Originally Posted by midas89
Moxi's warranty: 90 days for the labor, but a one year warranty on the parts. The question is: if one opens up their Moxi, does that one-year warranty on the parts get voided?
My guess the whole thing MAY go out the window. BUT, there are pros and cons... my attitude is one should ONLY open the box if one KNOWS how to be really careful and cautious. THOSE folks generally will not damage anything, so win-win in a way. But some fumble fingered folks can really screw things up simply by being sloppy and not giving a crap, figuring they have a warranty to fall back on.
Not to mention the general topic is upgrading the internal drive. The whole process with Moxi can be easily likened to what TiVO has already gone through I SERIOUSLY doubt that ever really HURT TiVO and could make an argument that it helped them... dollars to donuts some bought it because it was well know how to do that.
Of course, with no idea what happens if your Moxi has an issue after the year, given the general consensus is most DVR issues relate to the drive, knowing how to replace it, knowing HOW to do that does NOT hurt Moxi's business, it enhances it (IMO).
OTOH, much of this COULD be forestalled if they had a 1T internal model priced so it is not TOO much more than what can be done by the end user.
I like to think I make my judgments based on an inherent sense of fairness, both to the business and to it's customers. I do NOT believe end users going bigger internally HURTS their business, I for one won't buy if I do NOT have that option. Then again, I do NOT believe the warranty needs to be enforced if someone really damages the box in an attempt. Not to mention the big question about after the original period ends. While there seems to be some very specific things said about this situation with TiVO, it appears all of it is pof the "they told me on the phone" variety and until I see it in writing, I know they have NO obligations at all after their year is up.