Originally Posted by Hawk521
Am I having fun yet?
I feel your pain . . . I really do. Although I'll state up front that I've always been satisfied with the Moxi folks I've talked to on the phone & the local TWC techs who've showed up here.
Nonetheless . . . my two 3-tuner Moxis and two Mates were activated at the beginning of May, and I still don't have a fully functional setup :-(
One of the original Moxis was unable out of the box to receive streamed content from the other Moxi. It took an absolutely ridiculous amount of time and all kinds of moving equipment around for engineering to finally decide that there was a problem with the Moxi rather than with my network or TVs.
The replacement Moxi was delivered on June 24, and then there was waiting for TWC to get out and move the CC from the bad Moxi to the replacement on 6/30. All of this was complicated by the fact that by the time the replacement was finally sent, I was out-of-town for an extended period of time, and trying to talk the housesitter through things was . . . challenging.
Silly me -- it never occurred to me that when the equipment was delivered in late April that I'd still be screwing around with things TWO MONTHS later or else I'd have rescheduled my extended business trip.
In any case, things worked for almost three weeks before the second original Moxi & analog dongle went haywire on 7/22. After hours troubleshooting with Moxi over the phone, the decision was made that the CC had gone bad. More waiting for TWC to get out with a replacement, which didn't resolve the problem, nor did the three subsequent replacement CCs.
At that point, the problem went to the engineers, and I waited another week or so before nagging by phone; a replacement was authorized on 8/5 . . . and I'm still waiting.
So, out of the 3.5 months I've had this (expensive) equipment, the Moxi setup has worked as it should for three weeks. I'll chalk up a generous two weeks to waiting for TWC appointments. The other 2+ months I've been stuck with defective equipment rests squarely on Moxi's shoulders.
I really want
to be in love with the Moxi setup because when/if it works as designed, it's way cool. Yeah, there are some minor annoyances and some not-so-minor annoyances (the inability to back up is a huge one IMO).
But given my experiences, I'm not in love yet. Ever the optimist, I'm hoping I'll be there soon.