Originally Posted by TheMoxiGuy
Hi sslund, please give our Customer Care group a call again, they will probably have to look at the logs to see what the issue is. Also, I would probably take both Moxis and plug them both directly into the router when troubelshooting (just to eliminate any other possibility) before calling.
Thanks, both Moxis & both Mates are & have always been plugged directly into my router.
I have called -- and emailed -- until I am blue in the face. The logs have been sent at least two and possibly more times. And (in addition to the extensive troubleshooting I did), to absolutely rule out a network problem, I hired a networking consultant to troubleshoot, and the problem isn't with my network.
Customer Care did extend my 30 day trial period, but what I want is a unit that works as it's supposed to since y'all have my money.
I don't mean to sound testy, but I think I've been more than patient.
Originally Posted by rebkell
Moxi just needs more exposure and positive PR like Tivo seems to have in abundance.
See above -- I don't think Moxi is ready for more exposure until they can get a better handle on basic customer care and quality control. As an early adopter, I've actually got a pretty high tolerance for working through technical difficulties, which not many people have. However, I have never
had a situation like this where I've gotten a piece of equipment that failed to work properly out of the box and then gotten the run-around for this flippin' long. If they want to take until the cows come home to figure out what is wrong with this particular Moxi, I don't care as long as they give me what I paid for in the meantime. To not do so is unacceptable, and my dh has told me more than once that I should just box everything up, send it back, and get our money back.
Plus, there was that batch of bad hard drives discussed here which doesn't reflect well on quality control, either.
Other than the one Moxi not being able to correctly receive content streamed from the other, I suspect I'd be pretty satisfied. I've not commented too much because things that are a huge
annoyance to me now might not be so huge if the multi-room solution was working they way it should.
The inability to delete recorded shows, for instance: since the one Moxi can't receive streamed recorded content, we tend to not watch from it much and instead watch from the other Moxi or one of the Mates. The Mates don't identify which DVR a show is recorded on (what's with that, anyway???), and it's become a real PITA to run from room to room figuring out which Moxi has what we need to delete -- those hard drives fill up pretty quickly, so it's something we have to stay on top of.
Also, the inability to move recorded content to my computer to regain real multi-room functionality is currently a huge
annoyance that might just be a blip on the screen if the malfunctioning Moxi wasn't malfunctioning.
The inability to schedule from Mates is an annoyance, too, but a more minor one.
Frankly, because our expensive (two 3-tuner Moxis, two Mates, one analog dongle, and one still on backorder) multi-room solution hasn't worked properly out of the box, I've not played around with things too much or given any more thought to further expanding functionality by adding more Moxis or external storage. I can't even teach my dh how things work because what's most important to him are baseball & politics, and since that's still analog here, and since the main Moxi can't receive streamed recorded stuff . . .
I'd really love
to be able to sing the praises of Moxi, but given the huge unresolved problem we've got with the one Moxi, I just can't in good conscience do so. Yet.