that you received inaccurate information from Comcast; we have followed up with them and appreciate that you've relayed the information. In some Comcast markets, you can simply go to one of their retail stores, pick up an MCard and install it yourself. You just slide the card into the slot in the back, and call Comcast Customer Support to pair it with your Moxi HD DVR. Pretty simple.
Originally Posted by Bryan_CoxPHX
I live in Phoenix, AZ, a Cox SA/Cisco area using SDV. Is there any advantage to purchasing the 3 Tuner model giving the current Cisco tuning adapter only supports 2 tuners (from what I have read and verified by Cox CS)? What happens to the third tuner? What exactly happens when attempting to use the third tuner?
BTW, I have sent several emails to Moxi over the last month through their website and have never received a reply back. Based on the feedback here I would think Moxi would be more responsive to potential new customers.
Visionon is exactly right on this. The 3-tuner does have more memory. Also it does support streaming to 2 Moxi Mates simulateously. Most importantly, you're future-proofed for when Cox allows their SDV adapters to work with 3 tuners.
Originally Posted by bob69
Do I understand this correctly? If I record a movie on HBO on a Moxi, I won't be able to get the movie off of the Moxi so that I can watch it on my laptop on an airplane?
What about the other way - if I rip a DVD on my laptop, can I transfer it to the Moxi for viewing on the bigger screen of the tv?
Hi Bob, currently there is no way to play Moxi recorded content on your computer. However you can stream HBO (or any channel for that matter) to another room using a Moxi Mate. Regarding playing other video on Moxi, Moxi is also a DLNA player. So you can use any DLNA server (ie: Windows Media Player 11) to stream content to your Moxi.
Originally Posted by skelm
question for the thread:
How does the Moxi work with tuning adapters? I have two tivo's now each with a TA, if I got a moxi does it work with all 3 tuners with one TA? I am guessing I would need one TA per moxi with tuners (not the extenders)
Hi skelm, each Moxi HD DVR (either 2-tuner or 3-tuner) requires a tuning adapter. However, the Moxi Mates do not. Moxi Mates use the tuners and tuning adapters from the main DVR.
Originally Posted by aus
Can a 3 tuner Moxi stream back and forth with a 2 tuner Moxi?
If yes, what about recording/deleting programs on the other Moxi?
What if I also have 2 Mates? Do you choose which Moxi each Mate is "mated" too?
Great stuff in this thread. Thanks.
Any Moxi DVR can play back recorded content from another Moxi DVR; just ensure that they are both updated to the same software release. In this respect, each Moxi acts as a DLNA server, and a DLNA player. However, managing recordings/deletions can only happen on the local DVR. When connecting a Moxi Mate, it will connect to only one of the DVRs for accessing live TV. However, you can access both DVRs recorded content. The Moxi Mate will bind to the first DVR it sees on the network for live tv, but will see all recorded programs on both Moxi HD DVRs on the network.
Originally Posted by acaoacao
Reminds me of one I use to know. up down up down left right left right b a start...
Contra! Love it.
Originally Posted by midas89
Wow, Rubely. Thank you. I would never have been able to figure that out. (I just hit the reset button.)
I do hope, though, that Moxi fixes this software bug soon.
Forwarding this to our engineering team.
Originally Posted by dbrons
If you set the audio output to Dolby Digital the button sounds get muted. I don't really know why, but if you look in the audio settings it mentions that. I don't like the sounds so it doesn't bother me, but I think they only play when the unit outputs plain stereo.
This is correct, and is marked as a bug by our engineering team. Also, make sure that sound effects are turned on in the settings menu.
Originally Posted by Blue
I have the same question. I pm'ed the moxi guy and emailed moxi and didn't get a response to either. Does anyone know?
Hi Blue, either the component or HDMI connection can be used, but not simultaneously.
Originally Posted by geodon005
Has this happened to anyone:
I had two programs scheduled to record this coming Sunday at 8 pm. I attempted to add a third program to record at the same time (I have the 3-tuner model), and got the schedule conflict warning that adding the new recording would cancel one of the original ones. Could it be that the software has not yet been upgraded to reflect that recording 3 shows at once with the 3-tuner model should be possible?
It could be that you have one of your recordings set to stop later (after the program end), and this is causing the conflict? Also, just to verify, you are sure you purchased a 3-tuner model? If you still have issues, please contact our customer support, and we would be happy to help you. The software fully support 3-tuners.
-The Moxi Team