Originally Posted by packetlosss
The reason I asked is I just ordered a 3 tuner and was planning to just replace the drive and not worrying about the warranty. If however, they had flaky hardware (for things other than the hard drive), I would wait the 90 days. I have found that most electronics if they are flaky will fail within the first 24 hours. I ended up ordering the WD20EVDS. I found it at Zipzoomfly for $159 and they have a $15 rebate. Supposedly this drive runs really cool so it should be better than their stock 500GB seagate piperline they seem to use.
I have a feeling that if you had gone into the install menu on your 3 tuner, and reformatted the HD after you encountered those freezes, it probably would have resolved your problem without having to send it in.
It's not uncommon to get some bad sectors on a hard drive, especially after it was tossed around while it was being shipped. Then again maybe they had a really bad lot of hard drives.
This is the thing. On both of the returned Moxis, prior to them being returned the engineers checked the logs. Both Moxis exhibited unusual behavoir right out the box, where the took extra long for the setup. I would get a few boot loops. But they eventually set up successfully.
If a reformat of the drive would have fixed the drives as you suggest, why wouldn't the engineers simply have me do that after they examined the logs?
Instead, Customer Care contacted me to say after full examination of the logs, I was getting new Moxis, with Moxi paying the return shipping fees.
When you have freezes and crashes and lost recordings and the Moxi having trouble getting past the "Checking Hard Drive" screen, I think it's safe to assume bad hard drive and nothing else.
Good luck with your new 2 terabyte WD drive. As long as you do not get a lemon WD drive, and you have no issues with your cable card or signal from your cable company, I predict you will have a perfectly working DVR.