Moxi HD DVR - Page 109

After an on-line chat with Charter support, they said I was in an area that had "everything", by which he meant simulcasting of channels 2-99 digitally. So they sent out a serviceman today. He put in a new cablecard and had the card "paired" up. He noticed that I did get channel 76 and 84 (I think), but none of the others between 2 and 99. The service person eventially gave up and said that I needed an analog tuner after all. He did not ask for any special signals to be sent to the unit. Should I call MOXI for help with these "special signals" I've read about in this newsgroup or will MOXI just take the easy way out and tell me to buy the $129 analog doongle they sell?

Can 1 Moxi Mate access 2 or more Moxi DVR's or are they tied to a specific one.

Yeah call Moxi. They will explain what the Charter guys need to do - reinitialize, then refresh and validate the card. It's pretty simple, but very difficult to get the CC techs to do. They always want to put a new card in which doesn't help.

I know poeple here have said it can access more than one Moxi, but it'll take a few clicks.

Thanks for the info.


I can't stand the Moxi remote. Thanks for the tips.

. My AT&T TiVO Series II is 5-years-old. In preparation for its demise I'm thinking about replacing it with a Moxi 2-tuner. I read everyone's posts, thank you all, it really helps in making the decision.

I'm very concerned about Moxi's support. It appears to be taking them a long time to address the issues mentioned in this very long thread. Perhaps they are having cash/leadership problems? Does anyone know if Moxi plans on having its own Forum? to my way of thinking it's a must.

This forum would be easier to use if it had it's own Moxi category with sub-categories such as Cable lease Moxies, Moxi-Mates, 1-tuner Moxies, 2-tuner Moxies, and 3-Tuner Moxies.

Thanks all,

Kerry

From any Mate you can see all the recordings from all the Moxi DVR's just by going to the recorded shows screen.

The Mate is paired to one Moxi DVR to get the channel list for live TV. If all the tuners on the DVR it's paired to are busy recording I don't think you access another Moxi DVR's live tuner without unpairing it from the current DVR and re-pairing it to the other DVR on the website. It would take less than 1 minute to do.

Dave

In fairness to Moxi, this forum is NOT part of the Moxi customer support system. I'm sure they check it from time to time, and their posts are welcomed, but they have their own support mechanism.

Also, I've had to use their support site and on-line chat support a few times, and it has worked quite well. They have identified a bad Moxi, helped me with getting a CableCard successfully installed and validated, and informed me of other issues I didn't even know about. Their resources are not unlimited, and they've done well. We all wish they could do more, but that desire will never change (nor should it.)

Where is the pairing option located in the website? I can not seem to find that option thanks.

I have 2 Moxi DVRs and 3 Mates. The menu system on the Mates is seamless. They are not tied to a specific DVR. When looking at a list of programs (whether on a Moxi or a Mate) it shows a list of all shows available on your home network. It does not distinguish between one DVR or another.

The same goes for watching live TV. You don't have to tell the Mate which DVR to use. It finds a free tuner available on any Moxi in your home and tunes to the channel you want. Again, it is seamless.

In case I haven't been clear enough, there is no concept of tying a Mate to a specific DVR. Rather, all programming (whether live or pre-recorded) is available from all devices on your network.

In short, it is AWESOME! This is the system that I was waiting for!

There is no concept of "pairing" a Mate to a Moxi. Instead, you simply tell the Mate what type of programming you want and it will go out to the appropriate Moxi and begin streaming it to your Mate.

Thanks, that is the info I was looking for.

As someone who has experience managing software development, this is EXACTLY how it SHOULD be designed!

As they say, BOFFO Moxi!

I think it "does" pair to one Moxi DVR and pulls lives streams from that one DVR. Have you tried it when the that one DVR is recording using all three tuners?

A good job on their part, but they still need to add the ability to delete and schedule from remote Moxi or Mates. Once they do that it's pretty much a perfect solution.

No I haven't tried it because there is no way to even tell which DVR you are connected to. The Mates simply display a list of all available channels. I was told by technical support that there is no concept of "pairing" and that it simply looks for available tuners on the network. If there is pairing, it is done under the covers and transparent to the user because there is nothing in the menu system (at least not that I could find) that displays which DVR you are even connected to.

The other thing I will add is that when looking at the available recorded items, the list contains programs from both DVRs. If there was a pairing, it would show only one or the other.

I think this is because you registered all the Moxi & Moxi mates under the same account...

I just received a message from Moxi Customer Care.

"We have pushed out a new software release last night and your product(s) should be receiving it within the next 48 hours. There are some fixes in there that may resolve the problems you were experiencing with play back of recorded content. Please discontinue using the workarounds we previously provided, and you should now be able to use the Moxi HD DVR as normal.

"To verify you received the update successfully, navigate to Settings > Diagnostics > Service Status and verify the software version starts with 6.1.1.6."

I have said it many times: I feel that Moxi Customer Care is some of the best support I have ever received. I always get a fast response. They have always been welcoming of seriously investigating my reported issues. (Thank you, Moxi.)

Now, of course, I am hoping their software fix here is 100% successful.

How about when you look at a list on a Moxi (not a mate)? Does it combine both recorded shows. If you want to record and the tuners on the Moxi you are using are busy, does it seamlessly record from the other Moxi?

Update available now...

Forcing the update now..

To force an update... go to

Settings>Service Status>Update Moxi

Then you should have an "Update software" option.

-Sound effects are enable even though I use optical output
-Cablecard info has more submenus...
-it has a Network Setup.... and a 2-way Establed field
-It has a DSG menu and Interactive Info menu
-Menu seems ALOT faster...
-Remote seems more responsive

and hopefully some bug fixes for some users...

Anything else I am missing?

i just forced an update on the moxi mate.

there is signifigant improvement in live streaming....

great job moxi

My remote control is much more responsive too...and I sincerely thank Moxi for the fix. But someone has to say the following, even though it is often unwise to look a gift horse in the mouth.

What took so long?????

The Moxi two-tuner retail until has been on the market for approx. a year now. Surely the engineering staff use them in their homes. Surely they saw that using the remote was sluggish, and sometimes hit and miss. Why did it take so long to fix such an important thing like this?

Again, thank you. I love the Moxi. I love Moxi Customer Care. Just wondering.

Question on viewing photos via Moxi-mate.
Can photo files be stored on the moxi-mate (loaded via usb port)?

I am looking to have the bedroom tv autostart (TV timer feature) and display 1920x1080 photo files - fed by the moxi-mate.

Does the moxi-mate have a timer feature that allows me to specify showing a photo at a specific time?

Thanks,

To the best of my knowledge, there is no current way to do this. The mate does not permit uploading of picture files (it is disk-less and only displays content streamed by the MOXI.) Also it goes into screen saver mode after a period of some hours with no activity and there is no timer "wake up" functionality

I have two Moxi DVRs and two Mates, and I encounter pairing issues frequently. For recorded content, the pairing concept is not relevant. For watching Live TV from a tuner, pairing does matter. Each Mate is paired with a single DVR. Unfortunately, the paired DVR is not listed anywhere, and there is no easy way to change the pairing. I believe the Mate is paired to the last DVR that was reset on each reset of the Mate. I run into issues frequently because I have one 2-tuner DVR and one 3-tuner DVR. I want each Mate to pair with a different DVR. Periodically, both Mates end up paired with the 2-tuner DVR, which means that I get tuner not available messages. The fix, which takes time, is to reboot the 3-tuner DVR and then reboot the Mate I want paired with the 3-tuner (only after the 3-tuner DVR has come back up).

Moxi has stated they are working on a fix so that each Mate can select, through the menus, the DVR to which to pair. To my knowledge, this has not yet been released. In the meantime, there is one other workaround. One can go to the MediaLink menu and select the non-paired DVR and then access its tuners that way. This is cumbersome and does not change the pairing, but allows a Mate to view a tuner on the DVR it is not paired with. One cannot type channel numbers this way, but can scroll through the menus to the desired channel.

As I said, for a user with multiple DVRs and multiple Mates, I believe the pairing software fix to be of the utmost importance (my wife is frequently the one who cannot get an available tuner,and she does not react pleasantly)

Hmmm, I got updated to and I don't see any of these additions. Everything looks the same (DSG menu has always been there). Guide does seem a little faster though...

You should be able to create multiple accounts on moxi.com and put Mate/DVR combos on separate accounts. That way you control which DVR each Mate connects to. You may need a separate email address for each.

Have you tried removing the DVRs and re-adding them from Moxi.com to a seperate account?

What software version are you on?

Same as KzY here, I can't say for sure whether any of those things you mentioned are "new" or not - I just didn't pay that much attention. The new menus you mention (network setup and DSG) are both under setup->cablecard, right - i.e. there's no new menu for local network setup.

It doesn't seem any faster or more responsive to me, though it's hard to tell without being able to A/B compare. I certainly don't see the immense speedup that other people seem to be talking about.

I definitely do not get Sound Effects over optical. AFAIK optical was never the determing factor - it was whether it was outputting DD or PCM. When playing something in Media Link (PCM) I always got the sound effects, when watching TV (DD, even if stereo) I did not.

My s/w version is 6.1.1.6R4BR-P.312505, updated May 26, 2010 04:11AM. Uptime is 17 hours so it definitely rebooted. When I checked last night it was the same version and up for 19 hours so I'm not sure why it rebooted again this morning. If I pick "update moxi" it tells me it's up to date.